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Remote Triage Nursing Jobs in Rochester, NY (NOW HIRING)

Remote Triage Nursing information

See Rochester, NY salary details

$13

$31

$50

How much do remote triage nursing jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote triage nursing in Rochester, NY is $31.18, according to ZipRecruiter salary data. Most workers in this role earn between $24.18 and $35.58 per hour, depending on experience, location, and employer.

What is remote triage nursing?

Remote triage nursing involves licensed nurses assessing patients' symptoms and medical needs over the phone or through digital platforms. These nurses use established protocols to determine the urgency of a patient's condition and advise on appropriate care, such as self-care at home, visiting a healthcare provider, or seeking emergency services. Remote triage nurses play a crucial role in ensuring patients receive timely and accurate medical guidance, often serving as the first point of contact in the healthcare system. This role requires strong communication skills, clinical knowledge, and the ability to make critical decisions without an in-person assessment.

What are the key skills and qualifications needed to thrive as a remote triage nurse, and why are they important?

To thrive as a Remote Triage Nurse, you need a solid nursing background, current RN licensure, and strong assessment and critical thinking skills. Familiarity with telehealth platforms, electronic health records (EHRs), and telephone triage protocols is typically required. Excellent listening, clear communication, and empathy are vital soft skills for accurately assessing patient needs without in-person contact. These competencies ensure safe, timely care decisions and effective patient guidance in a remote healthcare environment.

What are some common challenges remote triage nurses face, and how can they overcome them?

Remote triage nurses often encounter challenges such as assessing patient conditions without a physical exam, managing high call volumes, and ensuring clear communication over the phone or video. To overcome these challenges, nurses rely on strong clinical judgment, detailed questioning techniques, and effective use of triage protocols. Building confidence in remote assessment skills, staying organized, and participating in ongoing training can help nurses provide safe and accurate advice while maintaining a high standard of patient care.

What is the difference between Remote Triage Nursing vs Remote Medical Call Center Agent?

AspectRemote Triage NursingRemote Medical Call Center Agent
CredentialsRegistered Nurse (RN) license, triage certificationBasic healthcare training, customer service skills
Work EnvironmentHealthcare settings, telehealth platformsCall centers, customer support environments
Employer & IndustryHospitals, clinics, telehealth providersInsurance companies, healthcare support services

Remote Triage Nursing involves licensed RNs providing clinical assessments and advice via telehealth, while Remote Medical Call Center Agents handle general health inquiries and support without clinical judgment. Both roles require healthcare knowledge but differ in certification and scope of practice.

Can a remote triage nurse work from home?

Yes, remote triage nurses typically work from home, using telehealth platforms and communication tools to assess patient symptoms and provide guidance. They need strong communication skills, relevant nursing certifications, and access to a reliable internet connection to perform their duties effectively.

How much do remote triage nurses make?

Remote triage nurses typically earn between $60,000 and $80,000 annually, depending on experience, certifications, and employer. Some may also receive additional benefits such as flexible schedules and opportunities for overtime or bonuses.

How to become a remote triage nurse?

To become a remote triage nurse, you typically need to hold a valid registered nurse (RN) license, gain experience in clinical settings, and complete training in telehealth or triage protocols. Strong communication skills, proficiency with electronic health records, and certification in basic life support (BLS) are also often required.

What are popular job titles related to Remote Triage Nursing jobs in Rochester, NY?

For Remote Triage Nursing jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Remote Triage Nursing jobs?

Cities near Rochester, NY with the most Remote Triage Nursing job openings:

Infographic showing various Remote Triage Nursing job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,857 per year, or $31.2 per hour.

Registered Nurse - Communications Center (Central Triage)

Rochester Regional Health

Rochester, NY • On-site, Remote

Full-time

Re-posted 7 days ago


Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 219 frontline employees who took The Breakroom Quiz

304th of 893 rated healthcare providers


Job description

Job Title: Registered Nurse - Communications Center (Central Triage)
Location: Riedman Center/Remote
*IN PERSON TRAINING (8 WEEKS)*
*Working from home / hybrid schedule is an option once trained, will be expected to come into the office when needed*
Hours Per Week: 40
Schedule: Days/Evenings/Nights/Weekends (every other weekend + split holidays) 4, 8 or 12 hr shifts
*Must live within 1 hour of Riedman Center*
SUMMARY:
As a Registered Nurse (RN), you're the engine and the heart of patient care at Rochester Regional Health. You make a positive difference every single day in the lives of our patients, their family members and visitors - going above and beyond to meet their needs with courtesy, kindness, respect and compassion.
RESPONSIBILITIES:
• Performs initial and ongoing assessment of the patient, utilizing appropriate data (i.e. physical, psychological, educational and risk-screen data appropriate for the chronological / developmental age of the patient).
• Demonstrates clinical judgment in responding to priority patient needs.
• Communicates and documents assessment of patient with the interdisciplinary team. Utilizes all available resources in order to meet the needs of the patient and family.
Planning:
• Develops and documents plan of care, treatment and services which is individualized and appropriate for the patient needs, strengths, limitations and goals.
• Includes the interdisciplinary health team as needed.
• Demonstrates effective communication with the patient / family and interdisciplinary team.
Implementation:
• Provides care, treatment and services in collaboration with interdisciplinary health team.
• Maintains an appropriate nurse-patient relationship.
• Complies with organizational policies, procedures and protocols including policies governing safety, medication administration and documentation.
• Initiates and documents education plan for the patient and family based on identified learning.
Evaluations:
• Evaluates, communicates and documents patient responses to care.
• Revises plan of care based on ongoing evaluations and updates documentation appropriately.
Education:
• Ensures the patient and family receives / understands education / training specific to their needs and abilities using the teach back method for evaluation and documents appropriately.
Demonstrates Compassion, Leadership and Professionalism:
• Confidently leads the care delivery team through effective communication, collaboration and leadership.
• Assumes responsibility and accountability on the unit / patient care team.
• Demonstrates the ability to work collaboratively with others.
• Demonstrates knowledge of legal aspects of nursing as evidenced by documentation and professional behaviors.
• Delegates appropriate responsibilities to assigned nurses and ancillary staff.
• Demonstrates ability to manage job related stressors and constructive feedback during intra/interdepartmental relations.
• Demonstrates flexibility in meeting staffing needs throughout the organization.
• Participates in problem-solving activities at the unit level by identifying the problem and collaboratively working toward resolution.
• Provides input regarding protocols, policies and procedures to immediate supervisor.
• Provides training / precepting for new team members on the unit.
Performance Improvement / Evidence Based Practice / Research:
• Demonstrates knowledge of evidence-based practice within practice area and identifies opportunities for performance improvement.
• Participates and utilizes the performance improvement process to improve clinical practice.
• Completes at least one clinical research utilization (CRU) form for submission to Nursing Research Department utilizing a research article from the last 5 years from research performed in the United States.
Compliance
• Completes a minimum of 5 nationally approved contact hours (CNE or CEU) per year.
• Completes mandatory in-services and health screens in timely manner.
• Maintains Basic Life Support (BLS) certification.
REQUIRED QUAILFICATIONS
• Diploma or Associate's Degree in Nursing required; Bachelor's Degree in Nursing preferred.
• Registered Nurse license in New York State.
• Basic Life Support (BLS) certification
• 3 years RN experience minimum
PREFERRED QUALIFICATIONS
• Prior experience pediatrics, adult medicine and triage strongly preferred.
EDUCATION:
AS: Nursing (Required)
LICENSES / CERTIFICATIONS:
BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA), RN - Registered Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED)
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$35.34 - $47.13
CITY:
Rochester
POSTAL CODE:
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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