... Center and internal product documentation. You'll partner with the product team to deliver and ... You Have: * 3-5 years of experience writing or editing content for a variety of audiences on the ...
... Center and internal product documentation. You'll partner with the product team to deliver and ... You Have: * 3-5 years of experience writing or editing content for a variety of audiences on the ...
Customer Service Call Center
El Segundo, CA · Remote
$24 - $25/hr
Strong verbal and written communication skills * Comfortable working in a fast-paced, metrics ... Ability to work independently in a remote environment * Professional demeanor with strong attention ...
Quick apply
Customer Service Call Center
El Segundo, CA · Remote
$24 - $25/hr
Strong verbal and written communication skills * Comfortable working in a fast-paced, metrics ... Ability to work independently in a remote environment * Professional demeanor with strong attention ...
Call Center Agent
Redding, CA · Remote
$18/hr
Excellent written and verbal communication skills * Ability to work independently and ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...
Call Center Agent
Redding, CA · Remote
$18/hr
Excellent written and verbal communication skills * Ability to work independently and ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...
Call Center Agent
Redding, CA · Remote
$18/hr
Excellent written and verbal communication skills * Ability to work independently and ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...
Quick apply
Call Center Agent
Redding, CA · Remote
$18/hr
Excellent written and verbal communication skills * Ability to work independently and ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...
Our Clinical Development model brings the customer and the patient to the center of everything that ... Manages medical writing activities associated with individual studies, coordinating medical writing ...
Our Clinical Development model brings the customer and the patient to the center of everything that ... Manages medical writing activities associated with individual studies, coordinating medical writing ...
Call Center Inbound Agent
Santa Ana, CA · Remote
$18/hr
Excellent written and verbal communication skills * Ability to work independently and ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...
Quick apply
Call Center Inbound Agent
Santa Ana, CA · Remote
$18/hr
Excellent written and verbal communication skills * Ability to work independently and ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...
Call Center Inbound Agent
Santa Ana, CA · Remote
$18/hr
Excellent written and verbal communication skills * Ability to work independently and ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...
Call Center Inbound Agent
Santa Ana, CA · Remote
$18/hr
Excellent written and verbal communication skills * Ability to work independently and ... Fully remote position Growth Opportunities This role offers potential advancement to Team Lead and ...
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
Los Angeles, CA · On-site +1
$119K - $143K/yr
Writing reports for internal and external purposes based on findings * Ensures discipline plans ... Experience with data center design and construction, including design criteria and industry ...
Mechanical Engineering Lead, Data Centers - Remote (U.S.)
Los Angeles, CA · On-site +1
$119K - $143K/yr
Writing reports for internal and external purposes based on findings * Ensures discipline plans ... Experience with data center design and construction, including design criteria and industry ...
Sales Representative (Remote, Immigration & Documentation Services)
Los Angeles, CA · On-site +1
$1.0K/wk
One of our clients is Rush In Documentation Center. Established in 1994, the company specializes in ... English (at least B2 level) - you have strong verbal and written communication skills for phone ...
Sales Representative (Remote, Immigration & Documentation Services)
Los Angeles, CA · On-site +1
$1.0K/wk
One of our clients is Rush In Documentation Center. Established in 1994, the company specializes in ... English (at least B2 level) - you have strong verbal and written communication skills for phone ...
Medicare Benefits Consultant (Korean Speaking) remote CA only
Los Angeles, CA · Remote
$20 - $25/hr
Fluent in Korean, including speaking, reading, and writing. * Ability to successfully complete a ... Minimum of one year of experience in telesales, call center, customer outreach, or phone-based ...
Quick apply
Medicare Benefits Consultant (Korean Speaking) remote CA only
Los Angeles, CA · Remote
$20 - $25/hr
Fluent in Korean, including speaking, reading, and writing. * Ability to successfully complete a ... Minimum of one year of experience in telesales, call center, customer outreach, or phone-based ...
Medicare Benefits Consultant (Korean Speaking) remote CA only
Los Angeles, CA · Remote
$20 - $25/hr
Fluent in Korean, including speaking, reading, and writing. * Ability to successfully complete a ... Minimum of one year of experience in telesales, call center, customer outreach, or phone-based ...
