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Remote Walmart Resolution Specialist Jobs in Riverside, CA

Orion Lending

Be Seen First

Mortgage Broker Support Specialist (remote)

Orange, CA · Remote

$24 - $26/hr

Serve as the first line of escalation for issue resolution within Orion Lending's systems ... STAR SUPPORT SPECIALIST POSITION OVERVIEW January 2026 STAR Support Specialist | 2 of 1 * ...

JenaValve

Specialist, Clinical Compliance

Irvine, CA · On-site +1

$80K - $90K/yr

Remote - Home Office Summary: Reporting to the Senior Manager, Clinical Compliance, the Specialist ... resolution. * Coordinate the annual SOP and procedure review cycle across Clinical Affairs sub ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

... timely resolution and exceptional service for Wayvia products and services. This role involves ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

HUB

ARC Service Specialist

Riverside, CA · On-site +1

$22 - $28/hr

Determine assistance needed and follow the path to resolution. Follow up to make sure end-result is ... Work well with a remote team. Other: Must have a quiet, dedicated, and efficient home workspace.

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site +1

$70K - $85K/yr

Remote work may be considered for exceptional cases. RESPONSIBILITIES * Field customer calls and ... resolution capabilities. * Highly organized and self-motivated, with the ability to prioritize ...

W3Global Inc.

Workers Compensation Attorney

Orange, CA · On-site +1

$90K - $130K/yr

... move towards resolution. Our ideal candidate: * 1-2 years of experience handling workers ... Lien/creditor experience is a plus, but we have a lien specialist who handles all liens Skills and ...

All JobsWalmart Resolution Specialist JobsRemote Walmart Resolution Specialist JobsRemote Walmart Resolution Specialist Jobs in Riverside, CA

Remote Walmart Resolution Specialist information

See Riverside, CA salary details

$14

$29

$58

How much do remote walmart resolution specialist jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote walmart resolution specialist in Riverside, CA is $29.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $37.60 per hour, depending on experience, location, and employer.

What is the difference between Remote Walmart Resolution Specialist vs Remote Customer Service Representative?

AspectRemote Walmart Resolution SpecialistRemote Customer Service Representative
Primary RoleResolve Walmart customer issues, refunds, and order discrepanciesAssist customers with inquiries, product info, and general support
Required SkillsProblem-solving, conflict resolution, knowledge of Walmart policiesCommunication, patience, product knowledge
Work EnvironmentRemote, Walmart-specific systemsRemote, various industries
CertificationsCustomer service experience, familiarity with retail policiesCustomer service experience often preferred

The Remote Walmart Resolution Specialist focuses on resolving specific issues related to Walmart orders and refunds, requiring knowledge of Walmart policies. In contrast, a Remote Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles are remote and require strong communication skills, but the Resolution Specialist is more specialized in retail problem-solving within Walmart's environment.

How does a Remote Walmart Resolution Specialist typically collaborate with other departments to resolve customer issues?

As a Remote Walmart Resolution Specialist, you will frequently work cross-functionally with teams such as Customer Service, Logistics, and Store Operations to address and resolve customer concerns. Effective communication via digital channels and clear documentation are key, as you may need to coordinate solutions, escalate complex cases, and ensure timely follow-up. Building strong working relationships with these departments helps streamline resolutions and improves overall customer satisfaction. You'll also regularly participate in team meetings to share insights and stay updated on best practices.

What are Remote Walmart Resolution Specialists?

Remote Walmart Resolution Specialists are employees who work from home to handle and resolve customer concerns, complaints, or issues related to Walmart's products or services. They communicate with customers via phone, email, or chat, aiming to provide effective solutions and ensure customer satisfaction. Their duties often include investigating problems, processing returns or refunds, and collaborating with other Walmart departments to resolve complex cases. This role requires strong communication skills, problem-solving abilities, and familiarity with Walmart's policies and procedures. Working remotely allows specialists to perform these tasks outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Walmart Resolution Specialist, and why are they important?

