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Remote Virtual Customer Service Agent Jobs (NOW HIRING)

Liveops

Remote Customer Service Agent

Burlington, NC · Remote

$13 - $17.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Roanoke, VA · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Cypress, TX · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Johnson City, TN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Marietta, GA · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Ocala, FL · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Muskegon, MI · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Sugar Land, TX · Remote

$14 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Beaumont, TX · Remote

$14.75 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Plant City, FL · Remote

$13.50 - $18.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Morgantown, WV · Remote

$16 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Mcallen, TX · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Mesquite, TX · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Ashburn, VA · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Leander, TX · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Henrico, VA · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

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Remote Virtual Customer Service Agent information

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How much do remote virtual customer service agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for remote virtual customer service agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a remote virtual customer service agent?

A Remote Virtual Customer Service Agent is a professional who assists customers with inquiries, issues, or support needs via phone, email, chat, or other online platforms while working from a remote location, usually their home. They represent a company and strive to provide excellent service, resolve problems, and ensure customer satisfaction. This role requires strong communication skills, technical proficiency, and the ability to handle multiple tasks efficiently. Virtual agents often use specialized software to access customer information and resolve issues promptly. The remote aspect offers flexibility, but agents must maintain a reliable internet connection and a quiet workspace.

What are the key skills and qualifications needed to thrive as a remote virtual customer service agent?

To thrive as a Remote Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Competency with CRM software, live chat platforms, and ticketing systems is commonly expected. Outstanding remote work discipline, empathy, and patience distinguish top performers in this role. These capabilities are important to ensure timely, effective support and customer satisfaction in a remote environment.

How do remote virtual customer service agents typically collaborate with their team while working from home?

Remote Virtual Customer Service Agents regularly collaborate with their team using digital communication tools such as chat platforms, video meetings, and shared documentation. While most interactions with customers are handled independently, agents often participate in daily check-ins, team meetings, and ongoing training sessions to stay aligned on updates and best practices. Supervisors and team leads are usually available for support via instant messaging or scheduled calls, ensuring agents don't feel isolated and can easily escalate complex issues. This structure fosters a sense of teamwork and ensures consistent service quality, even from a distance.

What is the difference between Remote Virtual Customer Service Agent vs Remote Virtual Call Center Representative?

AspectRemote Virtual Customer Service AgentRemote Virtual Call Center Representative
CredentialsCustomer service experience, communication skillsCustomer service experience, communication skills
Work EnvironmentHome office, flexible hoursHome office, shift-based schedules
Industry UsageRetail, tech, healthcareTelecommunications, retail, tech
Common Search IntentCustomer support, problem resolutionInbound calls, customer inquiries

Both roles involve assisting customers remotely, requiring strong communication skills and experience in customer service. The main difference lies in the scope: Customer Service Agents often handle a variety of issues across industries, while Call Center Representatives typically work in call centers with shift schedules focused on inbound calls. Both roles are vital in customer support and often overlap in job functions.

What cities are hiring for Remote Virtual Customer Service Agent jobs?

Cities with the most Remote Virtual Customer Service Agent job openings:

What are the most commonly searched types of Virtual Customer Service Agent jobs?

The most popular types of Virtual Customer Service Agent jobs are:

What states have the most Remote Virtual Customer Service Agent jobs?

States with the most job openings for Remote Virtual Customer Service Agent jobs include:

What are popular job titles related to Remote Virtual Customer Service Agent jobs?

For Remote Virtual Customer Service Agent jobs, the most frequently searched job titles are:

Remote Virtual Customer Service Agent jobs near you
Infographic showing various Remote Virtual Customer Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Remote Customer Service Agent

Burlington, NC • Remote

Liveops
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Liveopsexternal

$13 - $17.25/hr

Contractor

Re-posted 3 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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