Quick apply
Medicare Benefits Consultant (Korean Speaking) remote CA only
Los Angeles, CA · Remote
$20 - $25/hr
Fluent in Korean, including speaking, reading, and writing. * Ability to successfully complete a ... Minimum of one year of experience in telesales, call center, customer outreach, or phone-based ...
Flight and Ambulance Communications Center Specialist
Valley Center, CA · On-site +1
$22.39 - $34.06/hr
Strong verbal and written communication * Basic medical terminology * Previous experience with FAA ... If applying for a remote or hybrid role, this includes remote work expectations related to ...
Flight and Ambulance Communications Center Specialist
Valley Center, CA · On-site +1
$22.39 - $34.06/hr
Strong verbal and written communication * Basic medical terminology * Previous experience with FAA ... If applying for a remote or hybrid role, this includes remote work expectations related to ...
This position will be primarily REMOTE with minimal travel. This role will provide hands-on ... Strong Excel, analytical, and written communication skills. * Strong attention to detail and ...
This position will be primarily REMOTE with minimal travel. This role will provide hands-on ... Strong Excel, analytical, and written communication skills. * Strong attention to detail and ...
Autism Diagnostic Clinician - Contract Remote
Irvine, CA · On-site +1
$58K - $76K/yr
Provide clear written evaluations and communicate findings to families and providers. * Prepare ... There are no hidden agendas or motives at Center for Social Dynamics. Each family's unique cultures ...
Autism Diagnostic Clinician - Contract Remote
Irvine, CA · On-site +1
$58K - $76K/yr
Provide clear written evaluations and communicate findings to families and providers. * Prepare ... There are no hidden agendas or motives at Center for Social Dynamics. Each family's unique cultures ...
We are seeking a Structural Engineer with experience in hyperscale and colocation data center ... Support business development, proposal writing, and conceptual structural design for new pursuits.
We are seeking a Structural Engineer with experience in hyperscale and colocation data center ... Support business development, proposal writing, and conceptual structural design for new pursuits.
Experience with remote assistance, remote support, technical support, command center operations or ... Excellent written and verbal communication skills, including experience preparing executive-level ...
Experience with remote assistance, remote support, technical support, command center operations or ... Excellent written and verbal communication skills, including experience preparing executive-level ...
Experience with remote assistance, remote support, technical support, command center operations or ... Excellent written and verbal communication skills, including experience preparing executive-level ...
Experience with remote assistance, remote support, technical support, command center operations or ... Excellent written and verbal communication skills, including experience preparing executive-level ...
Director, Network Engineering - Data Centers
Redwood City, CA · On-site +1
$190K - $230K/yr
Our mission is to deliver reliable and secure data center and power infrastructure to strengthen ... Excellent written and verbal communication skills. * Ability to travel as required. Preferred ...
Director, Network Engineering - Data Centers
Redwood City, CA · On-site +1
$190K - $230K/yr
Our mission is to deliver reliable and secure data center and power infrastructure to strengthen ... Excellent written and verbal communication skills. * Ability to travel as required. Preferred ...
Evening Care Coordinator (Remote)
Los Angeles, CA · On-site +1
$20.75 - $28/hr
This isn't a sales role or a customer service call center. It's an operations position for someone ... A strong written communicator who is professional over text and email * Comfortable learning and ...
Evening Care Coordinator (Remote)
Los Angeles, CA · On-site +1
$20.75 - $28/hr
This isn't a sales role or a customer service call center. It's an operations position for someone ... A strong written communicator who is professional over text and email * Comfortable learning and ...
We are currently looking for remote INDEPENDENT CONTRACTORS within close proximity to the following ... High level of accuracy in verbal & written communication. * Good problem-solving, negotiation, and ...
We are currently looking for remote INDEPENDENT CONTRACTORS within close proximity to the following ... High level of accuracy in verbal & written communication. * Good problem-solving, negotiation, and ...
Remote Writing Center information
What is a remote writing center?
What are the key skills and qualifications needed to thrive as a remote writing center consultant, and why are they important?
