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Repatriation Case Manager Jobs (NOW HIRING)

Crisis24

Global Operations Coordinator

Annapolis, MD · On-site

... repatriation. The Global Operations Coordinator supports operational excellence and efficiencies by ... Opening all new cases in the Crisis24 case management system ensuring the calls are handled ...

GardaWorld

Global Operations Coordinator

Annapolis, MD · Hybrid

... repatriation. The Global Operations Coordinator supports operational excellence and efficiencies by ... Opening all new cases in the Crisis24 case management system ensuring the calls are handled ...

Crisis24

Global Operations Coordinator

Annapolis, MD · Hybrid

$25 - $27/hr

... repatriation. The Global Operations Coordinator supports operational excellence and efficiencies by ... Opening all new cases in the Crisis24 case management system ensuring the calls are handled ...

Creative

$17.50 - $22.75/hr

Lawful Detainment & Repatriation of Foreign Terrorist Fighters * Counterterrorism Financing ... S. law enforcement, criminal justice, corrections management, national security, counter narcotics ...

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How much do repatriation case manager jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for repatriation case manager in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are Repatriation Case Managers?

Repatriation Case Managers are professionals who assist citizens returning to their home country after living abroad, often under challenging circumstances. They coordinate services such as transportation, housing, healthcare, and social support to help people reintegrate safely and smoothly. Their work involves assessing individual needs, creating care plans, and liaising with government agencies and support organizations. Repatriation Case Managers play a critical role in ensuring that returnees receive the necessary resources and support for a successful transition.

What are some common challenges faced by Repatriation Case Managers when coordinating international returns, and how can they be addressed?

Repatriation Case Managers often encounter challenges such as navigating complex international regulations, managing sensitive cultural considerations, and coordinating with multiple agencies across different time zones. To address these, it is essential to stay updated on current laws and best practices, develop strong communication skills, and build collaborative relationships with local and international partners. Proactively planning for potential obstacles and maintaining clear documentation can also help ensure smooth repatriation processes.

What is the difference between Repatriation Case Manager vs Repatriation Coordinator?

AspectRepatriation Case ManagerRepatriation Coordinator
CredentialsTypically requires healthcare or social work certificationsOften requires logistics or administrative certifications
Work EnvironmentHealthcare facilities, insurance companies, or social servicesTravel agencies, insurance companies, or corporate settings
Employer & IndustryHealthcare, insurance, social servicesTravel, insurance, corporate sectors

Repatriation Case Managers focus on coordinating medical and social aspects of returning individuals to their home country, often working within healthcare or social services. Repatriation Coordinators handle logistical arrangements, travel planning, and coordination with airlines or travel providers. While both roles involve repatriation, Case Managers emphasize client care and support, whereas Coordinators focus on the logistics of travel.

What are the key skills and qualifications needed to thrive as a Repatriation Case Manager, and why are they important?

To thrive as a Repatriation Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree and case management experience. Familiarity with case management software, documentation standards, and knowledge of immigration or repatriation processes are typically required. Strong interpersonal skills, cultural sensitivity, and problem-solving abilities help build trust and coordinate support for individuals returning to their home country. These skills ensure effective client advocacy, smooth transitions, and compliance with legal and organizational protocols.
What cities are hiring for Repatriation Case Manager jobs? Cities with the most Repatriation Case Manager job openings:
What states have the most Repatriation Case Manager jobs? States with the most job openings for Repatriation Case Manager jobs include:
Infographic showing various Repatriation Case Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,494 per year, or $24.8 per hour.
Global Operations Coordinator

