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Reputation Management Jobs in Baltimore, MD (NOW HIRING)

Harford Bank

Deposit Operations Manager

Aberdeen, MD

Handles escalated inquiries, problems, and concerns that are of a higher level of impact or sensitivity to the Bank's customers, employees, and overall reputation. * Manages and tracks various other ...

Colliflower Inc

Store Manager Trainee

Linthicum Heights, MD

$19 - $22.75/hr

Colliflower has been in business since 1951 and has an excellent reputation for giving exceptional ... management, customer service, fabrication of hose assemblies, inventory, projecting and budgeting ...

Wegmans

Store Security Specialist

Owings Mills, MD · On-site

$93K - $125K/yr

... with a reputation you can be proud of. At Wegmans, our store security teams are committed to ... Coordinate and manage the use of all Closed-Circuit TV (CCTV) systems * Respond to emergency ...

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Reputation Management information

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$13

$43

$75

How much do reputation management jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for reputation management in Baltimore, MD is $43.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $63.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Reputation Management position, and why are they important?

To thrive in Reputation Management, you need strong communication, crisis management, digital marketing skills, and typically a bachelor’s degree in communications, public relations, or a related field. Familiarity with social media monitoring tools, SEO platforms, and reputation management software is often required, as well as certifications like Google Analytics or HubSpot can be beneficial. Excellent problem-solving, emotional intelligence, and the ability to work under pressure are valuable soft skills in this role. These competencies are essential for effectively protecting and enhancing an organization’s public image in a fast-paced digital landscape.

How do you become a reputation manager?

To become a reputation manager, candidates typically need strong communication skills, experience in public relations, marketing, or online content management, and familiarity with reputation management tools and strategies. Relevant certifications or training in digital marketing or brand management can also enhance prospects. Entry often requires a background in communications, social media, or customer service, with some roles demanding a bachelor's degree.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can earn $150,000 or more annually include senior roles such as media directors, executive producers, and digital marketing managers. These positions typically require extensive experience, strong leadership skills, and proficiency with industry tools like analytics platforms and content management systems.

What are the most common challenges faced by professionals in Reputation Management roles?

Professionals in Reputation Management often navigate challenges like rapidly addressing negative publicity, handling online reviews, and managing communications during crisis situations. The fast-paced nature of digital media means that issues can escalate quickly, requiring quick decision-making and coordinated efforts with PR, legal, and customer service teams. In addition, staying updated with changing online trends and managing multiple platforms simultaneously is part of the daily routine. Overcoming these challenges not only sharpens your strategic thinking skills but also provides solid experience for career growth into senior communications or brand management roles.

What is a Reputation Management job?

A Reputation Management job involves monitoring, influencing, and maintaining the public perception of a person, brand, or company. Professionals in this field handle online reviews, social media presence, public relations, and crisis communication to ensure a positive reputation. They use strategies such as content creation, SEO, and customer engagement to shape public opinion. The goal is to build trust, manage negative feedback, and enhance brand credibility.

How much do reputation managers make?

Reputation managers typically earn between $40,000 and $80,000 annually, depending on experience, location, and the complexity of the clients they serve. Senior or specialized reputation management professionals can earn higher salaries, especially if they work for large firms or have advanced skills in online reputation monitoring tools.

What does a reputation manager do?

A reputation manager is responsible for monitoring and influencing the public perception of individuals or organizations. They use tools like social media, review sites, and online content management to address negative information and promote positive visibility, often requiring skills in communication, analytics, and crisis management.
What are the most commonly searched types of Reputation Management jobs in Baltimore, MD? The most popular types of Reputation Management jobs in Baltimore, MD are:
What are popular job titles related to Reputation Management jobs in Baltimore, MD? For Reputation Management jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Reputation Management jobs in Baltimore, MD look for? The top searched job categories for Reputation Management jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Reputation Management jobs? Cities near Baltimore, MD with the most Reputation Management job openings:
Reputation Management jobs near you
Infographic showing various Reputation Management job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $89,782 per year, or $43.2 per hour.
Social Media Director-ADMINISTRATIVE OFFICER III

