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Remote Wayfair Jobs in Dedham, MA (NOW HIRING)

Getaway

Customer Representative

Boston, MA · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

New

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and ...

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

Ability to work a hybrid schedule (4 days onsite, 1 day remote) System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce ...

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All JobsWayfair JobsRemote Wayfair JobsRemote Wayfair Jobs in Dedham, MA

Remote Wayfair information

See Dedham, MA salary details

$15

$28

$38

How much do remote wayfair jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote wayfair in Dedham, MA is $28.43, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $34.09 per hour, depending on experience, location, and employer.

What does a remote Wayfair employee do?

A Remote Wayfair employee works for Wayfair, an e-commerce company specializing in home goods, from a location outside of a traditional office setting. These roles can include customer service, sales, technical support, software engineering, and other positions that can be performed online. Remote employees use digital communication tools to collaborate with teams and serve customers. Working remotely at Wayfair offers flexibility and allows employees to balance work and personal life more effectively. Training, support, and resources are provided to ensure remote employees can succeed in their roles.

What skills and qualifications are needed to thrive as a remote Wayfair employee?

To thrive as a Remote Customer Service Representative at Wayfair, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer service software, CRM systems, and basic computer proficiency are essential for handling inquiries and transactions efficiently. Empathy, patience, and adaptability set top performers apart in resolving customer issues and building rapport. These skills ensure excellent customer experiences, support company reputation, and promote customer loyalty in a virtual environment.

How does working remotely at Wayfair impact team collaboration and communication?

At Wayfair, remote employees typically use a suite of digital collaboration tools such as Slack, Zoom, and project management platforms to stay connected with their teams. Regular virtual meetings, daily stand-ups, and shared documentation help ensure that team members remain aligned on goals and projects. While working remotely can present challenges such as managing time zone differences and building relationships, Wayfair actively fosters a collaborative culture through virtual team-building activities and clear communication protocols. This structure helps remote employees feel engaged and supported while contributing to cross-functional projects.

What is the difference between Remote Wayfair vs Remote Customer Service Representative?

AspectRemote WayfairRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; experience in retail or e-commerceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentHome-based, flexible hours, e-commerce platformHome-based, flexible hours, customer support setting
Employer & IndustryWayfair, online retail industryVarious companies, retail and service industries
Common Search & ComparisonYesYes

Remote Wayfair roles focus on supporting online retail operations, often involving product inquiries and order management. Remote Customer Service Representatives handle customer inquiries across various industries. While both roles are home-based and require similar credentials, Remote Wayfair positions are specific to the e-commerce platform, making them distinct in industry focus and job functions.

What are popular job titles related to Remote Wayfair jobs in Dedham, MA?

For Remote Wayfair jobs in Dedham, MA, the most frequently searched job titles are:

What job categories do people searching Remote Wayfair jobs in Dedham, MA look for?

The top searched job categories for Remote Wayfair jobs in Dedham, MA are:

What cities near Dedham, MA are hiring for Remote Wayfair jobs?

Cities near Dedham, MA with the most Remote Wayfair job openings:

Remote Wayfair jobs near you
Infographic showing various Remote Wayfair job openings in Dedham, MA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $59,128 per year, or $28.4 per hour.

Manager of Software Platform Operations, SaaS and Oracle - Work From Home

Next Step Systems

Boston, MA • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Manager of Software Platform Operations, SaaS and Oracle - Work From Home
We are looking for a Manager of Software Platform Operations. This role has strategic responsibility for the successful creation, communication, monitoring, and improvement of the technology operations process. This is a hands-on management position reporting to the Vice President of Information Technology. This position is 100% Remote.
Responsibilities:
- Manage 24x7 operations team including US based employees and offshore contractors.
- Responsible for the deployment and availability of the customer platform.
- Evaluate and establish key metrics to identify platform health.
- Daily, weekly, and monthly reporting on key metrics.
- Identify areas of opportunity to increase availability and performance of the platform.
- Develop real-time dashboards to instrument platform health.
- Lead a continuous improvement initiative to make teams more effective according to our KPIs.
- Share results and propose actions based on these initiatives.
- Serve as change management agent and lead.
- Partner with technical leadership and other key stakeholders on resource utilization and quality tracking, including reporting, KPIs and continuous utilization improvement.
- Establish consistent KPIs, rollout across verticals, manage performance to assure we consistently achieve KPIs.
- Drive a culture of standardization, automation, innovation, and collaboration.
Qualifications:
- 3+ years leadership experience in an operations management role.
- 3+ years of experience in a SaaS environment.
- Previously worked in an Oracle database environment.
- Linux administration experience is required.
- Experience with various monitoring tools covering infrastructure, database performance APM, and RUM.
- Proven stakeholder management, negotiation and relationship building experience.
- Excellent leadership and communication skills.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Boston MA Jobs, Manager of Software Platform Operations, Operations Management, SaaS, Software As A Service, Oracle, Linux Administration, Monitoring Tools, Remote, Work From Home, Massachusetts Recruiters, IT Jobs, Massachusetts Recruiting
Looking to hire for similar positions in Boston, MA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Managers of Software Platform Operations for jobs Boston, Massachusetts and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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