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Remote Working Customer Service Jobs in Racine, WI

Next Stop Travels

Travel Customer Representative

Milwaukee, WI · On-site +1

$15.75 - $21.50/hr

We are committed to providing exceptional customer service and helping our clients discover the world in new and exciting ways. As a remote company, we value flexibility, creativity, and a passion ...

HMG Careers

Remote Sales and Service Advisor

Salem, WI · Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

HMG Careers

Sales and Service Agent Remote

Racine, WI · Remote

$69K/yr

Remote, work from home career. * Average first-year earnings of $69K commission + bonuses. * Life ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

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How much do remote working customer service jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote working customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Working Customer Service representative, and why are they important?

To thrive as a Remote Working Customer Service representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, online chat tools, and ticketing systems such as Zendesk or Salesforce is commonly required. Strong time management, self-motivation, and empathy are vital soft skills for delivering effective service and building customer trust remotely. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a virtual work environment.

How do remote working customer service representatives stay connected and collaborate effectively with their teams?

Remote customer service representatives typically use a variety of digital tools—such as messaging platforms, video conferencing, and shared dashboards—to maintain close communication with their colleagues and supervisors. Regular team meetings, virtual trainings, and chat channels help foster a sense of teamwork and provide opportunities for sharing best practices or troubleshooting issues. While working remotely requires strong self-motivation, most companies provide structured support and clear guidelines to ensure remote agents remain engaged and aligned with team goals.

What is a remote working customer service representative?

A remote working customer service representative is a professional who assists customers with inquiries, issues, or complaints while working from a location outside of a traditional office, typically from home. They use various communication tools such as phone, email, chat, or social media to interact with customers. This role requires strong communication skills, problem-solving abilities, and proficiency with digital tools. Remote customer service representatives often enjoy flexible schedules and the ability to work from anywhere with a reliable internet connection.

What is the difference between Remote Working Customer Service vs Remote Working Technical Support?

AspectRemote Working Customer ServiceRemote Working Technical Support
Required CredentialsCustomer service certifications, high school diploma or equivalentTechnical certifications, relevant technical degrees or certifications
Work EnvironmentCustomer service centers, call centers, or home officesTechnical support centers, IT departments, or home offices
Employer & Industry UsageRetail, telecom, banking, hospitalityIT, software, hardware, telecommunications
Common Search & Comparison IntentUnderstanding roles, skills, and job requirementsTechnical skills, troubleshooting, and product knowledge

Remote Working Customer Service and Remote Working Technical Support share similarities in work environment and employer usage but differ mainly in required skills and certifications. Customer service roles focus on communication and problem-solving for general inquiries, while technical support requires technical expertise and troubleshooting skills. Both roles are vital in their industries and often sought by remote job seekers.

What are popular job titles related to Remote Working Customer Service jobs in Racine, WI? For Remote Working Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Remote Working Customer Service jobs in Racine, WI look for? The top searched job categories for Remote Working Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Remote Working Customer Service jobs? Cities near Racine, WI with the most Remote Working Customer Service job openings:
Remote Working Customer Service jobs near you
Registered Client Care Srvcs Rep (S6/63) - IMS - Remote

Registered Client Care Srvcs Rep (S6/63) - IMS - Remote

Northwestern Mutual Life Insurance Company

Franklin, WI • On-site, Remote

$32.66/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Northwestern Mutual rating

