ZipRecruiter

Log In

2

Remote Virtual Customer Service Agent Jobs in Tennessee

Liveops

Remote Customer Service Agent

Cordova, TN · Remote

$13.50 - $18.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Columbia, TN · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Kingsport, TN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Chattanooga, TN · Remote

$14 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Clarksville, TN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Cookeville, TN · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Cleveland, TN · Remote

$13 - $17.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Memphis, TN · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Lebanon, TN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Franklin, TN · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Antioch, TN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Murfreesboro, TN · Remote

$13.75 - $18.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Smyrna, TN · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Mount Juliet, TN · Remote

$14.75 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Maryville, TN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Jackson, TN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

next page

Showing results 1-20

All JobsCustomer Service Agent JobsRemote Virtual Customer Service Agent JobsRemote Virtual Customer Service Agent Jobs in Tennessee

Remote Virtual Customer Service Agent information

What is a remote virtual customer service agent?

A Remote Virtual Customer Service Agent is a professional who assists customers with inquiries, issues, or support needs via phone, email, chat, or other online platforms while working from a remote location, usually their home. They represent a company and strive to provide excellent service, resolve problems, and ensure customer satisfaction. This role requires strong communication skills, technical proficiency, and the ability to handle multiple tasks efficiently. Virtual agents often use specialized software to access customer information and resolve issues promptly. The remote aspect offers flexibility, but agents must maintain a reliable internet connection and a quiet workspace.

What are the key skills and qualifications needed to thrive as a remote virtual customer service agent?

To thrive as a Remote Virtual Customer Service Agent, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Competency with CRM software, live chat platforms, and ticketing systems is commonly expected. Outstanding remote work discipline, empathy, and patience distinguish top performers in this role. These capabilities are important to ensure timely, effective support and customer satisfaction in a remote environment.

How do remote virtual customer service agents typically collaborate with their team while working from home?

Remote Virtual Customer Service Agents regularly collaborate with their team using digital communication tools such as chat platforms, video meetings, and shared documentation. While most interactions with customers are handled independently, agents often participate in daily check-ins, team meetings, and ongoing training sessions to stay aligned on updates and best practices. Supervisors and team leads are usually available for support via instant messaging or scheduled calls, ensuring agents don't feel isolated and can easily escalate complex issues. This structure fosters a sense of teamwork and ensures consistent service quality, even from a distance.

What is the difference between Remote Virtual Customer Service Agent vs Remote Virtual Call Center Representative?

AspectRemote Virtual Customer Service AgentRemote Virtual Call Center Representative
CredentialsCustomer service experience, communication skillsCustomer service experience, communication skills
Work EnvironmentHome office, flexible hoursHome office, shift-based schedules
Industry UsageRetail, tech, healthcareTelecommunications, retail, tech
Common Search IntentCustomer support, problem resolutionInbound calls, customer inquiries

Both roles involve assisting customers remotely, requiring strong communication skills and experience in customer service. The main difference lies in the scope: Customer Service Agents often handle a variety of issues across industries, while Call Center Representatives typically work in call centers with shift schedules focused on inbound calls. Both roles are vital in customer support and often overlap in job functions.

Remote Virtual Customer Service Agent jobs near you

Remote Customer Service Agent

Johnson City, TN • Remote

Liveops
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Liveopsexternal

$15 - $20/hr

Contractor

Re-posted 4 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

Liveops logo

About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

View All Liveops Jobs

Apply