Remote User Manual Writer Jobs in Ontario (NOW HIRING)

Windscribe is a leading cyber security and privacy company launched in April 2016 and now with more than 100 million users. We believe that the internet was created so that people across the globe could have access to any type of information, no matter where they are. Our mission is to transform the internet with easy-to-use yet powerful privacy and security tools that allow anyone to circumvent censorship, access geographically restricted content, and minimize their exposure to marketers, criminals, and surveillance dragnets. Our well-received applications have appeared on Lifehacker, Techradar, and CNET.

Headquartered in Toronto, Canada, Windscribe operates two products:

• Windscribe is a suite of privacy, anonymity and anti-censorship tools for the masses.
• Control D is a modern and customizable DNS service that blocks threats, unwanted content and ads - on all devices. Onboard in minutes, and forget about it.

We have infrastructure all over the world and our goal is preserving uncensored Internet access and online privacy for all.

Reporting to the Frontend Engineering Manager, you'll work closely with the design, frontend engineering, and product teams to create intuitive, delightful, and self-documenting user experiences across Windscribe and, later, Control D. Your mission is to make the flows in our apps intuitive, delightful, and self-documenting, so people understand how to use our products without needing a manual.

• User flows are clear, logical, and require no external explanation to complete
• Interaction states (loading, empty, error, success, edge cases) are fully designed and consistent
• Flows are validated against real usage and accessible to all stakeholders
• Friction, dead ends, and confusion points are proactively found and removed
• New tools and methods are adopted to improve flow quality, efficiency, and productivity

• Design, map, and iterate end-to-end user flows across web, desktop, and mobile
• Turn complex or technical features into simple, guided experiences
• Design every state of a flow, not just the happy path - errors, empty states, permissions, edge cases
• Prototype interactions and pressure-test them before handoff
• Review live products and features for usability gaps and propose improvements
• Continuously review competitor products and flows for ideas and benchmarks
• Communicate clearly and rationally to explain flow and interaction decisions
• Work with the wider team to address questions and resolve issues in a timely manner

• Proactive, self-motivated, and open to feedback
• Genuinely cares about craft and getting the details right
• Strong organizational skills and attention to detail
• Always on the lookout for flows and interactions to improve
• Excellent verbal and written English
• Leading and contributing to scope/flow definition in issues and epics
• Clear, concise communication that conveys ownership and accountability - especially when problems, issues, or incidents occur
• Comfortable working closely with engineers and translating between design and implementation
• Proven experience designing user flows and interactions for web, desktop, and mobile. Previous experience in the gaming or video production industries would be very interesting.
• Strong information architecture and interaction design fundamentals (navigation, hierarchy, feedback, affordances)

 Experience

• Proven experience as a UX Designer for 5+ years
• Skilled at sketching, wireframing, and building interactive prototypes
• Ability to review and assess usability, UX, and product quality
• Considers research, feedback, and technical constraints in decisions
• Proficient in Figma
• Experience working in an Agile development process
• An eye for microcopy and onboarding cues that make interfaces self-explanatory
• Ability to work within and improve an established brand and design system

• Familiarity with privacy, security, or networking products
• Basic understanding of frontend implementation (HTML/CSS or component-based UI)
• Experience running lightweight usability tests

 Compensation

• Remote position: Canada only but you MUST reside in the Eastern Time Zone within easy reach of the Toronto office so that you can get together for face time and social gatherings with the team regularly 
• Salary range: CAD $95,000-$125,000

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