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Rems Call Center Jobs (NOW HIRING)

United BioSource

$17.75 - $24.50/hr

Participate in Call Center Activities, triage and respond to incoming calls from patients ... Identify and report events as required by the REMS requirements for specified medication. Recognize ...

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$18

$26

How much do rems call center jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for rems call center in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a REMS Call Center?

A REMS (Risk Evaluation and Mitigation Strategies) Call Center is a specialized customer service hub that manages communications related to REMS programs. These programs are required by the FDA to ensure the safe use of certain medications with serious safety concerns. The call center assists healthcare providers, pharmacies, and patients with enrollment, education, and compliance processes related to these medications. Staff may answer questions about program requirements, eligibility, and help resolve access or documentation issues. REMS Call Centers play a crucial role in supporting public health and medication safety.

What are the key skills and qualifications needed to thrive as a REMS Call Center Representative, and why are they important?

To thrive as a REMS Call Center Representative, you need strong communication skills, attention to detail, and a background in healthcare or pharmaceuticals, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and knowledge of REMS (Risk Evaluation and Mitigation Strategies) program requirements are typically necessary. Excellent problem-solving, patience, and the ability to work under pressure are vital soft skills in this role. These skills ensure accurate information delivery, regulatory compliance, and superior support for patients and healthcare professionals.

What is the difference between Rems Call Center vs Customer Service Representative?

AspectRems Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, interactive
Employer & IndustryCall centers across various industries, including telecom, financeRetail, telecom, healthcare, and service industries

Rems Call Center agents and Customer Service Representatives share similar credentials and work environments, often working in call centers or customer-facing roles. While both roles focus on assisting customers, Rems Call Center positions are typically specific to call center operations, whereas Customer Service Representatives may work in diverse settings. Understanding these differences helps job seekers find the right fit for their skills and career goals.

What are some common challenges faced by REMS Call Center representatives, and how can they effectively manage them?

REMS Call Center representatives often handle high call volumes while ensuring compliance with regulatory requirements related to Risk Evaluation and Mitigation Strategies. A common challenge is managing complex, sensitive conversations with both healthcare providers and patients while adhering to strict protocols. Effective management includes staying up-to-date on REMS guidelines, using provided scripts for consistency, and leveraging team support for difficult cases. Regular training and open communication with supervisors help representatives confidently address inquiries and maintain high-quality service.
Infographic showing various Rems Call Center job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Customer Service Representative (Spanish / Call center)

Customer Service Representative (Spanish / Call center)

Pioneer Data Systems, Inc

Collegeville, PA

$15.75 - $21.50/hr

Other

Posted yesterday

Job description

Company Description

I am Zach from Pioneer Data System, Inc. We have an immediate requirement for a Contracts Manager III in TITUSVILLE, NJ (08560) & Horsham, PA, United States

If you are interested please call me at (732) 947-3455 or respond to this email.

Job Title: Customer Service Representative (Spanish / Call center)
Duration: 4 Months
Job Description:
Summarize the primary purpose & key accountabilities of the position, including scope of responsibility in 5-7 concise sentences. (i.e. Global vs. Country/Region) It may be helpful to complete this section after you have finished the other sections of the document.
Manage direct orders and inquiries for Pharmaceutical's US Vaccines and Hemophilia customers as well as drop shipments for all Pharmaceutical pharmaceutical products. As the initial point of contact, the Customer Service Representative serves as the face of Pharmaceutical to our vaccine and hemophilia customers, including but not limited to health care professionals, home health facilities, specialty distributors, and government entities. The Customer Service Representative supports not only customers but also sales force members and other internal stakeholders. Customer Service Representatives are expected to stay current on a wide range of products, programs, and resources in order to properly respond to customers as well as triage inquiries and issues for other internal departments.
POSITION RESPONSIBILITIES
In order of importance, list the primary responsibilities critical to the performance of the position. It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.
Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls. Remain available to answer incoming calls at a rate consistent with metrics set by customer service supervisors and management team to support department's service levels (90% of incoming calls are answered in 20 seconds).
Perform all SAP transactions related to sales order management, including order entry and modification, applying and removal of order blocks, sales activity documentation, and dispute processing.
Process incoming orders consistent with product or brand-specific requirements such as Risk Evaluation and Mediation Strategies (REMS), limited distribution models, or product availability limitations.
Maintains a detailed working knowledge of Pharmaceutical trade policies, SOPs and standard business processes in order to respond to customer and sales force inquiries regarding Pharmaceutical Trade Policy, return policy, shipping practices, invoice terms, product availability information and product-specific order handling guidelines. Proactively monitors, reads and interprets corporate and department communications in order to relay timely and relevant information to the customer. Research or escalate non-routine customer inquiries to resolve questions or issues.
Handle customer contacts in a professional, diplomatic and empathetic manner, as defined in quality monitoring guidelines. Maintain quality monitoring evaluation scores averaging 95% or better.
Process disputes and adjustments for customer claims including short shipments and overages, pricing discrepancies, entry errors and shipping issues. Obtain proper approval and authorization for exceptions.
Support Sarbanes Oxley by adhering to the internal controls. Initiate and maintain accurate SOX documentation as required for pricing disputes and other financial transactions.
Triage and redirect callers requiring assistance from other Pharmaceutical teams including Collections Support, RxPathways, Global Medical Affairs. Partner with internal stakeholders to resolve customer concerns when necessary.
Initiate requests for new customer accounts and account changes and escalate to Customer Master Data Team for handling.
Support customer and sales force users of Pharmaceutical Prime with navigation and how-to questions. Escalate technical issues with Pharmaceutical Prime for resolution.
Complete all assigned training via Pharmaceutical Compliance Education Center and Power 2 Learn.
Participate in special projects as assigned.

Additional Information

Need only on W2 no C2C

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