What is the difference between Remote Writing Center vs Remote Content Writer?
| Aspect | Remote Writing Center | Remote Content Writer |
|---|---|---|
| Required credentials | Writing or communication degrees, editing certifications | Writing, journalism, or marketing degrees |
| Work environment | Online platform, educational or academic setting | Digital marketing, blogs, websites |
| Employer usage | Educational institutions, tutoring services | Businesses, media companies, marketing agencies |
| Search intent | Assistance with academic writing, editing | Creating marketing content, articles |
The Remote Writing Center primarily focuses on providing academic and educational writing support, often in tutoring or editing roles. In contrast, Remote Content Writers produce marketing and web content for various industries. While both roles require strong writing skills and similar credentials, their work environments and employer types differ significantly.
How do remote writing center staff typically collaborate with students and other staff members in a virtual environment?

Full-time
Medical, Life, PTO
Posted 4 days ago
Smartsheet rating
8.6
Based on 7 frontline employees who took The Breakroom Quiz
68th of 242 rated software companies
Job description
We are seeking an experienced Technical Writer to plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation. You'll partner with the product team to deliver and maintain documentation that serves as the foundation for customer and internal enablement. As a Technical Writer, you own documentation quality and strategy across our product knowledge base-enabling both customers and internal teams to self-serve and reducing support and training burden. You'll drive improvement initiatives across our documentation, learning tracks, guides, and video content, while managing rapid product changes.
You will report to the Manager, CE Enablement Knowledge Experiences based in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.
You Will:
- Immerse yourself in Smartsheet's product line and gain an understanding of the technologies and features necessary for accurate documentation.
- Distill specification documents and internal technical specifications and use the information to create targeted, quality, customer-facing content. Deliverables include but aren't limited to:
- Technical articles for the Smartsheet Help website (how to, reference, FAQ, troubleshooting) and/or API documentation on the dev website
- Content for eLearning modules or videos
- Internal documentation
- Visual aids for Help content (screenshots, gifs, etc.)
- Produce customer-facing video content, including scripting, recording, and light editing in collaboration with stakeholders and subject matter experts
- Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work
- Use AI tools to accelerate content production, improve quality, and scale output-applying established team workflows and experimenting with new approaches as the tooling evolves
- Track and report on your own project assignments and schedule, working towards hard deadlines
- Contribute to templates, processes, and standards that support consistent, scalable content production
- Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes
- Work with the Web Team to suggest Help site improvements for both the end user and the writers who are publishing content
- Maintain the Smartsheet Help and Learning style guide
- Optimize content for discoverability via Search
- Work on improvement projects to implement content governance tools, improve processes, and document changes.
- Other job duties as assigned.
You Have:
- 3-5 years of experience writing or editing content for a variety of audiences on the web
- A BA in English, Technical Communication, or a related discipline (or equivalent experience)
- Basic understanding of and ability to use HTML formatting
- Strong Command of English language both oral and written (C1 and above)
- Experience developing templates and processes for ensuring consistent delivery
- Understanding of SEO and GEO best practices
- Experience using analytics tools (Google Analytics, for example) to make impactful content decisions
- A passion for technology and familiarity with the benefits and challenges of working on a SaaS product
- An ability to distill technical jargon and turn it into clear and professional language that is customer-focused
- Familiarity with video content production-scripting, screen recording, or light editing
- Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas
- Strong organizational skills and an ability to perform basic project management and prioritization tasks
- Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it to a CMS
- Experience using one or more content management systems (experience using Drupal 9 or newer is a plus)
- Demonstrated experience integrating AI tools into professional workflows, including building custom AI configurations (such as GPTs or Gems) and connecting LLMs to external platforms
- A point of view on where AI is taking technical writing, incuding familiarity with AI writing tools and an interest in expanding how AI is used in content workflows
- Smartsheet Product Certification preferred by not required
Perks & Benefits:
- Fully paid Health & Life insurance for full-time employees and family members
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc.
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development, including access to Udemy online courses
- Company Funded Perks, including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role-specific)
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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Pay
Benefits
Hours and flexibility
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About Smartsheet
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Bellevue, WA, US
Year founded
2005