Location: Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports To: Patient Customer Service Manager Compensation: $50,000+ ( Based on experience ...
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Location: Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports To: Patient Customer Service Manager Compensation: $50,000+ ( Based on experience ...
Quick apply
Location: Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports To: Patient Customer Service Manager Compensation: $50,000+ ( Based on experience ...
Eden, WI · Remote
$60 - $80K/hr
Eden, WI | Remote Salary : $60-$80k + Benefits Independent insurance agency is seeking a licensed personal lines account manager or personal lines CSR to service a book of personal insurance accounts.
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Eden, WI · Remote
$60 - $80K/hr
Eden, WI | Remote Salary : $60-$80k + Benefits Independent insurance agency is seeking a licensed personal lines account manager or personal lines CSR to service a book of personal insurance accounts.
Join our team as an Insurance Specialist! Responsibilities: * Provides service via all available omni channels to serve as the liaison between the business, clients, patients, and other parties, such ...
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Join our team as an Insurance Specialist! Responsibilities: * Provides service via all available omni channels to serve as the liaison between the business, clients, patients, and other parties, such ...
Sheboygan, WI · On-site +1
$67K - $70K/yr
It will combine in-store work with remote work. Urgent Opportunity: Join Papa John's as a Highly Skilled Area Supervisor! Are you looking for a dynamic work environment that fosters growth and ...
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Sheboygan, WI · On-site +1
$67K - $70K/yr
It will combine in-store work with remote work. Urgent Opportunity: Join Papa John's as a Highly Skilled Area Supervisor! Are you looking for a dynamic work environment that fosters growth and ...
MUST RESIDE IN THE STATE OF WISCONSIN!!! Join Our Team as a Medical Billing and Collections Rep! Are you a problem-solver with a passion for helping others? As a Medical Billing and Collections ...
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MUST RESIDE IN THE STATE OF WISCONSIN!!! Join Our Team as a Medical Billing and Collections Rep! Are you a problem-solver with a passion for helping others? As a Medical Billing and Collections ...
Sheboygan Falls, WI · Remote
$50K - $70K/yr
This is a remote position.
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Sheboygan Falls, WI · Remote
$50K - $70K/yr
This is a remote position.
| Aspect | Remote | On-site |
|---|---|---|
| Work Environment | Work from any location, often from home or co-working spaces | Work at a designated company location or office |
| Required Credentials | Typically similar; may include digital communication skills and self-management | Similar credentials; often includes in-person collaboration skills |
| Employer & Industry Usage | Common across tech, marketing, customer support, and more | Standard in manufacturing, retail, healthcare, and other industries |
| Search & Comparison Intent | People looking for flexible, location-independent roles | People seeking traditional, in-office roles |
Remote jobs offer flexibility and the ability to work from anywhere, while on-site roles require physical presence at a specific location. Both have similar credential requirements but differ mainly in work environment and industry usage. Your choice depends on your preference for location flexibility versus in-person collaboration.
A remote job is one for which you do not need to be present in an office or physical location on a daily basis. Telework can be done from home or anywhere with a Wi-Fi connection or other digital tools. Sometimes, a company allows workers to work from home a certain number of days per week, while other companies are 100% remote, which means that all work is decentralized. Working a remote job still requires you to perform the same duties as you would in a traditional job, but your responsibilities include being independent, managing your time wisely, and remaining on task without immediate oversight.

Full-time
Posted 11 days ago
POSITION SUMMARY:
GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. The ideal candidate is a strong communicator and problem solver who thrives on building engaged teams, driving results, and improving processes in a dynamic setting.
KEY RESPONSIBILITIES:
Leadership & Team DevelopmentPartner with Human Resources to recruit, interview, and select top talent.
Build meaningful connections with team members to encourage open communication, trust, and accountability.
Coach, train, and motivate staff to meet and exceed performance goals.
Conduct regular one-on-ones, evaluations, and professional development sessions.
Recognize and reward individual and team achievements to boost engagement and morale.
Coordinate cross-training and onboarding with Training and Workforce Analysts.
Establish clear goals and performance metrics for the team.
Monitor and evaluate results based on productivity, quality, and timeliness.
Analyze reports to identify performance trends and process improvement opportunities.
Collaborate with IT, Business Solutions, and Client Services to streamline workflows and enhance efficiency.
Ensure full compliance with company policies, HIPAA, and PHI standards.
Operations & Strategy:
Identify and implement process improvements that support department goals.
Manage resources and schedules to maintain service levels and client satisfaction.
Handle escalated calls or issues, ensuring prompt and professional resolution.
Partner with leadership and cross-functional departments to align operational objectives.
Champion GetixHealth’s mission, vision, and values across all interactions.
Education:
High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role.
Artiva experience required (strong working knowledge of workflows, reporting, and system navigation).
Experience:
1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred
Experience managing remote teams and prioritizing workloads across multiple client accounts
Knowledge of medical billing, insurance claims, and healthcare administration is a plus
Certifications:
Certified Revenue Cycle Specialist (CRCS) required within the first year of employment
Technical Skills:
Proficient in Microsoft Office Suite and contact center technology platforms
Strong computer literacy and ability to troubleshoot basic technical issues remotely
Experience with healthcare billing systems or EMR software preferred
WORK ENVIRONMENT & EQUIPMENT:
Remote position – work from home anywhere in the U.S.
Company-provided computer and necessary equipment
Must have a reliable high-speed internet connection and a private workspace suitable for patient and client communications
WHY JOIN AMC/GETIXHEALTH?:
Founded in 1992, GetixHealth/Americollect is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.
BENEFITS & INCENTIVES:
GetixHealth /Americollect is an Equal Opportunity and E-Verify Employer.
Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.