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Remote Urdu Speaking Customer Service Jobs (NOW HIRING)

MCI Careers

French Speaking Customer Service Representative

FL · Remote

$16.50 - $22.25/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ...

Certified Languages

Urdu Remote Interpreter

Urdu Telephonic Interpreters Wanted (Work From Home) Certified Languages International (CLI) stands ... We service all industries including insurance, financial, utility companies, customer service and ...

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Remote Urdu Speaking Customer Service information

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How much do remote urdu speaking customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote urdu speaking customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is a remote Urdu speaking customer service representative?

A Remote Urdu Speaking Customer Service Representative is a professional who provides support to customers in Urdu, usually over the phone, email, or chat, while working from a remote location. Their responsibilities typically include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. They play a vital role in ensuring customer satisfaction, especially for businesses serving Urdu-speaking clients. Fluency in Urdu and strong communication skills are essential for this job. Working remotely allows for flexible work arrangements and the ability to assist customers from anywhere with a reliable internet connection.

How does a remote Urdu speaking customer service representative typically collaborate with other team members while working from home?

As a Remote Urdu Speaking Customer Service representative, you'll primarily interact with your team and supervisors through digital collaboration tools such as chat platforms, video calls, and CRM systems. Regular virtual meetings, team chats, and shared documentation help maintain alignment on goals and customer issues. It's important to proactively communicate any challenges or customer feedback, as remote work can sometimes lead to feelings of isolation. Most companies foster a supportive environment with clear escalation procedures, peer support, and ongoing training to keep you connected and effective in your role.

What are the key skills and qualifications needed to thrive as a remote Urdu speaking customer service representative, and why are they important?

To thrive as a Remote Urdu Speaking Customer Service Representative, you need fluency in Urdu and English, strong communication skills, and prior experience in customer service or a related field. Familiarity with CRM software, call center systems, and online communication tools such as Zendesk or Salesforce is typically required. Excellent listening, problem-solving abilities, and patience help you effectively address customer concerns and build rapport. These skills are critical for delivering high-quality support, resolving issues efficiently, and ensuring customer satisfaction in a remote environment.

What is the difference between Remote Urdu Speaking Customer Service vs Remote Urdu Speaking Technical Support?

AspectRemote Urdu Speaking Customer ServiceRemote Urdu Speaking Technical Support
Required SkillsCommunication, problem-solving, customer interactionTechnical knowledge, troubleshooting, product expertise
Work EnvironmentCall centers, customer service platformsTechnical support centers, help desks
Employer & IndustryRetail, telecom, e-commerceIT, software, hardware companies

Both roles involve remote work and require fluency in Urdu. Customer Service focuses on general inquiries and issue resolution, while Technical Support demands technical skills to troubleshoot products. Understanding these differences helps job seekers choose the right role based on their skills and interests.

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Remote Urdu Speaking Customer Service jobs near you
Infographic showing various Remote Urdu Speaking Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

French Speaking Customer Service Representative

MCI Careers

FL • Remote

$14/hr

Full-time

Re-posted 26 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provide exceptional customer support to French-speaking customers via phone, email, and chat.

  • Handle customer inquiries, complaints, and requests in a professional and timely manner.

  • Accurately capture and update customer information in internal systems and CRM platforms.

  • Troubleshoot and resolve customer issues while maintaining high service standards.

  • Escalate complex issues to the appropriate internal teams when necessary.

  • Maintain detailed and accurate records of all customer interactions.

  • Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

  • Follow company policies, procedures, and compliance guidelines.

  • Collaborate with team members and other departments to ensure seamless customer support.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma/GED

  • Fluency in French and English (spoken and written) is essential.

  • Previous experience in a customer service or call centre environment, preferably within a BPO environment.

  • Strong verbal and written communication skills.

  • Ability to handle high volumes of customer interactions while maintaining quality service.

  • Basic computer literacy and experience working with CRM or ticketing systems.

  • Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

  • Additional language skills.

  • Experience supporting international customers.

  • Familiarity with customer service platforms or CRM systems.

  • Experience working in a fast-paced, target-driven environment.

  • Strong administrative and organizational skills.

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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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