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Replacement Rental Representative Jobs in Detroit, MI

InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps ... replacement pumps, disposable products, central venous access devices, closed system transfer ...

Replacement Rental Representative information

See Detroit, MI salary details

$9

$18

$26

How much do replacement rental representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for replacement rental representative in Detroit, MI is $18.61, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a replacement rental representative do?

A Replacement Rental Representative assists customers in obtaining temporary rental vehicles when their own cars are being repaired due to accidents or insurance claims. They coordinate with insurance companies, repair shops, and customers to ensure a smooth and efficient rental process. Their responsibilities include verifying coverage, selecting suitable rental vehicles, processing paperwork, and providing excellent customer service. This role requires strong communication and organizational skills to manage multiple cases at once.

What are the key skills and qualifications needed to thrive as a replacement rental representative, and why are they important?

To succeed as a Replacement Rental Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with rental management software, reservation systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and a positive attitude help build trust and effectively resolve customer issues. These skills ensure smooth rental processes, customer satisfaction, and efficient coordination with clients and partners.

What are some common challenges faced by replacement rental representatives and how can they be managed?

Replacement Rental Representatives often navigate high-volume customer interactions, especially when clients are dealing with vehicle accidents or insurance claims. Managing customer expectations and maintaining clear communication with insurance companies, body shops, and internal teams is crucial. Staying organized and adaptable helps representatives handle fluctuating workloads and resolve issues efficiently, ensuring a positive customer experience even in stressful situations.

What is the difference between Replacement Rental Representative vs Rental Agent?

AspectReplacement Rental RepresentativeRental Agent
CredentialsDriver's license, customer service skillsReal estate license, customer service skills
Work EnvironmentVehicle-based, on-site customer interactionsOffice and on-site property visits
Industry UsageInsurance, vehicle, equipment rentalsReal estate, property rentals
Common Search IntentReplacing rental items, customer service in rentalsFinding rental properties, leasing

The Replacement Rental Representative primarily focuses on assisting customers with replacing rental items like vehicles or equipment, often working directly with clients and handling logistics. In contrast, a Rental Agent typically deals with leasing properties, guiding clients through rental agreements and property viewings. While both roles involve customer service and rental processes, their industries and specific responsibilities differ significantly.

What are popular job titles related to Replacement Rental Representative jobs in Detroit, MI?

For Replacement Rental Representative jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Replacement Rental Representative jobs in Detroit, MI look for?

The top searched job categories for Replacement Rental Representative jobs in Detroit, MI are:

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago


Job description

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.

SUMMARY: 

The Warehouse Operator is responsible for receiving shipments, picking/packing and shipping orders, inventory control, and pump decontamination. Operator must be an independent thinker, have strong attention to detail and able to perform effectively in our fast-pasted, climate controlled, warehouse environment. 

COMPENSATION:

  • Starting wage: $22.00 per hour
  • Non-exempt, hourly position

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

  • Clean & test pumps daily
  • Daily receiving of inventory items (medical supplies & pumps) and warehouse supplies
  • Experience with FedEx and UPS software, Quality Control (QC), and Quality Assurance (QA), and the 5S Lean Manufacturing Methodology preferred, but not required
  • Process orders daily - picking, packing, and shipping of pumps and related supplies
  • Inventory control of pumps and supplies
  • File vendor packing slips and freight receiving paperwork
  • Perform local courier duties in a back-up capacity
  • Follow Standard Operating Procedures (SOP)
  • Keep work area safe, clean, and organized
  • Perform other related duties as assigned

SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

  • Minimum completion of High school diploma or general education studies (GED)
  • 1 to 3 years of related experience and/or training; or equivalent combination of education and experience
  • Current and valid driver’s license (required for individuals with driving responsibilities

PERSONAL AND PROFESSIONAL ATTRIBUTES:
The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

  • Strong work ethic
  • Sound judgment
  • Proven written and verbal communication skills
  • Natural curiosity to pursue issues and increase expertise
  • Pursue and design innovative analytical performance metrics
  • The courage to promote and defend ideas and analyses
  • Passionate about InfuSystem and serving customers and patients
  • Strives to make an impact on improving our business processes and results
  • Exemplary honesty and integrity
  • Ability to collaborate effectively and work selflessly as part of a team 

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to extreme cold and extreme heat.  The noise level in the work environment is usually moderate.

COMPREHENSIVE BENEFIT PACKAGE TO INCLUDE:  

  • Health, Dental, Vision
  • Life Insurance, STD & LTD
  • 401(k) with a specified Company Match
  • Employee Stock Purchase Program
  • Tuition Assistance
  • Generous Paid Time Off plan
  • Paid Parental Leave
  • Employee Assistance Program
  • Competitive Pay
  • Direct Deposit
  • Employee Referral Bonus