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Patient Financial Services Representative

Gastro Care Partners
Remote | Full-Time | Monday–Friday

Gastro Care Partners is seeking a Patient Financial Services Representative to join our team in a fully remote, full-time role. This position serves as a key point of contact for patients and insurance companies and is ideal for someone who is comfortable working in a high-volume, phone-based environment, as the role involves being on the phone the majority of the day.

The Patient Financial Services Representative is responsible for delivering excellent customer service by answering patient and payer inquiries, resolving billing and account-related issues, processing payments, and supporting a positive financial experience for our patients. This role requires strong communication skills, attention to detail, and the ability to navigate patient billing and insurance questions with professionalism and empathy.

Schedule

• Full-time
• Monday through Friday
• No nights or weekends
• Paid holidays

Compensation & Benefits

In addition to a rewarding career, we offer a comprehensive benefits package, including:

• Competitive market pay: $18.00–$22.00 per hour, depending on experience
• Health, dental, and vision insurance
• Generous 401(k) match up to 5%
• Paid time off and paid holidays
• Retirement plan options
• And more

Key Responsibilities

• Answer incoming phone calls, emails, and messages in a courteous, professional, and timely manner
• Serve as the first point of contact for patient and insurance-related financial inquiries
• Assist patients with questions related to billing statements, balances, payment options, and account concerns
• Process payments and establish payment plans in accordance with company guidelines
• Explain billing statements, charges, and insurance-related balances clearly and accurately
• Review and update patient insurance information in the appropriate systems
• Identify and help resolve insurance claim issues in collaboration with the billing team
• Document all interactions, account updates, and follow-up actions in the appropriate electronic systems
• Resolve patient concerns or escalate more complex issues to the appropriate department as needed
• Maintain confidentiality and ensure compliance with HIPAA and all applicable healthcare regulations
• Support special projects and additional departmental tasks as assigned

Why Join Gastro Care Partners?

At Gastro Care Partners, we are committed to delivering exceptional care and service to our patients while supporting our employees with the tools, training, and flexibility they need to succeed. This is an excellent opportunity for someone seeking a remote healthcare role with a predictable weekday schedule, no nights or weekends, paid holidays, and the opportunity to make a direct impact on the patient financial experience.

Qualifications

• High school diploma or GED required
• Prior experience in patient financial services, medical billing, revenue cycle, healthcare customer service, a medical office, call center, or a related healthcare setting preferred
• Strong knowledge of insurance terminology, billing procedures, insurance verification, claims, patient balances, and payment collection processes preferred
• Knowledge of medical terminology and HIPAA regulations preferred
• Comfortable working in a phone-intensive environment, with the majority of the workday spent assisting patients and insurance companies by phone
• Excellent verbal and written communication skills, with the ability to explain billing and payment information clearly and professionally
• Strong customer service, interpersonal, and problem-solving skills
• Proficiency in EMR/EHR systems and Microsoft Office Suite
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
• Detail-oriented and dependable, with strong documentation and follow-up skills
• Commitment to professionalism, confidentiality, and patient-centered service

Peak Gastroenterology is an equal opportunity employer and does not discriminate in employment on account of race, color, religion, sex, gender, pregnancy, national origin, age, marital or familial status, sexual orientation, gender identity, disability, medical condition, veteran status, genetic information, ancestry, or any other basis protected under federal, state, or local law.