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Job Title: Multimedia Content Designer Location: Vienna, VA Type: Contract Work Model: Remote – offsite

Responsibilities • Design, write, edit, test, and improve content that makes our products easier to use and helps our members achieve their goals across their respective journeys. This includes product flows, interface language, emails, push notifications, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across the organization's products and experiences. • Develop and manage an effective content strategy throughout the product development process and influence strategic decisions across and within products to improve overall experience and ensure messaging consistency and performance that accounts for multiple specific member and business contexts. • Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points. • Utilize storytelling and narrative skills to improve user experience in alignment with the organization's brand tone and voice. • Create and manage content guidelines, principles, and best practices for things like voice and tone, headers, CTA buttons, formatting, and emojis. • Identify opportunities to define and establish conventions for messaging. • Inventory and audit existing content to identify gaps and opportunities to improve the customer experience and business performance. • Collaborate and build strong relationships with key partners across disciplines like product, design, research, customer experience, legal, engineering, marketing comms, and product marketing. • Advocate for content best practices within the UX Design team. • Research and analyze moderately complex messaging problems, identify opportunities to solve problems utilizing copy. • Originate new concepts, strategies or innovative approaches to user experience messaging that have significant impact. • Work on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines.

Requirements • Bachelor's degree in English, Communications, Journalism or the equivalent combination of education, training, and experience • 5+ years of UX Content Design, UX writing, or Content Strategy experience • Advanced skill in project management to include establishing and leading project teams; managing timelines, deadlines, and resources; ensuring successful project implementation • Ability to lead, guide and mentor others • Ability to articulate design concepts to a broad audience, including non-designers • Advanced communication skills both verbal and visual • Advanced detail and organizational skills • Ability to apply analytical, creative, visual, and critical thinking • Advanced knowledge of effective writing and editing • Experience of user centered design processes and best practices • Working knowledge of modern development standards, techniques and methodologies (e.g., HTML, XHTML, AJAX, JavaScript, CSS, etc.) • Working knowledge of web, mobile and application design • Working knowledge of best practices for web and mobile-based content, tools, and forms • Desired - Masters degree in English, Communications, Journalism, or the equivalent combination of education, training, and experience • Desired - Knowledge of financial services industry and products • Desired - Human Factors Institute Certified Analyst

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI- Ref: #851-Rockville-S1