8.0

Company rating: 8.0 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

146th of 259 rated insurance

Job description

**Open to remote...If local to the Franklin/Milwaukee area, it will be hybrid onsite at our Franklin office...3 days onsite***
Series 6 or 7 AND Series 63 License - REQUIRED
Department: Income & Maturity Services (IMS)
About the Job: The Income and Maturity Services Department (IMS) is a vital part of our organization, delivering seamless support for converting accumulated funds into guaranteed income streams. We partner closely with financial representatives, client service specialists, and internal teams to ensure smooth transitions from accumulation to payout phases.
What You'll do:
In this role, you'll support our field teams and clients with income disbursement and policy maturity needs. You'll process income conversion transactions, manage maturity options (e.g., lump-sum or annuitized payouts), and address customer inquiries related to income and maturity services. You'll thrive in a collaborative, metrics-driven call center environment that prizes ownership, clarity, and continuous improvement.
What You'll Do
  • Deliver remarkable service: Answer questions, present servicing options, and help clients navigate their products and services in a call center environment.
  • Resolve inquiries and transactions: Handle basic and intermediate (semi-complex) calls and transactions from financial representatives and clients in registered areas while building proficiency in more complex work.
  • Research and problem-solve: Investigate root causes and evaluate solutions-occasionally deviating from standard procedures when appropriate-to resolve complex issues efficiently.
  • Own the experience: Take ownership of calls, anticipate future issues, and proactively prevent repeat contacts or unnecessary transfers.
  • De-escalate effectively: Guide clients through complex or unique inquiries while protecting the client experience.
  • Advocate for the field: Serve as a trusted partner to financial representatives, aligning on client needs and outcomes.
  • Champion digital & self-service: Promote website and self-service capabilities; understand the risks and downstream impacts of each transaction on the client or policy.
  • Connect systems to outcomes: Understand how systems and processes connect to produce accurate, timely results.
  • Drive change: Embrace continuous improvement and help create processes and provisions that accommodate evolving business needs.
  • Build loyalty: Foster professional relationships that enhance brand loyalty and trust.
  • Protect confidentiality: Handle phone and transactional work with strict privacy and confidentiality standards.
  • Adapt to demand: Shift priorities fluidly to meet business and customer needs.
  • Ensure good order at maturity: Review income plan election forms for "good order," resolve NIGO items with field partners, and maintain case tracking for maturing annuity contracts.
  • Support suitability & compliance: For fixed, variable, blended, or portfolio income plans, confirm required suitability forms are completed by licensed/trained financial representatives.

What You'll Bring to the Role:
  • Associate's degree in business or related field, or equivalent combination of education and experience.
  • Minimum 2 years of customer service experience with proven client-service skills.
  • Strong organization skills and the ability to prioritize.
  • A continuous learning mindset and curiosity for improvement.
  • Demonstrated problem-solving skills and the ability to provide clear options.
  • Proficiency with modern software tools and solid keyboarding skills.
  • FINRA Licensing: Series 6 and Series 6

Skills You have:
Change Adaptability (NM) - Intermediate
Adapts readily to continual change; stays open to new methods and ways of working, and adjusts behavior to suit the situation and evolving business needs.
Financial Services Industry Acumen (NM) - Intermediate
Understands key concepts, regulations, products, and trends in financial services; applies this knowledge to support informed, compliant, and client-centric decisions.
Adaptive Communication (NM) - Intermediate
Conveys complex information clearly to targeted audiences; bridges communication between technical and non-technical stakeholders with tailored messaging.
Customer Service Mindset (NM) - Intermediate
Anticipates customer needs and uses insights to solve problems and drive outcomes; leverages trends to help customers make informed decisions and ensure satisfaction.
Analytical Thinking (NM) - Intermediate
Organizes and compares data to identify core issues; applies business acumen and problem-solving skills to think critically and improve processes.
#LI-Remote
This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 63 - FINRA, Series 6 - FINRA, SIE - FINRA
Compensation Range:
Pay Range - Start:
$21.77
Pay Range - End:
$32.66
Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

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About Northwestern Mutual

Sourced by ZipRecruiter

Northwestern Mutual has been helping families and businesses achieve financial security for over 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation, and distribution. With more than $290 billion in assets, $30 billion in revenues and more than $1.9 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.6 million clients. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and improving the engagement of those who bring their outstanding perspectives, ideas, and beliefs.

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Milwaukee, WI, US

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