Representative Salesforce Jobs (NOW HIRING)

Fully Remote • Remote - Baltimore, MD 21244; 7265 WINDSOR BLVD SUITE 106 - Windsor Mill, MD 21244

Overview

Index Analytics, LLC, is a rapidly growing, Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff experience through career development and educational opportunities.

Responsibilities

• Contribute to all technical aspects of the project, including designing, developing, testing, and deploying Salesforce applications throughout the full development lifecycle.
• Quickly learn and apply new Salesforce features, tools, and technologies, while effectively communicating with business owners, technical teams, development partners, and user groups to support solution delivery.
• Ensure development projects meet business and end‑user requirements by identifying, troubleshooting, and resolving system issues to deliver reliable, high‑quality solutions.
• Support proof‑of‑concept efforts and technical solutioning, helping establish the technical vision and partnering with developers to bring that vision to life.
• Collaborate closely with stakeholders and team members to enable timely project delivery, supported by strong verbal and written communication skills and effective documentation.

Qualifications

• US citizen or authorized to work and lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust.
• Bachelor's degree in computer science, Information Technology, or a related field with four (4) or more years of experience with customization on the Salesforce Lightning platform, including Lightning components using the Lightning Design System, Lightning Web Components or Lightning Aura Components and Apex (Batch, Controllers, Triggers).
• Two (2) or more years of experience with declarative development on Salesforce using Workflows, Approval Processes, Process Builder, Flows, etc.
• Proven experience with implementing Salesforce Sales/Service Cloud. Solutions include Live Chat, Knowledge, Case Lifecycle Management, Assignment Rules, Reports and Dashboards, etc.
• Hands‑on experience with Salesforce Experience Cloud design and development and working with third‑party tools and market‑place solutions from the AppExchange.
• Strong understanding of authentication and security protocols, including configuration of SAML and OAuth flows, and use of Salesforce application/platform security tools such as Snyk, AppOmni, or comparable solutions.
• Extensive experience integrating Salesforce with external systems, leveraging both point‑to‑point integrations and middleware platforms.
• Knowledge of GIT and CI/CD tools such as Copado is preferred.
• Strong communication and analytical skills.

Preferred Certifications

• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II

The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.

Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.