Social Media Director-ADMINISTRATIVE OFFICER III

State of Maryland

Baltimore, MD • On-site

$63K - $99K/yr

Full-time

Posted 4 days ago

State Of Maryland rating

7.6

Company rating: 7.6 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

28th of 50 rated states

Job description

Introduction
The Maryland Office of the Public Defender (MOPD) seeks a bold, creative, and highly strategic Social Media Director to shape and drive our statewide digital voice.
Public defense is a fight for human dignity, systemic justice, and community empowerment. This role goes beyond standard agency communication; it requires a visionary digital strategist who can translate complex legal battles, systemic inequities, and deeply human stories into high-impact digital narratives. The Social Media Director will define how millions of Marylanders perceive public defense, actively challenge prevailing systemic narratives, and amplify the voices of the communities we serve.
The Maryland Office of the Public Defender is a statewide agency that provides superior representation to indigent clients at all stages of the criminal case, including trial, appeal, and eligible post-conviction proceedings. Representation is provided through offices and services at 52 locations statewide with a workforce of approximately 1000 employees. At MOPD, we use our legal education and expertise to fight for justice and fairness. As tenacious advocates, we refuse to remain silent amid human suffering.
Our unique talents, identities, educational backgrounds, and perspectives guide us in providing superior representation to our clients. We stand firm against prejudice, systemic racism, and inequity in all communities and spaces. OPD promotes diversity, equity, and inclusion in all aspects of its work and welcomes candidates with lived experience in the criminal legal system.
GRADE
15
LOCATION OF POSITION
6 St. Paul Street, Baltimore, MD 21202
Main Purpose of Job
As the Social Media Director, you will lead the digital charge for MOPD. You will own our social channels, conceptualize and produce high-impact multimedia content, and collaborate directly with attorneys, social workers, and executive leadership to highlight our vital work and the human stories behind it.
Work Schedule & Compensatory Time
Telework is available to the extent it does not conflict with the coverage needs of OPD activities, including "In Defense of Us" events, legislative sessions, and other agency programming. This position requires regular presence at OPD offices and occasional travel statewide.
This position may require work outside standard business hours, including evenings and weekends, to provide coverage of "In Defense of Us" events, legislative sessions or advocacy events. This position is eligible to receive compensatory time under the provisions of the State Personnel and Pensions Article, Annotated Code of Maryland, and COMAR 17.04.11.02.
POSITION DUTIES
Strategic Narrative Management: Establish, evolve, and protect MOPD's digital voice across all major platforms (X/Twitter, Instagram, LinkedIn, TikTok, Facebook).
Campaign Advocacy: Design and execute counter-narrative digital campaigns that challenge tough-on-crime rhetoric, address misinformation, and expose the realities of mass incarceration.
Rapid Response Coordination: Work directly with executive leadership, policy advocates, and trial litigation teams to deploy strategic messaging during high-profile cases or breaking state legislative sessions.
Multimedia Content Production: Script, film, edit, and design high-quality visual content (short-form video, infographics, photo essays) that deconstructs complex legal concepts and case updates for a general audience.
Jurisdictional Storytelling: Travel to various MOPD district offices and courtrooms across the state to highlight the grassroots impact of our attorneys, social workers, and client advocates.
Analytics & Performance Tracking: Monitor platform metrics and use data-driven insights to optimize organic growth, reach, and user engagement.
Narrative Management: Establish, evolve, and protect MOPD's digital voice across all major platforms (X/Twitter, Instagram,LinkedIn, TikTok, Facebook).
Campaign Advocacy: Design and execute counter-narrative digital campaigns that challenge tough-on-crime rhetoric, address misinformation, and expose the realities of mass incarceration.
Rapid Response Coordination: Work with executive leadership, policy advocates, and litigation teams to deploy strategic messaging during high-profile cases or legislative sessions.
Multimedia Content Production: Script, film, edit, and design visual content that translates legal concepts and case updates for a general audience.
Client & Community Storytelling with Ethical Safeguards: Identify and secure consent for client stories featured in content, ensuring compliance with confidentiality and trauma-informed practices.
Crisis & Reputation Management: Monitor and respond to misinformation or hostile narratives targeting OPD clients, attorneys, or operations, in coordination with leadership and legal counsel.