To thrive as a Remote Walmart Resolution Specialist, you need strong problem-solving abilities, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, case management systems, and Walmart’s internal support tools is typically required. Excellent communication, patience, and conflict resolution skills help you address customer concerns and foster positive interactions. These skills ensure efficient issue resolution, high customer satisfaction, and alignment with Walmart’s service standards in a remote environment.
What are popular job titles related to Remote Walmart Resolution Specialist jobs in Riverside, CA? For Remote Walmart Resolution Specialist jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Remote Walmart Resolution Specialist jobs in Riverside, CA look for? The top searched job categories for Remote Walmart Resolution Specialist jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Walmart Resolution Specialist jobs? Cities near Riverside, CA with the most Remote Walmart Resolution Specialist job openings:
Remote Walmart Resolution Specialist jobs near you
Infographic showing various Remote Walmart Resolution Specialist job openings in Riverside, CA as of July 2026, with employment types broken down into 6% As Needed, 75% Full Time, 13% Part Time, and 6% Temporary. Highlights an 6% In-person, and 94% Remote job distribution, with an average salary of $62,321 per year, or $30 per hour.

Customer Support Specialist

Argus Medical Management, LLC

Anaheim, CA • Remote

$24 - $26/hr

Full-time

Posted 22 days ago

Job description

To be considered for this position please click (or copy and paste) the following link: DrKumo Careers

About DrKumo

DrKumo is a leader in secure, intelligent digital health solutions for Chronic Care. We are a digital health technology company recently awarded, alongside three other vendors, a $1.032 billion contract with the U.S. Department of Veterans Affairs for Remote Patient Monitoring Home Telehealth (RPM-HT).

Our platform integrates real-time digital health technologies, AI/ML, and disease management protocols to empower patients and support healthcare providers. DrKumo holds URAC Full Accreditation in Telehealth Support Services and complies with military-grade security standards, including FIPS 140-3 and NIST requirements.

The Role

We are seeking a remote, bilingual (English/Spanish) Customer Support Specialist to serve as the first point of contact for technical support and enrollment assistance for end-users, including U.S. Veterans.

This role supports users across their full lifecycle, from pre-boarding and onboarding through daily device use, ensuring connected medical devices and software platforms remain functional, secure, and easy to use. The position requires participation in a rotating schedule aligned to Eastern Time (ET) to meet contractual coverage requirements.

Required Coverage Windows (Eastern Time)

  • Monday – Friday: 7:00 AM – 9:00 PM
  • Saturday, Sunday & Federal Holidays: 2:00 PM – 6:00 PM
  • Must be willing to work rotating shifts, weekends, and federal holidays aligned to ET coverage

Essential Job Functions

Customer Support & First Touch Resolution

  • Staff the remote Customer Call Center to ensure appropriate coverage while consistently applying and improving First Touch Resolution (FTR) practices
  • Provide front-line troubleshooting support for DrKumo's ecosystem, including connected medical devices, cellular connectivity, and software platforms
  • Diagnose and resolve device connectivity issues, pairing errors, and software navigation problems
  • Guide users through proper device setup and usage to ensure accurate data transmission

Help Desk Operations & Documentation

  • Record, track, and document all support interactions accurately in the ticketing system, including bilingual support notes
  • Keep users informed of the status of unresolved issues through timely updates and follow-ups
  • Escalate unresolved technical or clinical issues to Engineering or Care Management teams in accordance with defined escalation protocols
  • Conduct inbound and outbound calls, including welcome calls for newly enrolled users

Onboarding, Training & Knowledge Management

  • Perform remote virtual walkthroughs to support pre-boarding and onboarding
  • Assist clinical staff with provider portal navigation and end-users with in-home device setup
  • Translate complex technical processes into clear, step-by-step instructions for non-technical users
  • Maintain and improve technical knowledge of DrKumo hardware and software solutions over time

Collaboration, Compliance & Quality

  • Develop and maintain strong working relationships with Patient Services, Engineering, Development, and other internal teams
  • Work in accordance with Quality System requirements and all Corporate and Departmental policies and procedures
  • Demonstrate knowledge of applicable laws, regulations, and policies, including patient privacy and data security protections
  • Adhere to rotating schedules to ensure coverage during required contract hours

Qualifications

  • 5+ years of call center experience supporting telehealth and remote patient populations, preferred.
  • Bilingual proficiency in English and Spanish (verbal and written)
  • Experience supporting SaaS platforms and connected hardware devices
  • Prior inbound and outbound technical support experience
  • Strong technical documentation and written communication skills
  • Comfortable conducting remote walkthroughs and user training sessions
  • Experience in healthcare, telehealth, or other regulated environments
  • Familiarity with call center operations, ticketing systems, and escalation workflows

Job Type: Full-time, Direct Hire

Pay: $24-26 per hour

Hours: Mon-Fri with rotating weekends and holidays, 40 hours per week

DrKumo is an Equal Opportunity Employer.

To be considered for this position please click (or copy and paste) the following link: DrKumo Careers

Apply