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Remote Ucce Engineer Jobs in California (NOW HIRING)

Five9

Senior Asset Development Engineer

San Ramon, CA · On-site +1

$319K/yr

This is a full-time remote position that can be worked from anywhere in the Continental US. The ... UCCE, Genesys, or Avaya is a plus. * 3+ years development experience in web-based applications ...

Five9

Asset Architecture

San Ramon, CA · On-site +1

$232K/yr

The candidate will be expected to work in a remote team environment via web conferences, and via ... Strong software development background as a full-stack developer. * Experience working with end-to ...

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Remote Ucce Engineer information

What are some common challenges faced by Remote UCCE Engineers, and how can they be addressed?

Remote UCCE Engineers often encounter challenges related to troubleshooting complex contact center issues without on-site access, such as diagnosing network connectivity problems or configuration errors. Effective communication with both clients and onsite technical staff is essential to gather accurate information and implement solutions efficiently. Staying updated on Cisco UCCE updates and maintaining thorough documentation can also help address recurring issues and streamline support processes.

What is a Remote UCCE Engineer?

A Remote UCCE Engineer is an IT professional who specializes in configuring, maintaining, and troubleshooting Cisco Unified Contact Center Enterprise (UCCE) solutions from a remote location. Their responsibilities typically involve working with clients to design and implement contact center infrastructure, integrating various communication channels, and ensuring seamless operation of call routing and customer experience systems. They often collaborate with on-site teams, provide technical support, and help optimize contact center performance through software updates and system tuning.

What is the difference between Remote Ucce Engineer vs Remote Network Engineer?

AspectRemote Ucce EngineerRemote Network Engineer
CredentialsCertifications like Cisco CCNA, CCNP, or Ucce-specific trainingCertifications such as Cisco CCNA, CCNP, or CompTIA Network+
Work EnvironmentPrimarily troubleshooting and configuring Cisco Unified Communications systems remotelyDesigning, implementing, and maintaining network infrastructure remotely
Industry UsageTelecommunications, unified communications providersIT, telecommunications, enterprise network management
Search & Comparison IntentFocus on UC systems, VoIP, and collaboration toolsFocus on network infrastructure, routing, switching

Remote Ucce Engineers specialize in configuring and troubleshooting Cisco Unified Communications systems, while Remote Network Engineers focus on designing and maintaining network infrastructure. Both roles require networking certifications and often work remotely for telecom or IT companies, but their core responsibilities differ in systems versus infrastructure management.

What are the key skills and qualifications needed to thrive as a Remote UCCE Engineer?

To thrive as a Remote UCCE Engineer, you need in-depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) solutions, VoIP, networking fundamentals, and often a bachelor's degree in a related field. Familiarity with Cisco Unified Communications Manager (CUCM), scripting tools, troubleshooting utilities, and certifications like CCNP Collaboration or CCIE Collaboration are highly valued. Excellent problem-solving skills, attention to detail, and effective communication are crucial soft skills for remote collaboration and client interaction. These competencies ensure robust, reliable deployment and support of contact center solutions, minimizing downtime and maximizing client satisfaction.

What are popular job titles related to Remote Ucce Engineer jobs in California?

For Remote Ucce Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Ucce Engineer jobs in California look for?

The top searched job categories for Remote Ucce Engineer jobs in California are:

What cities in California are hiring for Remote Ucce Engineer jobs?

Cities in California with the most Remote Ucce Engineer job openings:

Remote Ucce Engineer jobs near you

Senior Asset Development Engineer

Five9

San Ramon, CA • On-site, Remote

$319K/yr

Full-time, Part-time

Re-posted 2 days ago

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Professional Services development team is growing, and we are seeking a Senior Asset Development Engineer. This is a full-time remote position that can be worked from anywhere in the Continental US. The Asset Development group is focused on delivering products in a rapid development cycle to augment and extend Five9 core product offerings. This role consists of rapid product development leveraging modern development methodologies and tools that automate the definition, architecture, development, and delivery of software products.

The candidate will be expected to work in a team environment via web conferences, and chat collaboration. The candidate must be a self-starter, able to work independently while staying in sync with the rest of the team.

If you thrive on challenging, ever-changing development projects, then this may be just the position for you!

Required Skills:

  • Strong software development background. Experience working with end-to-end tool chains including project definition and organization, source control, linting, test automation.
  • Recent experience with Jira, Confluence, Visual Studio Code, Git.
  • Expert in: JavaScript, Typescript, HTML, Node.js.
  • Proficient in: Typescript, Nest.js, VueJS
  • Toolchain: Visual Studio Code, Jira, Confluence, Git
  • An understanding of cloud-based software development considerations and architectures (Google Cloud, AWS, etc.) and web-based API interfaces (SOAP, REST, AJAX, WebSockets, etc.)
  • Familiarity with unix based command line shell usage.
  • Knowledge of Contact Center technologies a plus.

Qualifications:

  • 5+ years experience in application or integration software development. Application development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya is a plus.
  • 3+ years development experience in web-based applications (HTML5, JavaScript) and associated frameworks such as ReactJS, VueJS, Angular, SASS, PostCSS, jQuery, Marionette, Backbone, Bootstrap, Foundation, etc.
  • 1+ years experience with web application hosting services such as Google Cloud, AWS, Azure, and self-hosted Node.js services.
  • BA/BS degree or equivalent work experience is required.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$114,500—$319,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.