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Rental Return Agent Jobs (NOW HIRING)

Enterprise Holdings

Return Agent - JFK Airport

NY · On-site

$19.19/hr

Enterprise Mobility is the largest and fastest growing privately owned automotive rental and ... The Return Agent will provide superior, friendly, efficient service during all aspects of the ...

Enterprise Holdings

Return Agent

Orlando, FL · On-site

$16 - $16.50/hr

Employee rental car discounts * Retirement savings plan including 401k with matching profit sharing * Health Insurance * Life Insurance * Dental Insurance * Vision Insurance * Training and ...

Managed Labor Solutions

Rental Car Return Agent

Detroit, MI · On-site

$12.25 - $15.50/hr

... a Rental Car Return Agent for our partners at the airport. What you'll do: * Greet customers when they are dropping off their rental car * Expedite the car return process so customers can get to ...

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Rental Return Agent information

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$12

$17

$25

How much do rental return agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for rental return agent in the United States is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does a rental return agent do?

A Rental Return Agent is responsible for assisting customers with returning rented vehicles, inspecting the vehicles for damage or excessive wear, and processing final paperwork. They ensure that all rental agreements are properly closed and that any additional charges, such as for fuel or damages, are clearly communicated to customers. Additionally, Rental Return Agents may help with cleaning vehicles and preparing them for the next rental, as well as providing excellent customer service during the return process.

What are the key skills and qualifications needed to thrive as a rental return agent, and why are they important?

To thrive as a Rental Return Agent, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with rental management software, point-of-sale systems, and basic vehicle inspection tools is typically required. Excellent communication, problem-solving skills, and a positive attitude help agents handle customer inquiries and resolve issues efficiently. These skills ensure accurate processing of returns, customer satisfaction, and smooth operations in a fast-paced rental environment.

What is the difference between Rental Return Agent vs Leasing Agent?

AspectRental Return AgentLeasing Agent
CredentialsReal estate license, property management knowledgeReal estate license, sales training
Work EnvironmentProperty management offices, rental propertiesReal estate agencies, rental listings
Employer & IndustryProperty management companies, landlordsReal estate brokerages, rental agencies
Search & Comparison IntentReturning rental properties, lease end proceduresFinding tenants, lease negotiations

Rental Return Agents focus on managing the end-of-lease process, ensuring properties are returned properly. Leasing Agents primarily handle tenant screening and lease agreements. While both roles require real estate knowledge, their responsibilities differ in scope and focus within the rental industry.

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Rental Return Agent jobs near you
Infographic showing various Rental Return Agent job openings in the United States as of August 2026, with employment types broken down into 24% Full Time, 72% Part Time, and 4% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,181 per year, or $17.9 per hour.

Return Agent - JFK Airport

Enterprise Holdings

NY • On-site

$19.19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Enterprise Holdings rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

118th of 178 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.
This position offers a base pay of $19.19 / hour, with an additional health care supplement of up to $5.55 per hour, bringing the total potential hourly rate to $24.74. Additional bonuses may also be available. The health care supplement amount may be adjusted after the first 90 days based on the benefits selected by the employee.
This position is located at J F Kennedy International Airport (JFK), NY 11430.
We offer:
  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

Schedules available:
  • Wednesday - Sunday: 1:30pm-10:00pm

or
  • Sunday: 5:00am-1:30pm
  • Monday: 7:00am-3:30pm
  • Tuesday: OFF
  • Wednesday: 7:00am-3:30pm
  • Thursday: OFF
  • Friday: 7:00am-3:30pm
  • Saturday: 5:00am-1:30pm

Responsibilities
We are hiring now for immediate openings. Responsibilities include:
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
  • Remind customer to check for personal belongings
  • Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
  • Advise and review rental charges; and provide an accurate receipt to the customer
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal
  • Thank customers using the prescribed dialogue
  • Inquire about service, satisfaction and document dissatisfaction
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
  • Use of proper statement to determine if vehicle is being returned with full tank of gas
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
  • Keep lot organized for ease of access and traffic flow
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans
Qualifications
  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 year of experience handling customer service functions
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
  • Must be able to read, write, and understand English
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.

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