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Remote Customer Support Representative Bilingual(Spanish)

BYOD: Use your device

Virginia Medicaid & CHIP Support

WFH Opportunity - New Jersey Residents or Virginia Only

Pay:

• $17.46/hour, English/Spanish Bilingual (language assessment required)

We are hiring Remote Senior Customer Service Representatives to support Virginia residents by assisting with Medicaid and Children's Health Insurance Program (CHIP) enrollment and eligibility.

As a Senior Customer Service Representative, you will:

• Support Virginia residents with Medicaid and CHIP enrollment and eligibility by answering complex benefit and managed care questions, resolving escalated concerns, and providing clear, accurate guidance. The role includes handling inbound and outbound calls, verifying eligibility documentation (income, identity, and supporting records), researching policies, and maintaining detailed case documentation while meeting quality and productivity standards. Overall, the focus is delivering accurate information and a high-quality customer experience in every interaction.

What We're Looking For

• High School Diploma or GED required.
• At least one year of customer service or related professional experience.
• Excellent communication and active listening skills.
• Strong problem solving and critical thinking abilities.
• Comfortable navigating multiple computer systems simultaneously.
• Ability to learn and apply complex policies and procedures.
• Bilingual English/Spanish candidates are encouraged to apply.

Work Schedule

• Monday through Friday, 8:00 AM to 7:00 PM Eastern
• Saturday, 9:00 AM to 12:00 PM Eastern
• Training is conducted remotely over 2 weeks.
• No time off is permitted during training.
• Cameras must remain on throughout both training and nesting.
• Training schedule details will be provided prior to your start date.

Remote Work Requirements

• Must reside in New Jersey.
• This is a Bring Your Own Device (BYOD) position.
• Reliable high speed internet connection is required.
• Dedicated, quiet workspace free from distractions.

Equipment (BYOD) - bring your own device:

• Desktop or laptop with Intel Core i5 or higher processor. NO Celeron/ NO Pentium/ NO Mac/Apple Processors allowed, they are not compatible with our system.
• Minimum 16GB RAM / 256GB hard drive
• Windows 10 or 11 (Mac, Chromebook, iPad, and tablets Not permitted)
• USB Gen 2 port for a wired headset
• RJ-45 ports for a wired internet connection
• Functional webcam (required for training)
• Headset with USB or audio jack connection

Internet Requirements

• Wired Ethernet connection only (no Wi-Fi, hotspots, or satellite)
• Minimum download speed: 100 Mbps
• Minimum upload speed: 15 Mbps

Action Steps: Screenshot and save the items below in ONE Email. You will then need to email them to me.

• Internet Speed Test: Go to Speed Test: https://speed.cloudflare.com, take a full screenshot (include map & IP address).
• Computer Processor Specs: Find your processor details by Going to ( Search > Setting>Systems>ABOUT ) and send a screenshot showing
• Storage, Device Specifications and Windows Specifications
• Headset Photo: Attach a picture of your headset showing its USB or headphone jack connection.
• UPDATED RESUME SHOWING CALL CENTER (NOT RETAIL OR RESTUARANT)
• Your next opportunity to make a real impact starts here.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.