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Remote Virtual Call Center Jobs in Maryland (NOW HIRING)

AbsoluteCare

Call Center Support Specialist - 3076

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

... virtual administrative execution (the "back-office that talks to members"). This role serves as an ... Bilingual (English/Spanish) is a plus Working conditions This position is a remote role, which ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ... call center environment. Preferred Qualifications: * Proficiency with Microsoft Office Suite.

ChristianaCare

Virtual Neurologist

Elkton, MD · On-site +1

$245K - $355K/yr

... remote role that puts you at the center of two high-impact care settings - without leaving your ... This is a 7-on/7-off shift-based position with no stroke call and no EEG reading requirement. We ...

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsCall Center JobsRemote Virtual Call Center JobsRemote Virtual Call Center Jobs in Maryland

Remote Virtual Call Center information

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote virtual call center agent?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

What are the most commonly searched types of Virtual Call Center jobs in Maryland?

The most popular types of Virtual Call Center jobs in Maryland are:

What cities in Maryland are hiring for Remote Virtual Call Center jobs?

Cities in Maryland with the most Remote Virtual Call Center job openings:

Remote Virtual Call Center jobs near you
Infographic showing various Remote Virtual Call Center job openings in Maryland as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 2% In-person, and 98% Remote job distribution.

Call Center Supervisor - 3075

AbsoluteCare

Baltimore, MD • On-site, Remote

Full-time

Posted 20 days ago

Job description

Job Summary
The Call Center Supervisor provides day-to-day leadership for a designated call center team within the Member Access Center (MAC), ensuring consistent, timely, and accurate member access across markets. This role is accountable for front-line call handling and virtual administrative execution (the "back-office that talks to members"), while reinforcing standardized workflows, documentation accuracy, and service excellence.
Reporting to the Call Center Operations Manager, the Supervisor coaches and develops agents and team leads, manages real-time performance, and resolves member escalations to protect the member experience. The Supervisor partners closely with Workforce Management to support schedule adherence, coverage, and service levels, and collaborates with the Training & QA Specialist to identify training needs, support onboarding readiness, and sustain quality through monitoring and calibration. This position supports a scalable, cross-skilled model and may be assigned to support Mid-Atlantic, Community Support, Ohio, or other MAC call center teams as needed.
Duties and Responsibilities
Team Leadership, Performance Management
  • Provide day-to-day operational supervision for a designated MAC call center team; ensure coverage, readiness, and consistent service standards across assigned markets.
  • Coach, develop, and hold agents and team leads accountable to performance expectations, workflow adherence, documentation accuracy, and member experience standards.
  • Support hiring, onboarding, time and attendance, recognition, corrective action, and performance improvement plans in partnership with the Call Center Operations Manager and HR.
  • Monitor and drive key KPIs (e.g., speed to answer, abandonment, schedule adherence, productivity, quality, and service levels); implement targeted improvement plans when performance trends below standard.

Workforce Coordination, Training, & Process Improvement
  • Partner with Workforce Management on staffing and coverage needs, schedule adherence, real-time queue management, and intraday adjustments to support service level goals.
  • Collaborate with the Training & QA Specialist to identify training gaps, support onboarding and cross-skilling, participate in calibrations, and reinforce quality standards through coaching.
  • Ensure consistent use of scripts, tools, and standardized workflows; contribute to documentation updates, job aids, and change adoption within the team.
  • Manage member and provider escalations; support service recovery, de-escalation, and timely resolution while reinforcing accountability and professionalism.
  • Analyze performance reporting and quality findings to surface risks, trends, and root causes; recommend actions to improve efficiency, compliance, and member satisfaction.
  • Maintain readiness to assist with inbound calls and administrative execution during surges, staffing gaps, or special initiatives, as directed.
  • Serve as a liaison with market and operational partners to communicate updates, reinforce expectations, and maintain feedback loops that improve member access.

Minimum Qualifications
  • Education: Associate's degree in healthcare administration, public health, or a related field preferred.
  • Experience: Minimum of 3+ years of experience in a healthcare setting (hospital, managed care organization, outpatient provider, etc.) or as a patient navigator.
  • 2+ years of experience in member, provider, and customer service or call center environment.
  • 1+ years of experience in a supervisory or leadership role with a proven track record of managing a team of direct reports.
  • Experience and passion for working with and engaging vulnerable, hard to engage, complex populations.
  • Independent and persistent self-starter with strong problem-solving skills with acute attention to detail.
  • Ability to handle multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
  • Excellent communication, leadership, and organizational skills.
  • Bilingual (English and Spanish) is a plus but not required.
  • Proficiency in data entry and healthcare software systems, eCW and Jiva preferred.
  • Proficient in PC skills, such as Microsoft Office.

Working conditions
This job operates in a remote location from your home location. This role requires a dedicated, quiet workspace with the ability to adhere to HIPAA and other privacy policies. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role. Occasional travel to clinical sites or corporate offices may be required.
Physical requirements
  • Ability to remain stationary for extended periods while working at a desk or workstation.
  • The role requires frequent use of a computer, including typing on a keyboard and using a mouse. Manual dexterity and hand-eye coordination are essential for efficiently completing tasks and navigating various software systems.

Direct reports
Member Access Coordinators / Call Center Support Specialists and Team Leads (as assigned).
Company Description:
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this "care beyond medicine." We have turned the doctor's office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members' needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don't stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

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