Community Management: Monitor and respond to comments, DMs, and mentions in real time, maintaining tone consistency and de-escalating hostile engagement.
Legislative support: Produce real-time content during the legislative session to support OPD's policy advocacy.
Analytics & Performance Tracking: Monitor platform metrics and use data-driven insights to optimize organic growth, reach, and engagement.
Series & Recurring Content Development: Create recurring content franchises (e.g., "know your rights" series, staff spotlights).
SEO & Discoverability: Optimize captions, hashtags, and metadata to improve organic discoverability.
Additional Duties, As Needed
Training & Capacity Building: Train staff who contribute to or interact with OPD's social media presence on brand voice and messaging
Cross-Agency & Coalition Coordination: Partner with allied advocacy and community organizations to co-develop and amplify shared campaigns.
Internal Communications Support: Create internal content and talking points to help staff across all 52 offices speak consistently about agency priorities.
Website & Digital Asset Management: Maintain and update OPD's website and digital properties to align with current messaging.
Intern & Fellow Supervision: Recruit, train, and supervise student interns or fellows supporting the digital communications team.
Trend & Platform Monitoring: Track emerging platform features and trends, adapting content strategy accordingly.
User-Generated Content Strategy: Encourage and curate community-submitted content to build authenticity and reach.
Style Guide Development & Maintenance: Create and maintain a social media style guide for consistency across contributors.
Accessibility Standards: Ensure content meets accessibility best practices (alt text, captions, color contrast).
And other duties as assigned by the Public Defender or Deputy Public Defender.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years of administrative staff or professional work.
Notes:
1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to two years of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
SELECTIVE QUALIFICATIONS
• Education: Bachelor's degree from an accredited college or university in Communications, Journalism, Digital Media, Marketing, Public Policy, or a related field.
• Experience: Three (3) years of professional experience managing high-stakes social media portfolios, brand strategy, or digital advocacy.
• Substitution: Additional professional experience in digital journalism, political campaigns, progressive civil rights advocacy, or multimedia production may be substituted on a year-for-year basis for the required education.
DESIRED OR PREFERRED QUALIFICATIONS
• Proven track record of managing digital communications within a social justice, legal aid, civil rights, or public interest organization.
• High proficiency in mobile video production, graphic design tools (e.g., Adobe Creative Suite, Canva), and social listening software.
• Deep knowledge of the criminal justice system, indigent defense issues, and progressive systemic reform.
Knowledge, Skills, and Abilities
• Exceptional written communication skills with the ability to blend sharp wit, profound empathy, and professional authority.
• Ability to handle sensitive case information with absolute confidentiality and strict adherence to legal ethics.
• Flexibility to navigate a fast-paced public agency environment and manage rapid-response communication under tight deadlines.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
BENEFITS
STATE OF MARYLAND BENEFITS
FURTHER INSTRUCTIONS
How to Apply To be considered for this position, applicants must submit an online application through the State of Maryland job portal.
Please ensure you upload the following documents in one single PDF file:
1. A current professional resume.
2. A compelling cover letter detailing your alignment with MOPD's mission and your approach to strategic digital communication.
3. A portfolio or links to 3 recent social media campaigns or digital content pieces you directly created or managed.
As a State agency, the Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast-paced work environment. Applicants must be able to work in various positions and travel to various courtrooms and office environments throughout the state.
MOPD is further committed to providing equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities by modifying or adjusting the job application process or the job or work environment to make reasonable accommodations to the known applicant or employee to enable the applicant or employee be considered for the position they desire; to perform the essential functions of the position in question; or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation imposes an undue hardship. Applicants must be able to operate a computer and other office equipment.
Applicants must have access to a motor vehicle or be able to navigate to our 52 offices statewide. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, at 410-767-8503 or tawandal.jackson@maryland.gov.

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