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Remote Written Correspondence Jobs in Delaware (NOW HIRING)

Novoco

Legal & Compliance Administrator

Dover, DE · On-site +1

Some positions at Novogradac may be open to remote or hybrid work arrangements depending on ... Excellent verbal and written communication skills. * High ethical standards and discretion in ...

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Ballard Spahr LLP

ARC Specialist

Wilmington, DE · On-site +1

$55K - $65K/yr

This position is remote if located in a state with a Ballard presence . Hours for this shift are 7 ... Prepare and process correspondence and memoranda, as well as complex legal documents according to ...

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All JobsWritten Correspondence JobsRemote Written Correspondence JobsRemote Written Correspondence Jobs in Delaware

Remote Written Correspondence information

What is a remote written correspondence?

A remote written correspondence job involves communicating with clients, customers, or team members primarily through written channels such as email, chat, or online messaging platforms. Professionals in this role may handle customer service inquiries, draft business communications, or respond to questions and concerns from a distance. The work is typically done from home or any location outside of a traditional office, relying on strong writing skills and the ability to convey information clearly. This type of job is common in industries like customer support, administrative services, and technical assistance.

What are the key skills and qualifications needed to thrive as a remote written correspondence specialist?

To thrive as a Remote Written Correspondence Specialist, you need excellent written communication skills, attention to detail, and typically a background in customer service or administrative support. Familiarity with word processing software, email platforms, and customer relationship management (CRM) systems is commonly required. Strong organizational skills, time management, and professionalism are vital soft skills for excelling in this role. These abilities ensure accurate, clear, and timely communication with clients or stakeholders, maintaining service quality and efficiency in a remote environment.

What are some common challenges faced in a remote written correspondence role, and how can they be managed?

One of the most common challenges in a remote written correspondence role is maintaining clear and timely communication across different time zones and platforms. Since the work relies heavily on written exchanges, it's essential to be concise, professional, and attentive to detail to prevent misunderstandings. Building rapport with team members and clients can also be more difficult remotely, so proactively participating in virtual meetings and providing regular updates helps foster strong working relationships. Time management and self-motivation are crucial, as you'll often need to prioritize tasks independently while meeting deadlines.

What is the difference between Remote Written Correspondence vs Remote Customer Service Representative?

AspectRemote Written CorrespondenceRemote Customer Service Representative
Primary TasksWriting emails, reports, and correspondenceHandling customer inquiries via phone, chat, and email
Required SkillsExcellent writing, communication, and grammar skillsVerbal communication, problem-solving, and empathy
Work EnvironmentPrimarily computer-based, independentComputer and phone-based, interactive with customers
Common CertificationsNone typically required, strong writing skills preferredCustomer service certifications may be beneficial

Remote Written Correspondence focuses on crafting written communication, while Remote Customer Service Representatives handle direct customer interactions through multiple channels. Both roles require strong communication skills, but the former emphasizes writing proficiency, whereas the latter emphasizes verbal and interpersonal skills.

What job categories do people searching Remote Written Correspondence jobs in Delaware look for?

The top searched job categories for Remote Written Correspondence jobs in Delaware are:

What cities in Delaware are hiring for Remote Written Correspondence jobs?

Cities in Delaware with the most Remote Written Correspondence job openings:

Remote Written Correspondence jobs near you

Member Resolution Associate/Retention - 100% Remote

frontdoor, Inc.

Wilmington, DE • Remote

$16.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:

As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.  

Responsibilities: 

  • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).
  • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.
  • Investigates, researches, and adapts solutions where possible to meet the customer's needs and retain the customer.
  • Communicates and reinforces the value and benefits of products and services to customers.
  • Analyzes customer product and/or service plans to determine potential price concessions.
  • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.
  • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).
  • Tracks customer feedback and provides to management.
  • May assume other duties as applied.
Qualifications

Minimum Education, Licensure and Professional Certification requirements:High school diploma or general education degree (GED) required 

Minimum Experience required: 3+ years of customer service experience and/or training required

Required Skills: 

  • Must have internet access with minimum 4.6Mbps upload/download speeds
  • Customer service and conflict resolution skills
  • Written and verbal communication skills, including influencing and persuading
  • Knowledge of and ability to apply contractual terms and concepts
  • Knowledge of policies and procedures
  • Computer skills (Microsoft Word, Excel, Outlook)
  • Attention to detail
  • Analytical skills
  • Organizational and time management skills

Preferred Skills: 

  • Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.  
  • Organization - Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.  
  • Leads conversations with positivity and control - leads members to identified outcome and controls the conversation in a positive fashion.  
Other/State Specific

This role pays $16.63/hour plus job based incentive, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

 

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

 

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

 

Learn more about benefits at Frontdoor.

Employment Type: FULL_TIME

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