Proven experience in online gaming, customer service, concierge, luxury telemarketing or other ... Passion for sports, casino and/or sports & casino betting #LI-REMOTE
Proven experience in online gaming, customer service, concierge, luxury telemarketing or other ... Passion for sports, casino and/or sports & casino betting #LI-REMOTE
Remote Travel Concierge information
What is a remote travel concierge?
A Remote Travel Concierge is a professional who assists clients with all aspects of travel planning and arrangements from a remote location, often online or over the phone. Their services can include booking flights, hotels, rental cars, and excursions, as well as providing personalized recommendations and handling special requests. They act as a single point of contact for travelers, ensuring a seamless and stress-free travel experience. Remote Travel Concierges work for travel agencies, luxury travel companies, or operate independently, and leverage technology to manage itineraries and communicate with clients worldwide.
How does a remote travel concierge typically collaborate with clients and vendors?
As a Remote Travel Concierge, you will frequently coordinate with both clients and travel vendors—such as hotels, airlines, and tour operators—primarily through digital communication tools like email, messaging platforms, and video calls. Building strong relationships and maintaining clear, prompt communication is essential to anticipate client preferences and resolve any issues quickly. You'll often juggle multiple client requests simultaneously, requiring excellent organizational skills and a proactive approach to problem-solving. Collaboration with vendors is key to securing exclusive deals and ensuring that all aspects of the client's itinerary run smoothly.
What are the key skills and qualifications needed to thrive as a remote travel concierge?
To thrive as a Remote Travel Concierge, you need strong customer service skills, in-depth knowledge of travel planning, and a background in hospitality or travel-related fields. Familiarity with booking platforms, global distribution systems (GDS), and travel management software is often required, along with certifications such as Certified Travel Associate (CTA) being advantageous. Outstanding communication, problem-solving abilities, and attention to detail set top performers apart in this role. These skills are crucial for delivering personalized travel experiences and efficiently resolving client needs from a remote setting.
What is the difference between Remote Travel Concierge vs Remote Travel Agent?
| Aspect | Remote Travel Concierge | Remote Travel Agent |
|---|---|---|
| Credentials | Customer service skills, travel knowledge, certifications (optional) | Travel certifications, licensing, customer service skills |
| Work Environment | Client-facing, personalized service, luxury or high-end travel | Booking, itinerary planning, client communication |
| Employer & Industry | Travel agencies, luxury service providers, concierge companies | Travel agencies, online booking platforms, tour operators |
| Search & Comparison | Often compared for personalized service roles, luxury travel | More focused on booking and transactional tasks |
While both roles involve assisting travelers, a Remote Travel Concierge provides personalized, high-end service and tailored experiences, often working closely with clients to meet specific needs. In contrast, a Remote Travel Agent primarily handles bookings and itinerary arrangements, focusing on transactional tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.
What does a remote travel concierge do?
A remote travel concierge plans and arranges travel experiences for clients, including booking flights, accommodations, activities, and transportation. They provide personalized recommendations, handle reservations, and ensure smooth travel experiences, often using communication tools like email, phone, or chat. Strong organizational skills and knowledge of travel industry tools are essential for this role.
What is the best remote travel agency to work for?
Remote travel concierge roles are offered by various travel agencies that operate virtually, with some well-known companies providing remote positions such as Virtuoso, Travel Leaders, and Expedia. When choosing an employer, consider factors like company reputation, training programs, and flexibility, as well as the ability to use booking tools and customer service skills remotely.
What are popular job titles related to Remote Travel Concierge jobs in Alberta?
For Remote Travel Concierge jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Remote Travel Concierge jobs in Alberta look for?
The top searched job categories for Remote Travel Concierge jobs in Alberta are:
What cities in Alberta are hiring for Remote Travel Concierge jobs?
Cities in Alberta with the most Remote Travel Concierge job openings:
Job description
About the Role
Ownership and oversight of Player Development performance across all offered online sportsbook and iCasino products for all operating states and provinces within an assigned region (including, but not limited to - VIP acquisition, VIP retention, VIP P&L, VIP reinvestment, VIP market share expansion).
Direct oversight and development of all VIP Managers within all operating states and provinces in an assigned region.
About the Work
- Directs the casino marketing function for PENN Interactive
- Drives revenue, increases VIP database, and growth in key markets
- Leads strategic direction for the regional VIP team to reach key VIP sales metrics, customer engagement, market share, and net revenue
- Assists with development and enforcement of department processes and compliance initiatives that improve operations, efficiency, and service
- Provides the Vice President of VIP with high level KPI data reporting and reviews of individual manager, host, and associate performances within an assigned region
- Consistently keeps a high level of awareness of the VIP market offerings from competitors across the industry and leverages all relevant intel to acquire and maintain VIP wallet share within an assigned region
- Maintains an updated and high level of knowledge of all relevant details of front-end product and technology (including, but not limited to, new product offerings and releases, cashier options for financial transactions, rules of casino games offered and different bet types on the sportsbook, etc...) and keeps regional staff informed and educated on all relevant information in this aspect
- Assists with the creation of a steady top of funnel stream for new VIP business by generating opportunities that target relationships with potential high value players and social spaces
- Oversee all new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members within assigned region
- Utilizes daily reporting and analysis to make sound business decisions for an assigned region
- Assists the Vice President of VIP with the creation, implementation and adoption of all new department initiatives and policies, including, but not limited to - sales performance incentive programs for the entire regional team as well as individual employees within an assigned region
- Maintains constant and open communication with the Risk and Trading team, Responsible Gaming, Payment, and AML teams to make informed decisions as needed based on business
About You
- At least 5+ years of gaming experience either online or with a brick-and-mortar casino
- At least 3+ years of management experience, with a proven track record of successfully managing a sales team and driving revenue
- At least 2+ years of experience with an online gaming operation
- Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
- Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
- Proficient in data management tools
- Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions
- Ability to develop, review, and comprehend player tracking screens, reports, and all other necessary information and documentation
- Ability to communicate effectively with external contacts and all levels of
- The ability to travel and attend both on and off property events throughout the United States and Canada
- Oversee and supervise high level events designed for our top customers and oversee team members at said events
- Must be able to qualify for licenses and permits required by federal, state and local regulations
- MUST HAVE: Passion for sports, casino and/or sports & casino betting
#LI-REMOTE
About Penn Interactive
Sourced by ZipRecruiter
Industry
Gambling activities
Company size
51 - 200 Employees
Headquarters location
Philadelphia, PA, US
Year founded
2015