Remote Virtual Customer Service Jobs in Ontario (NOW HIRING)

At Elanco (NYSE: ELAN) - it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals' lives better makes life better - join our team today!

Your Role:
As a Remote Account Manager, you will support customers across Quebec and the Atlantic provinces through a consultative inside sales approach, building strong relationships and identifying opportunities across the Elanco product portfolio. In this role, you will use customer insights, sales data, and virtual engagement to grow market share, deliver sales results, and execute account plans aligned with business goals.

Your Responsibilities:

• Analyze sales and customer data to build account plans, execute sales cycle tactics, and increase product penetration and sales across assigned accounts.
• Conduct virtual customer meetings, product training sessions, seminars, and other value-added activities to generate demand and deliver inside sales results in a remote environment.
• Partner with your manager, district sales leadership, sales colleagues, and marketing to implement customer initiatives and marketing programs.
• Maintain accurate customer activity, account insights, and call reporting in the Customer Relationship Management (CRM) system.
• Maintain strong technical knowledge of Elanco products and competitive products in the regional market, and report suspected adverse events in line with pharmacovigilance requirements.

What You Need to Succeed (minimum qualifications):

• A minimum of 2-3 years of experience in sales or account management.
• Fully bilingual in French and English.
• Experience in animal health industry (pharma, food or equivalent).
• Strong business acumen, a results-driven approach, and the ability to work independently while managing multiple priorities.
• Proficiency with Microsoft Word, Excel, and PowerPoint, and comfort using a Customer Relationship Management (CRM) system.

What will give you a competitive edge (preferred qualifications):

• Experience in animal health sales.
• Experience conducting virtual customer meetings, training sessions, or seminars.
• Experience using a Customer Relationship Management (CRM) system for account reporting and territory intelligence.
• Experience working cross-functionally with marketing and sales teams to execute customer initiatives.

Additional Information:

• Location: Remote - Quebec, Canada.
• Temporary contract: 2 years contract
• Existing posting vacancy

Elanco Benefits and Perks:

The expected base salary for this position ranges from $65,000 to $100,000. The actual base salary offered may vary based on the successful candidate's qualifications, including education and experience. Additionally, Elanco offers a comprehensive benefit program to eligible employees. The compensation package is subject to change, and the actual base salary could be higher or lower than the range described above.

• Competitive Sales Bonus program

• Comprehensive health and dental insurance plan options

• Employee Stock Purchase Plan

• Holiday closure

• High value recognition programs

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against jobrelated criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.