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Remote Water Heater Installer Jobs (NOW HIRING)

Navien, Inc.

National Commercial Field Specialist

Northeast or North Central Region Sales and Training Remote Full-time What We Are Looking For The ... water heater/boiler industry * Delivers and facilitates structured training and development ...

Advastar, Inc

Installation Technician

Chillicothe, OH · Remote

$30 - $40/hr

This role involves the installation of specialized equipment for industrial water treatment ... Fully remote with home-based operations. * Seeking candidates in the Chillicothe, OH area ...

Advastar, Inc

Installation Technician

Walla Walla, WA · Remote

$30 - $40/hr

This role involves the installation of specialized equipment for industrial water treatment ... Fully remote with home-based operations. * Seeking candidates in the Walla Walla, WA area ...

Advastar, Inc

Installation Technician

Jacksonville, FL · Remote

$30 - $40/hr

This role involves the installation of specialized equipment for industrial water treatment ... Fully remote with home-based operations. * Seeking candidates in the Jacksonville, FL area ...

Advastar, Inc

Installation Technician

Chillicothe, OH · Remote

$30 - $40/hr

This role involves the installation of specialized equipment for industrial water treatment ... Fully remote with home-based operations. * Seeking candidates in the Chillicothe, OH area ...

Advastar, Inc

Installation Technician

Chattanooga, TN · Remote

$30 - $40/hr

This role involves the installation of specialized equipment for industrial water treatment ... Fully remote with home-based operations. * Seeking candidates in the Benton, TN area ...

Advastar, Inc

Installation Technician

Chattanooga, TN · Remote

$30 - $40/hr

This role involves the installation of specialized equipment for industrial water treatment ... Fully remote with home-based operations. * Seeking candidates in the Benton, TN area ...

Advastar, Inc

Installation Technician

Walla Walla, WA · Remote

$30 - $40/hr

This role involves the installation of specialized equipment for industrial water treatment ... Fully remote with home-based operations. * Seeking candidates in the Walla Walla, WA area ...

Advastar, Inc

Installation Technician

Jacksonville, FL · Remote

$30 - $40/hr

This role involves the installation of specialized equipment for industrial water treatment ... Fully remote with home-based operations. * Seeking candidates in the Jacksonville, FL area ...

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Remote Water Heater Installer information

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$15

$27

$41

How much do remote water heater installer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote water heater installer in the United States is $27.63, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $32.45 per hour, depending on experience, location, and employer.

What does a remote water heater installer do?

A remote water heater installer provides guidance and support for installing water heaters without being physically present at the job site. They may assist customers or on-site technicians through video calls, phone, or chat, offering step-by-step instructions, troubleshooting, and code compliance advice. Their expertise helps ensure safe and proper installation, often working with a variety of water heater types and brands. Remote installers may also help diagnose issues, recommend solutions, and verify successful installation through remote inspection tools or video verification.

What skills and qualifications are needed to thrive as a remote water heater installer?

To thrive as a Remote Water Heater Installer, you need a solid background in plumbing, HVAC systems, and appliance installation, typically supported by relevant certifications or licenses. Familiarity with installation manuals, diagnostic apps, and remote communication tools is crucial for guiding clients or on-site technicians. Strong problem-solving abilities, patience, and clear verbal communication help you effectively troubleshoot and support customers remotely. These skills ensure precise installations, minimize errors, and provide high-quality customer service even from a distance.

How do remote water heater installers typically collaborate with local teams or clients during an installation project?

Remote Water Heater Installers often work closely with on-site technicians, local contractors, or clients through video calls, digital instructions, and remote troubleshooting tools. Clear communication and detailed documentation are key to ensuring that installations meet safety and efficiency standards, even when the installer is not physically present. Installers may guide clients or local teams step-by-step, answer questions in real-time, and verify completed work through photos or live video. This collaborative approach helps maintain high-quality service and ensures that any challenges can be quickly addressed.

What is the difference between Remote Water Heater Installer vs Plumbing Technician?

