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Remote Written Correspondence Jobs in Indiana (NOW HIRING)

CSAA

Write and review repair estimates, evaluate contractor estimates, and determine appropriate claim ... Prepare clear, timely claim correspondence, including settlement letters, partial denials, and ...

Ovationhealthcare

Specialist, Accounts Receivable

Goshen, IN · Remote

$18 - $23.75/hr

Writes first and second level appeals of all denials in effort to overturn and secure payment ... Researches and analyzes any correspondence received related to assigned accounts. Knowledge, Skills ...

First American

$26.88 - $35.82/hr

Ability to write reports and correspondence * Ability to speak effectively before groups of ... 82 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

Great American Insurance Group

$20 - $27/hr

... transactions, correspondence, documentation, and customer inquiries while maintaining high ... This is a remote, work-from-home position for candidates located within the Mountain or Central ...

All JobsWritten Correspondence JobsRemote Written Correspondence JobsRemote Written Correspondence Jobs in Indiana

Remote Written Correspondence information

What is a remote written correspondence?

A remote written correspondence job involves communicating with clients, customers, or team members primarily through written channels such as email, chat, or online messaging platforms. Professionals in this role may handle customer service inquiries, draft business communications, or respond to questions and concerns from a distance. The work is typically done from home or any location outside of a traditional office, relying on strong writing skills and the ability to convey information clearly. This type of job is common in industries like customer support, administrative services, and technical assistance.

What are the key skills and qualifications needed to thrive as a remote written correspondence specialist?

To thrive as a Remote Written Correspondence Specialist, you need excellent written communication skills, attention to detail, and typically a background in customer service or administrative support. Familiarity with word processing software, email platforms, and customer relationship management (CRM) systems is commonly required. Strong organizational skills, time management, and professionalism are vital soft skills for excelling in this role. These abilities ensure accurate, clear, and timely communication with clients or stakeholders, maintaining service quality and efficiency in a remote environment.

What are some common challenges faced in a remote written correspondence role, and how can they be managed?

One of the most common challenges in a remote written correspondence role is maintaining clear and timely communication across different time zones and platforms. Since the work relies heavily on written exchanges, it's essential to be concise, professional, and attentive to detail to prevent misunderstandings. Building rapport with team members and clients can also be more difficult remotely, so proactively participating in virtual meetings and providing regular updates helps foster strong working relationships. Time management and self-motivation are crucial, as you'll often need to prioritize tasks independently while meeting deadlines.

What is the difference between Remote Written Correspondence vs Remote Customer Service Representative?

AspectRemote Written CorrespondenceRemote Customer Service Representative
Primary TasksWriting emails, reports, and correspondenceHandling customer inquiries via phone, chat, and email
Required SkillsExcellent writing, communication, and grammar skillsVerbal communication, problem-solving, and empathy
Work EnvironmentPrimarily computer-based, independentComputer and phone-based, interactive with customers
Common CertificationsNone typically required, strong writing skills preferredCustomer service certifications may be beneficial

Remote Written Correspondence focuses on crafting written communication, while Remote Customer Service Representatives handle direct customer interactions through multiple channels. Both roles require strong communication skills, but the former emphasizes writing proficiency, whereas the latter emphasizes verbal and interpersonal skills.

What are popular job titles related to Remote Written Correspondence jobs in Indiana?

For Remote Written Correspondence jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Remote Written Correspondence jobs in Indiana look for?

The top searched job categories for Remote Written Correspondence jobs in Indiana are:

What cities in Indiana are hiring for Remote Written Correspondence jobs?

Cities in Indiana with the most Remote Written Correspondence job openings:

Remote Written Correspondence jobs near you

Life & DI Claims Examiner II

Renaissance Life and Health Insurance Company of America

Indianapolis, IN • Remote

$27 - $29/hr

Full-time

Posted 3 days ago

New

Job description

Job Title:

Life & DI Claims Examiner II

Number of Positions:

1

Location:

Indianapolis, IN

Location Specifics:

Fully Remote

Job Summary:

Renaissance Benefits is seeking an experienced Life and Disability Claims Examiner to join our growing team!

At Renaissance, the Life & DI Claims Examiner II is responsible for evaluating and processing group insurance claims for payment or denial according to the terms and conditions of each policy. In addition, the Life & DI Claims Examiner II is responsible for handling more complex processing issues such as long-term disability claims, provide backup and processing support for team members and assist with department projects as needed.

What will this role entail?

  • Review submitted claims to ensure proper guidelines have been followed and eligibility requirements have been met. Contact group policyholders, beneficiaries or other third parties for missing information.

  • Consult with other professionals, such as management, senior team members, and other available resources, on complex claims.

  • Communicates with the claimants and employers to set expectations regarding return to work or claim status and next steps. Communicates clearly with claimant and client on all aspects of claims process either by phone and/or written correspondence. Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.

  • Determines benefits due, makes timely claims determinations, payments/approvals and adjustments

  • Investigate claims. Search database to obtain background information and interview claimants and witnesses. Consult police, hospital records and policy files to verify information reported in a claim.

  • Calculate and authorize the appropriate payment for claim or refer to manager for additional review.

  • Focus predominantly on long-term disability claims processing.

  • Assist in handling claims with suspected fraudulent or criminal activity. Access personal information and past claims histories to establish whether a claimant has ever attempted insurance fraud.

  • Answer verbal and written inquires and customer service queued calls on Group claims from insureds, group policy holders, agents, physicians, hospital attorneys, Workers' Compensation Board, Workers' Compensation carriers, State agencies, other insurance carriers, TPA's, Reinsurers and internal staff.

  • Respond to requests for information or return calls within established service guidelines.

  • Adheres to determined quality standards for the handling of calls and written inquiries.

  • Other duties and responsibilities as needed or assigned.

Minimum Requirements:

  • Associate's degree in business required, bachelor's degree preferred

  • 2-4 years of related industry experience preferred

  • Disability and/or life insurance claims administration experience strongly preferred

  • Knowledge of ERISA regulations, statutory disability claims administration, required offsets and deductions, disability duration and medical management practices and Social Security application procedures strongly preferred

  • Basic proficiency in Microsoft Word/Office Suite required

  • Intermediate proficiency in Microsoft Excel required

  • Experience with claims management systems and electronic/paperless claims processing strongly preferred.

  • Ability to perform work accurately and thoroughly

  • Ability to pay close attention to detail

  • Ability to prioritize and organize a heavy workload

Pay Range: $27.00-29.00/hour

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

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