Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
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Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
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Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
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Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Quick apply
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecast future workload trends and plan staffing levels. You'll partner with business leaders to ...
Be Seen First
Baltimore, MD · Remote
... to identify trends, variances, and opportunities for improved resource alignment across CCSQ ... forecasting tools, and financial tracking artifacts in CMS-approved platforms. · Support ...
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Be Seen First
Baltimore, MD · Remote
... to identify trends, variances, and opportunities for improved resource alignment across CCSQ ... forecasting tools, and financial tracking artifacts in CMS-approved platforms. · Support ...
Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecasting, or traffic environment * Strong analytical and problem-solving skills (trend ...
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Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecasting, or traffic environment * Strong analytical and problem-solving skills (trend ...
Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecasting, or traffic environment * Strong analytical and problem-solving skills (trend ...
Quick apply
Baltimore, MD · Remote
$32.80/hr
Remote (U.S.) -- client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of ... forecasting, or traffic environment * Strong analytical and problem-solving skills (trend ...
Baltimore, MD · Remote
$180K - $200K/yr
Remote (Monthly travel to Montreal and regular travel throughout North America) Employment Type ... strategies, forecasting, annual business plans, and commercial KPIs. * Analyze market trends ...
New
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Baltimore, MD · Remote
$180K - $200K/yr
Remote (Monthly travel to Montreal and regular travel throughout North America) Employment Type ... strategies, forecasting, annual business plans, and commercial KPIs. * Analyze market trends ...
New
... forecasting and closing processes * Analyze clients' financial results with respect to profits, trends, cost and compliance with budgets * Present and provide insight on financial results with a ...
... forecasting and closing processes * Analyze clients' financial results with respect to profits, trends, cost and compliance with budgets * Present and provide insight on financial results with a ...
Annapolis, MD · On-site +1
... forecasting and closing processes * Analyze clients' financial results with respect to profits, trends, cost and compliance with budgets * Present and provide insight on financial results with a ...
Annapolis, MD · On-site +1
... forecasting and closing processes * Analyze clients' financial results with respect to profits, trends, cost and compliance with budgets * Present and provide insight on financial results with a ...
... forecasting and closing processes * Analyze clients' financial results with respect to profits, trends, cost and compliance with budgets * Present and provide insight on financial results with a ...
Quick apply
... forecasting and closing processes * Analyze clients' financial results with respect to profits, trends, cost and compliance with budgets * Present and provide insight on financial results with a ...
Baltimore, MD · On-site +1
$70K - $100K/yr
With rapid growth and a fully remote team fueled by passion, innovation, and collaboration, we're ... Forecasting * Develop and maintain accurate revenue forecasts. * Analyze historical data and market ...
Baltimore, MD · On-site +1
$70K - $100K/yr
With rapid growth and a fully remote team fueled by passion, innovation, and collaboration, we're ... Forecasting * Develop and maintain accurate revenue forecasts. * Analyze historical data and market ...
Regularly update the team on your pipeline status, closed deals, and forecasted sales. While you ... Stay informed about the latest offerings in our portfolio and industry trends. Be willing to learn ...
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Regularly update the team on your pipeline status, closed deals, and forecasted sales. While you ... Stay informed about the latest offerings in our portfolio and industry trends. Be willing to learn ...
$35.8K - $45.2K
2% of jobs
$45.2K - $54.6K
7% of jobs
$54.6K - $64K
14% of jobs
$64.7K is the 25th percentile. Wages below this are outliers.
$64K - $73.3K
19% of jobs
The median wage is $77.2K / yr.
$73.3K - $82.7K
18% of jobs
$91.8K is the 75th percentile. Wages above this are outliers.
$82.7K - $92.1K
15% of jobs
$92.1K - $101.5K
12% of jobs
$101.5K - $110.9K
6% of jobs
$110.9K - $120.3K
4% of jobs
$120.3K - $129.7K
2% of jobs
$129.7K - $139.1K
0% of jobs
$35.8K
$82.2K
$139.1K
| Aspect | Remote Trend Forecasting | Remote Data Analyst |
|---|---|---|
| Required Credentials | Bachelor's in Business, Marketing, or related field; knowledge of industry trends | Bachelor's in Statistics, Mathematics, or related field; proficiency in data analysis tools |
| Work Environment | Research-focused, strategic planning, industry analysis | Data collection, analysis, reporting, and visualization |
| Employer & Industry Usage | Market research firms, consulting agencies, retail, fashion | Tech companies, finance, healthcare, marketing |
| Common Search & Comparison Intent | Understanding trend prediction roles, industry forecasting | Analyzing data, generating reports, insights |
Remote Trend Forecasting involves predicting future industry trends through research and analysis, focusing on strategic insights. Remote Data Analysts interpret data sets to generate reports and support decision-making. While both roles require analytical skills, trend forecasting emphasizes industry knowledge and strategic prediction, whereas data analysis centers on data manipulation and reporting.

Contractor
Medical, Dental, Vision, Life, Retirement
Re-posted 14 days ago
WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE
Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H
JOB OVERVIEW
In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.
WHAT YOU’LL DO
Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).
Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.
Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.
Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).
Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.
Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).
Monitor and report schedule adherence.
Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.
REQUIRED QUALIFICATIONS
Bachelor’s degree, OR equivalent experience
3+ years of experience in service center operations or scheduling/forecasting within a call center environment
Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)
Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)
Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)
Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems
Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)
NICE TO HAVE
Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)
Experience supporting skills-based routing environments and multi-skill scheduling
Strong experience with adherence monitoring and shrinkage planning
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M- #LI-
Ref: #851-Rockville-S1