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Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video. Come Join the DES Team!
The Department of Economic Security, Office of the Director, is seeking an experienced and highly motivated professional to join our team as a Civil Rights Compliance Officer 3. This position will serve as an ADA Title II and Language Access Coordinator. It focuses heavily on performing all aspects of compliance with ADA Title II and having a strong understanding of current laws and regulations related to disability discrimination. It will coordinate and monitor efforts to fulfill the agency's compliance related to Public accommodations under Title II of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act and ensure language access requirements are met under the agency's Language Access program.

This position focuses on administering or coordinating compliance with the requirements of the Americans with Disabilities Act, including but not limited to managing requests for accommodations for individuals with disabilities. If you are familiar with the process and have experience in this field, this is the job for you. 
This position may offer the ability to work remotely within Arizona based upon the department's needs and continual meetings of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Plans, implements, and performs all aspects of compliance with ADA Title II regulations and Language Access program requirements to ensure that individuals have the opportunity to participate in all agency programs, services, and activities.
Work with ADA Liaisons to provide guidance and train to ensure division policies and procedures align with ADA Title II requirements.
Develops an active ADA Transition Plan and Language Access Plan to manage the self-evaluation process of the programmatic barriers in all programs, services, and activities offered by the agency and address findings.
Works with internal stakeholders and liaisons to provide guidance, facilitate technical assistance, and assists with developing methods for overall implementation and compliance of Title II and language access requirements.
Develop and maintain relevant agency policies and procedures, forms, and notifications to ensure that accessibility is integrated into the agency's daily operations, policies, training, and public information.
Establish and maintain a procedure to receive and assess requests for disability and language accommodation from the public and respond to complaints of noncompliance.
Participate in research and attend regular meetings and workshops related to the assigned areas of responsibility to stay abreast of new guidance, trends, and innovations.
Performs on-site visits to assess compliance according to established schedules, identifies noncompliance, and prepares findings report with required corrective action.
Provide support in other areas of compliance overseen by the Office of Equal Opportunity to ensure adherence to legal authorities and regulations, including conducting desk reviews or on-site visits, researching deficiencies, grievances, and complaints, and write summaries of findings.

Knowledge of:
Strong knowledge of current laws, rules, regulations, policies, and procedures related to disability discrimination
Comprehensive knowledge of ADA Title II (Public Accommodations), Section 504 of the Rehabilitation Act, and federal and state laws and regulations governing equal access to federally funded programs, services, and activities, including, but not limited to, Title VII of the Civil Rights Act and the Arizonans with Disabilities Act.
Develop, implement, and monitor agency-level ADA Title II programs and policies
Principles and practices of compliance monitoring, review, and techniques
Principles and techniques of training and persuasive presentation of ideas and concepts in both oral and written formats
Skills In:
Strong organizational and time management skills with the ability to work on multiple projects simultaneously
Strong critical thinking skills, adaptable to new approaches and provide innovative solutions to intricate problems
Self-starter who can take initiative and work both individually and collaboratively as part of a team
Reliable and self-directed team member with a strong ability to identify and propose solutions to unexpected obstacles and challenges
Works well under pressure and able to effectively prioritize tasks to keep focused amidst shifting timelines and needs
Effective, persuasive, and empathetic communicator in large and small group settings
Ability to:
Establish and maintain effective relationships with internal and external stakeholders, community organizations, local advocacy groups and team members
Communicate clearly and effectively, both verbally and in writing, with coworkers, agency personnel, contractors, government agencies, community partners, and the public
Evaluate program activities, identify issues, and develop effective plans and solid recommendations for program improvement
Analyze and produce data and assess metrics for office and prepare clear and concise reports.
Coordinate and prioritize multiple projects while effectively managing time
Train and provide technical assistance
Exercise sound independent judgment
Maintain confidentiality

Three (3) years of experience working with people with disabilities and providing accommodation in a public setting.
Possession of an ADA Coordinator Training Certification (ACTCP).

This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at (480) 578-5841 or email lashandabrown@azdes.gov. 

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.  Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 578-5841 or lashandabrown@azdes.gov.  Requests should be made as early as possible to allow sufficient time to arrange the accommodation.