2

Remote Triaging Jobs in Massachusetts (NOW HIRING)

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

... triaging. Support Engineer will provide second tier, technical support utilizing application ... Ability to work independently as part of a team that is largely remote * Bachelor's Degree ...

... triaging incoming requests, analyzing technical feasibility, defining clear acceptance criteria ... S. Remote Zone A includes the following locations: * San Francisco Bay Area - California * Metro ...

This is a fully remote opportunity with hybrid available to those local to Boston. Gradient AI ... triaging issues, addressing tech debt responsibly, etc. Bonus Qualifications: * Fluency with ...

Remote Triaging information

What is remote triaging?

Remote triaging is the process of assessing and prioritizing requests, issues, or cases from a distance, often via phone, email, or online platforms. It is commonly used in healthcare, IT support, and customer service to determine the urgency of problems and decide the next steps without an in-person evaluation. Remote triage professionals gather relevant information, categorize issues based on severity, and direct them to the appropriate specialists or departments. This approach helps organizations efficiently manage resources and respond quickly to high-priority situations.

What are the key skills and qualifications needed to thrive as a remote triaging specialist?

To thrive as a Remote Triaging Specialist, you need a solid background in clinical assessment, decision-making, and patient communication, often supported by a healthcare degree and relevant licensure such as RN or LPN. Familiarity with telehealth platforms, electronic health records (EHRs), and triage software is typically required. Strong listening skills, empathy, and the ability to remain calm under pressure are essential soft skills for this role. These competencies ensure accurate patient prioritization, effective remote care, and enhanced patient safety in a virtual environment.

What are some common challenges faced by professionals in remote triaging roles, and how can they be addressed?

Remote triaging professionals often encounter challenges such as accurately assessing cases without in-person evaluation, managing high call or message volumes, and maintaining effective communication with both patients and clinical teams. To address these, strong protocols, up-to-date digital tools, and ongoing training are essential. Additionally, collaborating closely with healthcare providers and leveraging secure communication platforms help ensure that urgent cases are escalated appropriately and patient safety is maintained.
Infographic showing various Remote Triaging job openings in Massachusetts as of August 2026, with employment types broken down into 2% As Needed, 84% Full Time, 7% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Licensed Mental Health Counselor - Remote

Zenea Care Counseling Center

Boston, MA • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 21 hours ago

Posted today


Job description

Position Overview

Zenea Care Counseling Center is actively seeking dedicated and compassionate Licensed Mental Health Counselors to join our team in Boston, Massachusetts. As a full-time therapist, you will have the unique opportunity to provide remote therapy to a diverse clientele, offering critical support and guidance to individuals in need. Our ideal candidate values the importance of mental health and aims to make a lasting impact on the lives of their patients.

About the Organization

Zenea Care Counseling Center is a leading community-based mental health clinic renowned for its commitment to delivering high-quality care. We emphasize a patient-centered approach, ensuring that every individual receives tailored therapy that addresses their unique needs. Our clinic operates Monday through Saturday, allowing flexibility in creating a schedule that aligns with your personal and professional life. Join us in our mission to foster mental well-being in the Boston community and beyond.

Work Environment

This position operates in a fully remote setting, offering the freedom to manage your workspace while collaborating with a supportive and engaged clinical team. We utilize modern technology to facilitate effective communication, record-keeping, and patient management, ensuring a seamless workflow that prioritizes patient care. Our organization provides in-house credentialing services and manages insurance participation to streamline the administrative aspects of your practice.

Key Responsibilities
  • Conduct comprehensive psychosocial assessments for individuals, adolescents, families, and groups, adapting interventions to meet their specific needs.
  • Establish initial patient and family psychosocial assessments, prioritizing care and triaging accordingly to ensure timely interventions.
  • Document assessment results and treatment plans accurately, contributing to interdisciplinary care meetings and discussions to promote cohesive patient care.
  • Exhibit a thorough understanding of the physical, psychological, social, and educational needs of patients across all age groups.
  • Manage patient cases by collaborating with hospital and community professionals, facilitating holistic and coordinated care.
  • Complete all documentation ethically and efficiently to comply with department standards and uphold patient confidentiality.
  • Utilize Cognitive Behavioral Therapy (CBT) and other evidenced-based modalities to help patients achieve their therapeutic goals.
Patient Population / Client Focus

As a Licensed Mental Health Counselor at Zenea Care, you will work with a diverse population within the community, providing treatment for a variety of mental health concerns. Clients may include individuals experiencing anxiety, depression, trauma, relationship issues, and other mental health challenges. The focus is on outpatient therapy, where your expertise will guide clients through their personal journeys toward healing and wellness.

Qualifications
  • A valid license as a Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), or Licensed Independent Clinical Social Worker (LICSW) in the state of Massachusetts.
  • Availability to work between 10 to 40 hours per week or more, providing flexibility in appointment scheduling.
  • A minimum of two years of clinical experience in a mental health setting is preferred.
Preferred Experience
  • Demonstrated proficiency in delivering evidence-based therapeutic interventions, especially Cognitive Behavioral Therapy (CBT).
  • Experience in conducting psychosocial assessments and leading therapeutic sessions effectively.
  • Familiarity with electronic health records (EHR) systems to facilitate documentation and patient management.
Compensation and Benefits

This full-time role offers a competitive annual salary ranging from USD 80,000 to 100,000, based on your experience and credentials. Our comprehensive benefits package includes:

  • Health insurance coverage encompassing medical, dental, and vision plans.
  • Professional liability insurance for added peace of mind.
  • Generous paid time off and holiday policies, supporting your work-life balance.
  • Opportunities for professional development, including access to workshops and continuing education resources.
  • A collaborative team environment with ongoing support and supervision to help you thrive in your role.
Career Growth Opportunities

At Zenea Care, we are committed to the professional growth of our staff. As a part of our team, you will have access to mentorship programs, opportunities for specialization within areas of interest, and potential advancement into leadership roles. Our culture encourages continuous learning and development, ensuring that you constantly evolve in your clinical practice.

Why Join Our Team

By joining Zenea Care Counseling Center, you become a vital part of a team dedicated to improving the mental health of individuals in our vibrant community. We value your unique contributions and are committed to fostering a supportive and inclusive environment where you can excel both personally and professionally. If you are passionate about making a difference in the lives of others, we invite you to apply and be part of our mission.

Application Information

If you are ready to take the next step in your mental health career with Zenea Care Counseling Center, please submit your resume and a cover letter detailing your relevant experience and passion for mental health work. We look forward to reviewing your application and welcoming you to our dedicated team of professionals.