Global Operations Coordinator

Crisis24

Annapolis, MD • On-site

Full-time

Posted 29 days ago

Job description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com
What We Are Looking For
Crisis24 provides 24/7 medical and security assistance to business and leisure travelers, and expatriates across the world supporting our clients to manage the risk to their global travelling populations and domestic workforces.
As a Global Operations Coordinator (GOC), you are part of the Global Operations Coordinator first-call capability in a fast-paced environment handling all inbound contact from our customers, clients and stakeholders including calls and emails. You are the first point of contact and "face" of Crisis24, responsible for professionally and efficiently assisting those who contact us.
To be successful in this critical frontline role, you must be able to work professionally under pressure, enjoy engaging with callers and be empathetic, be able to multitask, adhere to policies, procedures and protocols and work systematically and effectively.
You will work as part of a team in a fast-paced environment handling inbound and outbound calls and emails, as well as managing case work. The role involves a high level of contact with travelers and expatriates often in difficult and sensitive circumstances. The calls and requests for assistance may vary from responding to internal panic and cyber alarms, business continuity escalations, safety-related incidents, data-related incidents, to pre-trip medical and travel advice, booking a GP appointment, claims advice and billing queries through to a request for evacuation or repatriation.
The Global Operations Coordinator supports operational excellence and efficiencies by capturing, managing and closing new cases and calls enabling the Medical Operations Specialists and Security Operations Specialists to focus on ongoing case management.
Location: Annapolis, MD | Hybrid (both in-office and remote work)
What You Will Work On
  • Managing all contact into the Crisis24 Global Operations Centre professionally and in line with company protocols and procedures. Key responsibilities include (but not limited to): Inbound and outbound call handling and triage, email handling, case management, customer, client, and stakeholder liaison
  • As the initial "face" of Crisis24, you are an ambassador for professional customer service delivery and operational excellence
  • Adhering to telephone, email and case handling Service Level Agreements
  • Opening all new cases in the Crisis24 case management system ensuring the calls are handled appropriately, adhering to client SOPs (Standard Operating Processes) and first call protocols and integrity of data captured
  • Seamlessly triaging calls and interface with other teams including Medical Operations Specialists, Security Operations Specialists, Claims, and internal and external stakeholders
  • Opening and managing queries, Pre-Trip and Travel Assistance, Medical Advice and Referral and Outpatient cases as far forward to closure, escalating to Medical and Security Specialist teams in line with Global Operations Coordinator (GOC) Standard Operating Procedures (SOPs) for ongoing management
  • Monitoring and managing the 24/7 email inbox
  • Managing claims and billing queries (calls and emails)
  • Updating dedicated client SOP's and returning to the client/account manager
  • Prepares case management reports for clients to document actions undertaken
  • Supporting efficiencies by closing all suitable Global Operations Coordinator cases on the day
  • Supporting case management and closure on the Medical Specialist team's agenda
  • Be responsive and empathetic to the needs of clients, customers and colleagues
  • Takes a proactive approach to information security and reports any information security incidents or potential information security threats to the Information Security Officer

What You Will Bring
  • Professional communication skills- verbal, written and interpersonal
  • Enjoys engaging with people, taking inbound calls, making outbound calls, and is empathetic
  • Ability to work well under pressure in a fast-paced environment and multi-task
  • Effective time management and ability prioritize workload
  • Solid understanding of Crisis24 suite of service offerings and how we deliver them, or ability to acquire understanding
  • Previous experience working in Medical and Security Assistance, Insurance, contact center or customer service is preferred
  • Fluency in another European/ Asian language an asset but not essential

Working Pattern
This role requires working staggered shifts on a rotating monthly schedule.
Training Schedule
  • Training lasts 7 weeks
  • Hours: 7:00 AM - 4:00 PM EST
  • Training requires a hybrid schedule (both in-office and remote work)

Shift Schedules (Post-Training)
Shift assignments rotate and vary by season.
Fall / Winter Operating Hours: 7:00 AM - 7:00 PM
  • 7:00 AM - 4:00 PM
  • 9:00 AM - 6:00 PM
  • 10:00 AM - 7:00 PM

Spring / Summer Operating Hours: 7:00 AM - 8:00 PM
  • 7:00 AM - 4:00 PM
  • 9:00 AM - 6:00 PM
  • 11:00 AM - 8:00 PM

Hourly Rate Ranging: $25.00 - $27.00 - Overtime eligible.
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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