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Remote Walmart Resolution Specialist Jobs in Bothell, WA

Ogletree Deakins

Sr. Conflicts Specialist

Seattle, WA · Remote

... resolution, with comfort in performing research and analyzing results to make the decision of ... LM1 #LI-Remote Skills and Educational Requirements: -Demonstrate sound judgment in managing ...

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Remote Walmart Resolution Specialist information

See Bothell, WA salary details

$15

$32

$62

How much do remote walmart resolution specialist jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for remote walmart resolution specialist in Bothell, WA is $32.10, according to ZipRecruiter salary data. Most workers in this role earn between $21.25 and $40.29 per hour, depending on experience, location, and employer.

What is the difference between Remote Walmart Resolution Specialist vs Remote Customer Service Representative?

AspectRemote Walmart Resolution SpecialistRemote Customer Service Representative
Primary RoleResolve Walmart customer issues, refunds, and order discrepanciesAssist customers with inquiries, product info, and general support
Required SkillsProblem-solving, conflict resolution, knowledge of Walmart policiesCommunication, patience, product knowledge
Work EnvironmentRemote, Walmart-specific systemsRemote, various industries
CertificationsCustomer service experience, familiarity with retail policiesCustomer service experience often preferred

The Remote Walmart Resolution Specialist focuses on resolving specific issues related to Walmart orders and refunds, requiring knowledge of Walmart policies. In contrast, a Remote Customer Service Representative handles a broader range of customer inquiries across multiple industries. Both roles are remote and require strong communication skills, but the Resolution Specialist is more specialized in retail problem-solving within Walmart's environment.

How does a Remote Walmart Resolution Specialist typically collaborate with other departments to resolve customer issues?

As a Remote Walmart Resolution Specialist, you will frequently work cross-functionally with teams such as Customer Service, Logistics, and Store Operations to address and resolve customer concerns. Effective communication via digital channels and clear documentation are key, as you may need to coordinate solutions, escalate complex cases, and ensure timely follow-up. Building strong working relationships with these departments helps streamline resolutions and improves overall customer satisfaction. You'll also regularly participate in team meetings to share insights and stay updated on best practices.

What are Remote Walmart Resolution Specialists?

Remote Walmart Resolution Specialists are employees who work from home to handle and resolve customer concerns, complaints, or issues related to Walmart's products or services. They communicate with customers via phone, email, or chat, aiming to provide effective solutions and ensure customer satisfaction. Their duties often include investigating problems, processing returns or refunds, and collaborating with other Walmart departments to resolve complex cases. This role requires strong communication skills, problem-solving abilities, and familiarity with Walmart's policies and procedures. Working remotely allows specialists to perform these tasks outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Walmart Resolution Specialist, and why are they important?

To thrive as a Remote Walmart Resolution Specialist, you need strong problem-solving abilities, attention to detail, and customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, case management systems, and Walmart’s internal support tools is typically required. Excellent communication, patience, and conflict resolution skills help you address customer concerns and foster positive interactions. These skills ensure efficient issue resolution, high customer satisfaction, and alignment with Walmart’s service standards in a remote environment.
What are popular job titles related to Remote Walmart Resolution Specialist jobs in Bothell, WA? For Remote Walmart Resolution Specialist jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Walmart Resolution Specialist jobs in Bothell, WA look for? The top searched job categories for Remote Walmart Resolution Specialist jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Walmart Resolution Specialist jobs? Cities near Bothell, WA with the most Remote Walmart Resolution Specialist job openings:
Remote Walmart Resolution Specialist jobs near you
Resolution Specialist - REMOTE - US

Resolution Specialist - REMOTE - US

Holland America Group

Seattle, WA • On-site, Remote

$18/hr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Holland America Line rating

6.5

Company rating: 6.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

7th of 9 rated cruise lines

Job description


Join Our Team and Help Create Unforgettable Guest Experiences
Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.
Position Overview
We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply.
Key Responsibilities
  • Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance.
  • Serve as the primary point of contact for resolving problems and addressing concerns related to reservations.
  • Assist management and colleagues with problem resolution and policy clarification.
  • Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives.
  • Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service.
  • Resolve questions and issues received via email with a focus on service excellence.
  • Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors and staff.
  • Serve as a resource for special projects.
  • Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels.

Knowledge, Skills & Abilities
  • Excellent communication and interpersonal skills.
  • Strong negotiation abilities and a customer-centric approach.
  • Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Demonstrated ability to maintain confidentiality and exercise sound judgment.
  • Capacity to work independently under pressure and adapt to changing circumstances.
  • Passion, enthusiasm, and dedication to creating memorable guest experiences.
  • Accountability, honesty, fairness, and consistency in all interactions.
  • Open-mindedness and a collaborative spirit, promoting teamwork and mutual success.
  • Travel industry experience recommended but not required.

Working Conditions
  • Flexible scheduling is essential
  • Some overtime or extended shifts may occur during peak seasons or special projects.
  • January and February are our busy time and personal time off will be limited or not available. We are open most holidays and overtime may be mandatory as needed.
  • Position operates in a fast-paced call center environment with frequent guest and staff interaction.

Compensation
The hourly rate of pay will be $18.00. This position is considered non-exempt in accordance with the Department of labor and Fair Labor Standards Act. Paydays are every other week with 26 pay periods per annum. An annual schedule of pay periods is provided on the company intranet for reference. New employees with less than three (3) full months of service in the fiscal year for which performance is being measured are not eligible for a merit increase, and the first merit adjustment is deferred to the following year.
Start Date
Please note that this position will begin on September 8th, 2026.
Training and Work Assignment Schedule
  1. Polar/Product Training
    • Duration: 5 weeks
    • Shift: 8:00 AM - 4:30 PM (PST) Monday through Friday
    • Description: Initial training to familiarize yourself with Polar and related products.
  2. Reservations Inbound Calls Assignment
    • Duration: Approximately 3-4 weeks
    • Shift: 8:00 AM - 4:30 PM (PST) Monday through Friday
    • Description: After completing initial training, you will be assigned to handle full-time inbound Reservations calls.
  3. Reservations Resolution Specialist Training Program
    • Duration: 2 weeks
    • Shift: 8:00 AM - 4:30 PM (PST) Monday through Friday
    • Description: Specialized training to prepare for the Resolution Specialist role.
  4. Fulltime Reservations Resolution Specialist Calls (Post-Training)
    • Regular Shift: 10:30 AM - 7:00 PM PST Monday through Friday
    • As you will be on the closing shift, you may be required to stay past the end of your day until calls are clear and you are released.
    • Additionally, once fully trained as a Resolution Specialist, you will also be required to sign up for up to 7 weekend shifts per quarter. This may vary based on company needs. Your 8-hour weekend shifts will be scheduled during business hours of 6:00am-5:00pm PST based on business needs.

WE ARE COMMITTED TO YOUR SUCCESS!
If you are selected, Holland America Line will provide you with work equipment. In order for your residential internet to support our business model, your residential internet must meet the following requirements:
  • Must have high-speed, non-satellite, non-dial-up internet, no cellular/mobile internet providers.
  • Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS Up
  • Must not have a data cap
  • Must have computer hard-wired to the modem, Wi-Fi is not compatible with our phone system.

Remote work not eligible for candidates residing in: AR, CA, CO, DE, HI, ME, MN, NH, NV, NY, OK, SD, VT, WA, WV, WY.
Benefits
  • Cruise and Travel Privileges for you and your family and friends
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development

Our Culture...Stronger Together:
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com.
#HAL

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