Remote User Researcher Jobs in Austin, TX (NOW HIRING)

Location: Remote

Work anywhere in the US, must live in the US

ABOUT CONTINUED

A leader in EdTech, Continued is a team of passionate individuals dedicated to empowering professionals and enhancing careers. We are fast-paced, nimble, and we laugh a lot. We are proud to be certified as a great workplace, ranked #35 in Fortune's 2025 Best Medium Workplaces, ranked #18 in Fortune's 2025 top 25 Small & Medium Workplaces for Women, and ranked #74 in Fortune's 2024 Best Small & Medium Workplaces for Millennials by the independent analysts at Great Place to Work. We are 100% virtual, scattered across the country, but we maintain a tight-knit culture driven by curiosity, a love of learning, and a desire to solve complex problems. Learn more about us at continued.com.

THE MISSION: Product management in the AI era

We are seeking a Senior Product Manager who will be responsible for driving the success of key components of our next-generation learning platform. This is a high impact individual contributor role, working closely with other product managers, product design, and development to create experiences our customers love that drive measurable impact for the business.

WHAT YOU'LL DO (The Impact)

• Lead end-to-end product delivery: Own discovery through design, development, and measurement of post-launch success criteria.
• Prototype with AI: Leverage AI-assisted tools to rapidly prototype concepts, accelerate feedback loops, and reduce time from idea to validated solution.
• Drive pre-development estimation: Lead exercises that inform business trade-off discussions and scope conversations.
• Lead customer & market research: Conduct discovery sessions and market research specific to your product areas.
• Define requirements: Translate business and functional requirements into clear, actionable user stories for development teams.
• Communicate progress: Provide regular product updates and roadmap progress to stakeholders across the organization.
• Own prioritization: Balance stakeholder needs, business value, and level of effort to make clear, defensible calls on what gets built and when.
• Define & track metrics: Establish and monitor key product metrics within your product area.
• Build trusted relationships: Collaborate across leadership, engineering, and customer success to drive alignment.
• Champion continuous improvement: Guide process improvements within your development teams and across the product organization.

WHO YOU ARE

You're a seasoned product leader who combines sharp instincts with a data-driven approach, and you're energized by ambiguity. You know how to say no and how to back it up.

• Product Lifecycle Owner: At least 10 years of experience in a software Product Manager role with proven end-to-end ownership from discovery through delivery.
• AI-First Mindset: You've brought a successful AI product or feature to market and have a deep understanding of current AI tools and how to leverage them effectively in your daily PM work.
• Technical Foundation: Strong technical background with proven ability to work successfully with engineering teams. Comfortable reading and writing SQL queries.
• Data-Driven Decision Maker: Strong analytical skills with experience using ETL processes and data warehousing tools such as Snowflake.
• Compelling Communicator: Excellent presentation skills you tell a clear story, explain tradeoffs confidently, and drive consensus with both technical and non-technical audiences.
• Customer-Centric Researcher: Proven track record of conducting customer research and discovery and making successful product bets based on your findings.
• Prioritization Pro: You know when to say no and can defend your decisions in a respectful, data-driven manner.
• Agile Practitioner: Experience working within Agile software development teams.
• Organized & Adaptive: Excellent time management skills, ability to self-manage multiple initiatives simultaneously, and an ability to thrive in ambiguity and fast-paced environments.
• Tooling Proficiency: Proficient in Google Suite, Atlassian products, Claude.

With additional requirements of:

• Bachelor's degree
• Must have the ability to fulfill the job requirements with or without reasonable accommodations.
• Must be located in the United States and be legally eligible to work for us.
• Must be able to travel for in person meetings when needed

WHY JOIN US?

• Full-time W2 position, work core business hours in your time zone.
• Work from home with a company-provided MacBook and internet stipend.
• 21 days of flexible PTO + your birthday + holidays (with flexible substitution).
• Comprehensive medical, dental, and vision group health insurance, flexible spending accounts, and more.
• 401k match, professional development budget, robust wellness programs, pet insurance and many more perks and benefits.

TO APPLY

To apply, please submit a cover letter with your application. In your cover letter, we'd love to hear about: 1) How you are using AI on a day-to-day basis; and 2) A product or feature you are particularly proud of and why.

By submitting your application, you acknowledge that we collect and process your personal information as described in our Applicant Privacy Notice. Please review the Notice before applying.