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Remotely Piloted Aircraft Sensor Operator Jobs (NOW HIRING)

Kraft Heinz Company

Remix Senior Technical Advisor

... sensor behavior, and operator workflow. * Work directly with the contact center, KBI, Sanmina ... Increase the percentage of issues resolved remotely by strengthening the diagnostic process used ...

New

FMS Aerospace

Technical Writer

Huntsville, AL · On-site +1

Bridger Aerospace has grown from operating a single plane to commanding a significant Air Attack fleet, Special Missions Sensor Equipped Aircraft, and the largest privately operated Super Scooper ...

Redhorse Corporation

Data Analyst

Arlington, VA · On-site +1

Data Analysts will serve primarily as the operators of the PANDA platform's Data Cleaning, Analyzer ... Delivery Teams will each be responsible for a subset of assigned aircraft platforms and respective ...

Telus Digital

Product Manager, Robotics & Physical AI

$140K - $176K/yr

You will work with the researchers consuming the data and the operators producing it, and the ... Location & Flexibility This role can operate remotely out of the United States but will require ...

Telus Digital

Physical AI Robotics Product Manager

$140K - $176K/yr

You will work with the researchers consuming the data and the operators producing it, and the ... Location & Flexibility This role can operate remotely out of the United States but will require ...

Darkhive

Sr Embedded Linux Engineer

We believe that global teams operating on the front lines deserve high-quality, intelligent tools ... Solid understanding of MIPI CSI interfaces, camera sensor integration, and V4L2 pipeline

LMI

Field Systems Engineer (RF/IoT)

This position can be performed remotely within the U.S., some travel is required. This position ... Experience with sensor fusion, edge computing, or embedded systems integration. * Knowledge of low ...

Meso Scale Discovery

Software Engineer

Gaithersburg, MD · On-site +1

$78K - $116K/yr

... sensor data. * Collaborate with hardware, systems, and electrical engineering teams to develop ... Contribute to the development and maintenance of standard operating procedures (SOPs), coding ...

Reliable Robotics

Systems Architect

Mountain View, CA · On-site +1

$190K - $300K/yr

Define the relationship between the vehicle, pilot, and support system for remotely operated autonomous aircraft * Perform the decomposition of aircraft, system and LRU functions, define the system ...

Avinode Group

Work remotely within the conterminous United States adhering to Eastern Standard Time office hours ... aircraft globally. Air charter operators and flight departments are provided with a fully cloud ...

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All JobsRemotely Piloted Aircraft Sensor Operator Jobs

Remotely Piloted Aircraft Sensor Operator information

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$14

$25

$37

How much do remotely piloted aircraft sensor operator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remotely piloted aircraft sensor operator in the United States is $25.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $33.41 per hour, depending on experience, location, and employer.

What is the difference between Remotely Piloted Aircraft Sensor Operator vs Unmanned Aircraft Systems (UAS) Pilot?

AspectRemotely Piloted Aircraft Sensor OperatorUnmanned Aircraft Systems (UAS) Pilot
CredentialsFAA Part 107 certification, sensor operation trainingFAA Part 107 certification, pilot certification
Work EnvironmentOperate sensors and cameras remotely, often in surveillance or reconnaissance missionsFly and navigate drones, often in mapping or delivery tasks
Industry UsageMilitary, defense, surveillance, intelligenceCommercial, agriculture, photography, delivery

The main difference is that the Remotely Piloted Aircraft Sensor Operator focuses on operating sensors and cameras on drones, while the UAS Pilot is responsible for flying and navigating the drone itself. Both roles require FAA certification, but their responsibilities and industry applications differ significantly.

What is a remotely piloted aircraft sensor operator?

Remotely Piloted Aircraft Sensor Operators are professionals who control and monitor sensors and surveillance equipment on unmanned aerial vehicles (drones). They are responsible for collecting, analyzing, and interpreting data from these aircraft, which can include imagery, video, and other sensor information. These operators play a crucial role in military, law enforcement, and commercial operations by providing real-time intelligence and situational awareness. Their duties often involve mission planning, equipment maintenance, and working closely with pilots and mission commanders to achieve operational objectives.

What are the key skills and qualifications needed to thrive as a remotely piloted aircraft sensor operator?

To thrive as a Remotely Piloted Aircraft Sensor Operator, you need strong spatial awareness, attention to detail, and knowledge of aeronautical systems, often supported by military training or relevant certifications. Familiarity with remote piloting control systems, mapping software, and sensor technologies such as infrared or electro-optical cameras is essential. Excellent communication, teamwork, and decision-making skills are crucial for coordinating with flight crews and interpreting data accurately. These abilities ensure effective mission execution, data integrity, and safe operation in complex and dynamic environments.

What are the typical collaboration dynamics between a remotely piloted aircraft sensor operator and other crew members during a mission?

As a Remotely Piloted Aircraft Sensor Operator, you will work closely with the pilot and mission intelligence team to ensure the success of surveillance and reconnaissance missions. Effective communication and real-time information sharing are crucial, as you coordinate sensor operation, target identification, and data collection. You may also collaborate with ground support and maintenance personnel before and after flights. Building strong teamwork skills and maintaining situational awareness are essential to managing the fast-paced, detail-oriented environment typical of these operations.
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What states have the most Remotely Piloted Aircraft Sensor Operator jobs? States with the most job openings for Remotely Piloted Aircraft Sensor Operator jobs include:
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Remotely Piloted Aircraft Sensor Operator jobs near you
Infographic showing various Remotely Piloted Aircraft Sensor Operator job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,145 per year, or $25.6 per hour.

