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Remote Virtual Call Center Jobs in Atlanta, GA (NOW HIRING)

Prestige Staffing

Care Coordinator 2 (Remote)

Atlanta, GA · Remote

$16 - $21/hr

We are searching for candidates who have worked in a medical call center environment who know ... This remote position involves conducting intake interviews, connecting members with healthcare and ...

Liveops

Remote Customer Service Representative

Smyrna, GA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Canton, GA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsCall Center JobsRemote Virtual Call Center JobsRemote Virtual Call Center Jobs in Atlanta, GA

Remote Virtual Call Center information

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

What are the key skills and qualifications needed to thrive as a remote virtual call center agent?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.
What are the most commonly searched types of Virtual Call Center jobs in Atlanta, GA? The most popular types of Virtual Call Center jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Remote Virtual Call Center jobs? Cities near Atlanta, GA with the most Remote Virtual Call Center job openings:
Remote Virtual Call Center jobs near you
Infographic showing various Remote Virtual Call Center job openings in Atlanta, GA as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Care Coordinator 2 (Remote)

Prestige Staffing

Atlanta, GA • Remote

$16 - $21/hr

Contractor

Posted 21 days ago

Job description

Prestige Staffing is searching for a remote Care Navigators for a contract to hire role. Applicants must live in the lower 48 states yet cannot live in CA. The ideal candidate will have a dedicated quiet work space in their home and high speed internet. We are searching for candidates who have worked in a medical call center environment who know medical terminology and have a passion for helping others. We need a compassionate individual who is not afraid to ask tough questions and seek answers in order to help get the patient a better quality of life.
Details:
Pay: $16-21/hour (based on experience)
Location: 100% Remote
Hours: M-F shifts will range between 7a-9p depending on time zone
Summary:
The Care Navigator plays a vital role in assessing member needs, advocating for essential services, and providing ongoing support to help individuals thrive within their communities. This remote position involves conducting intake interviews, connecting members with healthcare and social resources, and tracking progress to ensure effective care coordination. The role emphasizes community engagement, health education, and data reporting to support program outcomes.
Requirements:

  • Experience in case management, healthcare advocacy, or social determinants of health (SDoH)
  • Knowledge of medical terminology and care coordination
  • Call center or remote customer service experience
  • Strong interpersonal and communication skills
  • Organizational and time management abilities
  • Analytical skills for data collection and reporting
  • Familiarity with community-based services and social programs
  • Computer literate and good typing skills
  • EMR/EHR experience is preferred (Epic, etc.)
  • Tracking software helpful (Salesforce, etc.)
Responsibilities:
  • Conduct member needs assessments and personalize support plans
  • Advocate for members by linking them to appropriate resources and services
  • Monitor and document progress through follow-up and updated records
  • Collect and analyze data to evaluate program effectiveness
  • Collaborate with healthcare providers and community organizations
  • Educate members on available social and health resources to foster self-empowerment
    Benefits:
  • Fully remote work environment
  • Opportunities for growth in community health and social services
  • Competitive hourly rate with level-based pay increases
Interested parties need to apply today.
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