AspectRemote Water Heater InstallerPlumbing Technician
CertificationsHVAC or appliance installation certificationsState plumbing license, certifications
Work EnvironmentRemote or on-site at customer locations, often in homes or businessesOn-site at residential or commercial plumbing systems
Industry UsageSpecializes in water heater installation, often remotely or with minimal on-site plumbing workHandles a broad range of plumbing repairs and installations

While both roles involve water systems, Remote Water Heater Installers focus specifically on installing water heaters, often with remote or specialized tools, whereas Plumbing Technicians handle a wider range of plumbing services. The choice depends on whether you prefer specialized appliance installation or broader plumbing work.

More about Remote Water Heater Installer jobs

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What are the most commonly searched types of Water Heater Installer jobs?

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For Remote Water Heater Installer jobs, the most frequently searched job titles are:

Remote Water Heater Installer jobs near you
Infographic showing various Remote Water Heater Installer job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $57,465 per year, or $27.6 per hour.

Water Heater Product Specialist - Level II

Remote

Navien, Inc.
Manufacturing • 201 - 500 employees
Learn more about Navien, Inc.external

$21 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

Water Heater Product Specialist - Level II
Residential Water Heaters
REMOTE
Full-time
WHAT WE ARE LOOKING FOR
The ideal candidate for this position is familiar with Navien and/or the tankless industry. They have strong customer service skills, and the ability to troubleshoot over the phone. They must also be able to work well in a team environment. Essential attributes include excellent communication and interpersonal skills and the ability to multitask and remain focused in high-pressure situations. In addition, must be highly self-motivated, have a positive attitude, be resourceful, and enthusiastic about customer service.
Responsibilities:
  • Provide technical support to sales representatives, installers, contractors, distributors, engineers and architects for purposes of educating and promoting company’s products.
  • Troubleshoot water heater products and issues via the phone, being able to clearly detect problems and pinpoint accurate solutions to get the unit running properly.
  • At the technical level, possess the ability to identify, research, and resolve contractor/end user installation and product use issues.
  • Ability to clearly identify business vs. technical problems and either resolve or escalate appropriately.
  • Enter product warranty information into the system and enter comprehensive notes into our system on every unit discussed.
  • Follow-up with customer issues in a timely manner.
  • Assist fellow technicians with high priority technical questions.
  • Answer emails from company website in regard to product information and troubleshooting.
  • May be asked or assigned to assist non-English speakers, speakers of other languages, or be part of a Spanish call queue.
  • Complete any miscellaneous tasks/projects assigned by your supervisor.
Requirements:
  • 1+ year of customer service, phone support and/or related experience plus a minimum of 2 years of technical troubleshooting experience
  • High School Diploma or equivalent.
  • Ability to articulate product information concisely to all levels of customers: end-user, contractor, distributor, engineers and architects.
  • Strong customer service skills and team player
  • Occasional job site visits for troubleshooting.
  • Familiar with Microsoft Office applications, particularly Microsoft Outlook.
  • Availability to work any of the 7 days a week (including Holidays) and be flexible to work additional overtime when deemed necessary by Supervisor.
Preferred Qualifications:
  • Experience with HVAC hands-on field work.
  • Completion of HVAC training/certificate program, or related field
  • Experience in a call-center environment.
  • Knowledge of Navien products or the tankless industry.
  • A drive to help others and those that enjoy the troubleshooting puzzle.
  • Bilingual skills a plus; Spanish, French, Mandarin or Korean
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.
Pay Scale: $21.00 - $23.00/hr. DOE plus Annual Bonus Opportunity!
Benefits
  • PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
  • Employee-only premium covered at 100%
  • Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
  • Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
  • 11.5 Paid Holidays per calendar year
  • Paid Community Involvement Volunteer Day
  • 401K Plan, 100% match on employee’s contribution, up to 5%
  • Employee discounts on Navien products
  • Discount Tickets – hotels, amusement parks, sports events…
About Navien, Inc.
Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.
Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.
Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.
Navien, Inc. is an Equal Opportunity Employer
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