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Remote Work From Home Telecom Customer Service Representative Jobs in Virginia

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... your hard work. * 100% Remote: Experience the convenience of working from anywhere, with no ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... your hard work. * 100% Remote: Experience the convenience of working from anywhere, with no ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... your hard work. * 100% Remote: Experience the convenience of working from anywhere, with no ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

... notch service and showcasing your deep knowledge of our products.What We're Looking For ... your hard work. * 100% Remote: Experience the convenience of working from anywhere, with no ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Blairs, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Selma, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Narrows, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Work From Home Sales Specialist

Onley, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsTelecom Customer Service Representative JobsRemote Work From Home Telecom Customer Service Representative JobsRemote Work From Home Telecom Customer Service Representative Jobs in Virginia

Remote Work From Home Telecom Customer Service Representative information

What is the difference between Remote Work From Home Telecom Customer Service Representative vs Remote Work From Home Technical Support Specialist?

AspectRemote Work From Home Telecom Customer Service RepresentativeRemote Work From Home Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; some roles may require specific technical training
Work EnvironmentHome office, customer interaction via phone or chatHome office, technical troubleshooting via remote tools
Employer & Industry UsageTelecom companies, customer service centersTelecom providers, tech support firms
Search & Comparison IntentCustomer service roles, entry-level telecom supportTechnical troubleshooting, advanced support roles

The main difference is that the Telecom Customer Service Representative focuses on assisting customers with billing, account issues, and general inquiries, while the Technical Support Specialist handles technical troubleshooting and resolving technical problems. Both roles often require strong communication skills and work from home, but technical support roles typically demand more technical knowledge or certifications.

What are popular job titles related to Remote Work From Home Telecom Customer Service Representative jobs in Virginia?

For Remote Work From Home Telecom Customer Service Representative jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Work From Home Telecom Customer Service Representative jobs in Virginia look for?

The top searched job categories for Remote Work From Home Telecom Customer Service Representative jobs in Virginia are:

What cities in Virginia are hiring for Remote Work From Home Telecom Customer Service Representative jobs?

Cities in Virginia with the most Remote Work From Home Telecom Customer Service Representative job openings:

Remote Work From Home Telecom Customer Service Representative jobs near you
Infographic showing various Remote Work From Home Telecom Customer Service Representative job openings in Virginia as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% Remote job distribution.

Remote Customer Service Representative

MCI Military Recruitment

Norfolk, VA • Remote

$14/hr

Full-time

Re-posted 17 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling 

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers