Do you live, sleep, eat and breathe all things clinical technology implementation? Do you learn quickly and want to help make a difference in the healthcare industry? Would you like to use your skills in a collaborative and fast-paced work environment with the flexibility of a project-based schedule?
If so, this may be the perfect role for you! Please review the details below and click "Apply" today if this role excites you as a potentially amazing fit!
Position Purpose:
AvaSure's Field Clinical Engagement Specialist is responsible for delivering onsite clinical implementation, education, and go-live support for AvaSure customer programs, with a primary focus on remote patient safety observation programs. This role executes implementation plans, delivers instructor-led and hands-on product training, and supports the successful adoption of AvaSure solutions during new program implementations and existing program upgrades. The Field Clinical Engagement Specialist primarily supports low to moderately complex customer implementations and program upgrades, helping ensure a positive customer experience, successful solution adoption, and long-term program success.
Primary Responsibilities:
• Travel to customer sites to deliver onsite clinical implementation support, go-live activities, and customer program upgrades for new low to moderately complex customer programs and existing customer upgrades.
• Deliver instructor-led education and hands-on product training to clinical staff, super users, and hospital leadership.
• Provide onsite coaching, troubleshooting, and end-user guidance to promote confidence and successful adoption of AvaSure solutions.
• Collaborate with internal and customer stakeholders to address implementation needs, resolve barriers, and support successful program adoption.
• Document implementation activities, clinical observations, and maintain internal records (e.g., hospital data, reports, outcomes).
• Maintain current knowledge of AvaSure solutions.
• Ensure compliance with credentialing and administrative requirements.
Competencies & Work Style:
• Professionalism: Represents AvaSure with professionalism while maintaining strong clinical credibility and customer trust.
• Communication & Presentation Skills: Delivers clear, engaging, and effective communications to diverse audiences, including formal presentations and impromptu discussions.
• Clinical Education & Facilitation: Delivers effective education using adult learning principles to promote learner engagement, confidence, and successful adoption.
• Translation of Technical & Clinical Concepts: Simplifies complex technical and clinical information to end users in a clear, understandable way.
• Technology Proficiency: Demonstrate the ability to quickly learns new technologies and confidently educate customers on product functionality.
• Critical Thinking & Sound Judgment: Applies clinical knowledge, analytical thinking, and sound judgment to drive successful outcomes.
• Problem Solving & Situational Responsiveness: Assesses implementation challenges, applies experience-based insights, and guides troubleshooting efforts.
Supervisory Requirements
Education & Experience:
- Associate's degree is required, Bachelor's degree in Nursing preferred.
- Active RN license is required.
- 4+ years of hands on clinical experience in a hospital setting is required.
- 1 year of clinical implementation experience preferred.
- Experience in healthcare leadership, policy development, process improvement, workflow design, and quality improvement preferred.
- Experience in onboarding and mentoring new hospital staff.
- Proficiency in Microsoft Office applications.
- Maintains credentials necessary for onsite visits.
Physical Demands and Working Conditions:
- Must be able to travel Monday through Friday, no weekends, in the US and Canada. Schedule while traveling may not be traditional 8am - 5pm, may involve some off-shift work. There is overnight travel associated with this position, both by car and plane.
- Must be able to sit for much of the workday with periodic walking and/or standing.
- Must be able to work in an office environment.
Compensation
- Base Rate: 50.00 - 60.00/hour
FLSA Classification: Non-exempt
Location: US Remote. US-based Travel Required.
Why AvaSure?
As the pioneer and expert in inpatient telehealth, AvaSure has provided safer environments with over 2 million patients monitored and 200 million monitored hours. By continuing to reduce adverse events, and by optimizing workforce efficiencies for the nation's top health systems, AvaSure has consistently lowered the cost of care while providing safer, more efficient healthcare for everyone.
Diversity creates a healthier work environment: AvaSure is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 
