Job Title: Client Service Coordinator
Company: Elite Insurance Group
Location: Remote (U.S.-Based)
Overview:
Elite Insurance Group is seeking a detail-oriented and customer-focused Client Service Coordinator to support our service team with policy changes, billing inquiries, and day-to-day client service requests.
This role is ideal for someone who enjoys helping clients, staying organized, and managing multiple tasks in a fast-paced environment. While previous insurance experience is preferred, we are willing to train and license the right candidate. This position offers a growth path into a licensed service professional role within the agency.
Compensation and Structure:
- W-2 Employee Position
- Starting compensation: $35,000 annually
- P&C licensing assistance provided
Schedule & Expectations:
- Standard working hours are Monday-Friday, 8:00 AM - 5:00 PM CST
- Full-time remote position
- Must be authorized to work in the United States
BenefitsAnnual Base Salary + Bonus Opportunities
Work from Home
Mon-Fri Schedule
Career Growth Opportunities
License Assistance
ResponsibilitiesClient Service:
- Respond to client inquiries via phone, email, and text in a timely and professional manner
- Provide exceptional customer service and maintain positive client relationships
- Assist clients with billing questions, payment issues, and service requests
- Follow up on outstanding client requests to ensure timely resolution
Policy Changes & Processing:
- Process policy endorsements and policy changes
- Assist with cancellations, reinstatements, and other policy servicing requests
- Update client information and maintain accurate records in EZLynx
- Review documentation for accuracy before submitting to carriers
- Communicate with insurance carriers regarding service-related requests
Billing Support:
- Assist clients with billing inquiries and payment-related concerns
- Work with carriers to resolve billing discrepancies
- Monitor and follow up on outstanding billing issues
Administrative Support:
- Maintain organized electronic client files and documentation
- Complete data entry and administrative tasks as needed
- Assist the service team with workflow management and follow-up activities
- Support agency initiatives and process improvements
Professional Development:
- Obtain Property & Casualty (P&C) License within an agreed-upon timeframe after hire
- Participate in ongoing agency training and development
- Develop a working knowledge of insurance coverages and policy servicing procedures
Requirements- Strong customer service and communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Positive attitude with a willingness to learn
- Comfortable working independently in a remote environment
- Experience in customer service, administration, or insurance preferred
- Experience with EZLynx or similar agency management systems preferred