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Remote Troubleshooting Jobs in Athens, AL (NOW HIRING)

Senior Electrical Engineer

Huntsville, AL · On-site +1

$105K - $137K/yr

Secret Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Senior Electrical ... Troubleshooting and Testing: * Develop testing plans and validate the performance of electrical ...

New

Cloud Engineer

AL · On-site +1

$70K - $110K/yr

Huntsville, AL / Remote SOC Code: 15-1243 Salary*: $70000 - $110,000 *Dependent upon qualifications ... Configuration, troubleshooting, and support of Exchange Online, SharePoint Online, Teams, OneDrive ...

Showing results 21-38

Remote Troubleshooting information

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What are popular job titles related to Remote Troubleshooting jobs in Athens, AL?

For Remote Troubleshooting jobs in Athens, AL, the most frequently searched job titles are:

What job categories do people searching Remote Troubleshooting jobs in Athens, AL look for?

The top searched job categories for Remote Troubleshooting jobs in Athens, AL are:

What cities near Athens, AL are hiring for Remote Troubleshooting jobs?

Cities near Athens, AL with the most Remote Troubleshooting job openings:

Infographic showing various Remote Troubleshooting job openings in Athens, AL as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Temporary. Highlights an 100% Remote job distribution.

Maximo Solution Engineer

Anakim Consulting Inc

Huntsville, AL • On-site, Remote

Full-time

Re-posted 19 days ago


Job description

Maximo Solution Engineer
Huntsville, AL 35808

Job Type: Full Time W2 + Benefits
Location: REMOTE from a U.S. location within 50 miles of a NASA facility
Security Requirements: US Citizen eligible for Public Trust Access

Anakim Consulting Inc. is hiring a senior-level Maximo Application Suite (MAS) Solution Design Engineer to support lifecycle systems engineering, project management, and solution design for enterprise-level MAS platform. Qualified candidates will have expertise and hands-on experience across MAS development, test, stage, and production environments. Prior experience supporting a NASA environment is preferred.

Responsibilities include:

  • Work as part of a collaborative team to design, develop, architect, and configure MAS platform.
  • Serve as the primary functional POC for Maximo Application Suite (MAS) user support, business process optimization, and configuration management.
  • Work with cross-organizational leadership, technical teams, vendors, and stakeholders.
  • Participate in formal design reviews working directly with customer technical teams.
  • Document and review system designs.
  • Adhere to customer’s engineering practices and guidelines.
  • Ensure MAS solutions align with operational and maintenance needs.
  • Monitor and resolve system issues, data inconsistencies, and user access challenges.
  • Analyze existing workflows, data collection forms, and business processes across key Maximo modules including Work Orders, PM CM, and Asset Management.
  • Identify opportunities for modernization, optimization, and standardization.
  • Maintain system configurations, lookup tables, and workflow logic.
  • Support migration of manual or paper-based workflows to modern, mobile-enabled solutions integrated with Maximo Application Suite.
  • Gather requirements directly from customers, field personnel, maintenance staff, and business leaders.
  • Translate requirements into business requirements documents, user stories, process maps, and configuration specifications.
  • Collaborate with developers, architects, and integration teams to ensure enhancements meet operational needs.
  • Review and resolve center-specific configuration differences with focus on standardizing application structure and configurations across the enterprise.
  • Lead standardization of business and technical requirements across customer environment.
  • Implement standardized release management, including version control, testing, and controlled promotion of changes across environments.
  • Participate in system testing, user validation, and change-management activities for project rollouts and updates.
  • Partner with IT support and vendor resources to resolve system performance or technical escalations.
  • Provide engineering support for the RedHat OpenShift-based MAS container platform.
  • Manage system requirements and provide hardware/software updates for evolving workloads.
  • Analyze requirement sets to ensure compliance with reliability, maintainability, and availability standards.
  • Install, integrate, validate, and document MAS components, services, and system software into a fully operational system.
  • Ensure alignment with customer’s infrastructure, functional, and interface design requirements.
  • Conduct system verification testing and support customer acceptance of delivered solutions.
  • Coordinate with customer’s operations, maintenance, and IT stakeholders to gather interface requirements and communicate progress.
  • Understand hybrid integration between on-premises and cloud systems; determine middleware/API gateway needs.
  • Troubleshoot enterprise data discrepancies and integration-related issues.
  • Build, test, maintain, and manage API integrations between enterprise systems.
  • Ensure data integrity and reliable data flow across systems from requirements through production deployment.
  • Support on-site work schedule, if requested.
  • Other duties, as assigned.