Remote Verizon Call Center Jobs in Center Line, MI

• **Position is remote based.

  **Candidates with National Leave Admin experience highly preferred.

  Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.

  Manages the center of expertise for leave of absence administration within the HR Service Center. Responsible for all aspects of colleague management, including hiring, mentoring, coaching, performance reviews and management, as well as merit increases. Counsels team members and provides training tools and guidance for success.

  Independently leads projects for the area of responsibility, e.g., implementation of new tools, extension of services, policy, and process improvement, etc. Establishes timelines and deliverables, facilitates meetings with key stakeholders, provides routine and strategic updates, responsible for meeting established objectives, deadlines, and financial outcomes.

  Acts as a subject matter expert for development, interpretation and administration of the relevant policies and procedures in a specific area of responsibility, while taking into account policies and procedures in other service center areas. Responsible for maintaining and applying a comprehensive knowledge from all areas of expertise administered within the service center.

  Applies thorough understanding of Workday, Neocase, Kronos and other tools, and their integration with other applications and the downstream impact of transactions on benefits, pay, and other areas.

  Ensures procedural compliance for all colleague contacts (case creation, case resolution within service levels, etc.).

  Builds and maintains collaborative relationships with Total Rewards, Health Ministries, HR Operations, Legal Department, vendors to facilitate efficient management of workflow administration.

  Provides overall management of the team's operations by leading cross-functional project teams, providing education and training, and actively marketing department's services to Health Ministries (HM) and leaders. May undertake work requested by the Legal department on certain projects.

  Upholds optimal production standards and quality of work. Evaluates case productivity reports for each team member, establishes and monitors team analytics and metrics. Utilizes presentation skills to provide project and customer service delivery updates to HR and HM leaders. Develops new processes or modifies current processes to meet business needs.

  Resolves and responds to inquiries from HMs regarding scope of work and SLAs. Develops and maintains positive work relationships between HMs and internal/external departments. Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.

  Promotes and exhibits a proactive approach for continuous improvement. Develops sustainable, efficient, and effective processes for the RHM's within the guaranteed service level agreements.

  Serves as the key expert in application of laws, regulations, policies, procedures and systems to ensure compliance and mitigate risk to Trinity Health.

  Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

  MINIMUM QUALIFICATIONS

  Must possess a comprehensive knowledge of Human Resources, Payroll, HRIS, Time and Attendance, Benefits administration and implementation, and process integration, as normally obtained through a bachelor's degree in human resources or a related field, or an equivalent combination of education and experience.

  Five (5) to seven (7) years progressively more experience in leave of absence administration, occupational health, disability management, or related field. Minimum of two (2) years of previous supervisory / team leadership experience. Advanced knowledge and experience in program / strategy development, trend analysis, vendor management, regulatory compliance, and policy / procedure interpretation and enforcement. Healthcare, multi-state / multi-site, and call center / shared services experience preferred.

  Advanced knowledge and application of benefits and leave of absence laws and regulations (e.g., FMLA, ADAAA, EEOC, HIPAA, ERISA, DOL, Section 125, Federal, State and Local leave laws, etc.)

  Strong interpersonal, consultative and relationship building skills in order to initiate and develop productive working partnerships with all levels of management/leadership and staff along with effective vendor interface/management experience. Ability to effectively facilitate teams/groups of people and influence people through strong leadership, communication, and negotiation skills. Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization. Ability to read the subtle nuances of situations and react/plan accordingly.

  Familiarity with Workday, UKG Dimensions, and Case Management systems preferred. Must possess a comprehensive knowledge of HRIS and processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas.

  Demonstrated decision making skills. Excellent leadership, mentorship, and communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills. Demonstrated written communication skills and the ability to speak and present in front of groups.

  Proven ability to manage cross-functional HR projects, set priorities and leverage contributions of other team members to accomplish goals and deliver on-time results.

  Demonstrated skills and abilities in the area of continuous improvement and data analytics.

  Superior attention to detail and ability to multi-task in a highly dynamic environment while managing multiple team member workloads to meet deadlines. Ability to adapt to a rapidly changing environment.

  Ability to effectively interact and successfully represent the department with higher level managers, other various departments, functional areas and RHM's.

  Demonstrated proficiency in MS Office Suite is required and Adobe Acrobat XI STD is preferred.

  Must be comfortable operating in a collaborative, shared leadership environment.

  Must possess a personal presence that is characterized by a sense of honesty, integrity and caring, with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

  Hourly pay range: $47.23 - $70.81

  PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

  Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Ability to concentrate, meet deadlines, work on several projects simultaneously, and adapt to interruptions.

  Must be able to travel to the various Trinity Health sites 10%, if/as needed.

  Must possess the ability to comply with Trinity Health policies and procedures.

  Communicates frequently, in person, over the phone, and over video conference, with people in all locations on product support issues. Hearing is needed for extensive telephone and in person communication.

  Operates in a typical office environment or remotely. The area is well lit, temperature controlled and free from hazards. There are no confined spaces.

  Manual dexterity for keyboard use is necessary as well as the ability to work ergonomically in an office environment.

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be constructed as an exhaustive list of duties so assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.