Remix Senior Technical Advisor

Kraft Heinz Company

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Kraft Heinz rating

7.0

Company rating: 7.0 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

231st of 436 rated food and drinks producers

Job description


The Senior Technical Advisor, REMIX Equipment Support is responsible for helping REMIX operate reliably in the field as the platform scales. This role sits between the contact center, field service partners, equipment manufacturers, and engineering teams, providing hands-on diagnostic support for issues that cannot be resolved through standard operator guidance or Level 1 support.
The primary objective of this role is to reduce avoidable downtime. The Senior Technical Advisor will improve remote resolution, prevent unnecessary onsite service visits, strengthen service partner compliance, support operator and technician training, and create the practical reference materials needed to help customers and support teams resolve common issues quickly and consistently.
REMIX is moving from startup-stage support toward a scalable operating model. Early field learnings show that many service issues are addressable through better triage, clearer support paths, stronger training, and improved documentation rather than immediate technician dispatch. This role is a critical investment in that transition.
Key responsibilities
Provide advanced technical escalation support
  • Serve as the advanced support resource for REMIX machine issues that cannot be resolved through standard contact center scripts, operator self-service materials, or basic troubleshooting.
  • Diagnose issues across machine operation, consumables, cleaning, calibration, bag changes, tube and clamp performance, boot positioning, dispense quality, sensor behavior, and operator workflow.
  • Work directly with the contact center, KBI, Sanmina, engineering partners, customer teams, and internal REMIX stakeholders to determine root cause, define next steps, and route issues to the correct resolution path.
  • Be on call for tech guidance to the KBI techs onsite

Improve remote resolution and phone fix
  • Increase the percentage of issues resolved remotely by strengthening the diagnostic process used before a field visit is authorized.
  • Build and refine troubleshooting scripts, intake questions, decision trees, and escalation criteria that help the contact center determine whether an issue can be resolved by the operator, requires advanced support, requires KBI dispatch, or should be routed to Sanmina or engineering.
  • Push knowledge upstream by converting recurring issues into contact-center-ready guidance so fewer issues require advanced escalation over time.
  • Use Dashboard and Data logs to diagnose issues remotely. We need to get information from operator (call-log) as well as pull data straight from the machine (Dashboard & dispense/log data)

Gate onsite service visits
  • Review escalated issues before approving non-urgent onsite service visits. Confirm that required troubleshooting steps have been completed, validate whether the issue can be resolved remotely, and reserve truck rolls for issues that require physical intervention.
  • Onsite service should generally be reserved for confirmed physical issues such as tube or clamp replacement, boot reinstallation, calibration requiring onsite measurement, hardware failure, scheduled maintenance, urgent safety issues, loss of function, or active product contamination.
  • Non-urgent truck rolls should be approved only after structured triage has been completed.

Maintain and update REMIX support documentation
Create and maintain practical materials for operators, contact center agents, service partners, and internal teams.
Materials should be simple, visual where possible, and written for the people actually interacting with the machine during live operations.
Improve operator, contact center, and technician training
  • Support the development and delivery of training for operators, contact center agents, KBI technicians, and other service partners.
  • Training should focus on known failure modes, escalation boundaries, proper terminology, diagnostic discipline, and tasks that can safely be completed without onsite service.
  • Training priorities include bag change procedures, calibration-related errors, daily purge compliance, boot inspection and reinstallation, tube and clamp inspection, cleaning procedures, and the correct process for escalating unresolved issues.

Identify recurring issues and drive prevention
  • Track patterns across escalations, support calls, field visits, technician reports, and customer feedback.
  • Identify repeat issues, avoidable service calls, operator training gaps, technician compliance gaps, workmanship concerns, and possible design or firmware defects.
  • Convert those patterns into action through updated training, improved documentation, revised support flows, service partner coaching, formal defect reports, or engineering escalation. The goal is not only to fix individual incidents, but to prevent the same issues from recurring across the fleet.

Support launch, installation, and early-life stabilization
  • Provide elevated support during installation and the first weeks after go-live, when operator confidence and customer perception are most sensitive to service issues.
  • Help ensure each site understands who to call, what issues can be self-resolved, what issues require escalation, and what daily routines are required to keep the machine operating reliably.
  • Protecting uptime early in the customer experience is a core part of this role.

Required qualifications
  • Experience supporting field-deployed equipment, foodservice equipment, beverage or dispensing systems, connected hardware, kiosks, appliances, or similar technical platforms.
  • Strong diagnostic and troubleshooting skills across mechanical, electrical, software, consumable, and user-process issues.
  • Experience in Level 2, Level 3, field service support, technical support, or service operations.
  • Ability to determine when an issue can be resolved remotely and when onsite service is truly required.
  • Ability to create clear documentation, troubleshooting guides, SOPs, job aids, and training materials.
  • Strong written and verbal communication skills with both technical and non-technical audiences.
  • Comfort working with field service partners, contact center teams, operators, engineers, and manufacturers.
  • Strong ownership, follow-through, and documentation discipline.
  • Bias toward prevention, standardization, and continuous improvement.
Preferred qualifications
  • Experience with fountain, beverage, condiment, foodservice, vending, refrigeration, or dispensing equipment.
  • Experience working with third-party service providers or technician networks.
  • Experience building or maintaining a knowledge base, service playbook, or support operating model.
  • Familiarity with structured issue intake, root cause analysis, incident management, service ticketing, or field service reporting.
  • Experience training contact center agents, technicians, or customer operators.
  • Comfort reviewing machine logs, telemetry, service records, or other field data to support diagnosis.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:
$89,800.00 - $112,200.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
  • Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
  • Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
  • Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
  • Financial - 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)
Employee's Home - National
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.

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