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Remote Timeshare Call Center Jobs in Philadelphia, PA

RIT Solutions

IT Project Manager

King Of Prussia, PA · On-site +1

$96.30K - $113.90K/yr

Knowledge of infrastructure (networking, telephony, security) relevant to call centers. Nice to Have: * Experience with remote or hybrid service center models * ITIL certification or familiarity with ...

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Remote Timeshare Call Center information

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How much do remote timeshare call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote timeshare call center in Philadelphia, PA is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Timeshare Call Center Representative, and why are they important?

To thrive as a Remote Timeshare Call Center Representative, you need strong communication skills, persuasive sales abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and basic computer applications is typically required. Outstanding active listening, patience, and resilience set top performers apart in this role. These competencies are vital for building rapport with clients, meeting sales targets, and handling objections effectively in a remote, high-volume environment.

What are some common challenges faced by agents working in a remote timeshare call center and how can they be addressed?

Agents in remote timeshare call centers often face challenges such as handling high call volumes, maintaining motivation while working independently, and managing difficult customer objections. Staying organized with time management tools, participating in regular virtual team meetings, and leveraging training resources can help agents stay connected and effective. Building strong communication skills and seeking feedback from supervisors also play a key role in overcoming these challenges and ensuring success in the remote environment.

What is a remote timeshare call center?

A remote timeshare call center is a team of customer service or sales agents who work from home or remote locations, handling phone calls related to timeshare properties. These agents assist customers with inquiries about timeshare ownership, booking, payments, or issues, and may also conduct sales or marketing calls to potential buyers. The remote setup allows flexible work arrangements and can help companies provide support across different time zones. Common tasks include answering questions, resolving problems, and providing information about vacation packages or promotions. Remote timeshare call centers often use specialized software to manage calls, track customer interactions, and ensure quality service.

What is the difference between Remote Timeshare Call Center vs Remote Vacation Sales Agent?

AspectRemote Timeshare Call CenterRemote Vacation Sales Agent
CredentialsCustomer service experience, sales skillsSales experience, communication skills
Work EnvironmentCall center setting, inbound/outbound callsRemote, direct sales calls with clients
Industry UsageTimeshare industry, hospitalityTravel and vacation packages
Job FocusHandling timeshare inquiries and salesPromoting vacation packages and closing sales

While both roles involve sales and customer interaction in the travel industry, a Remote Timeshare Call Center primarily handles timeshare inquiries and sales within a call center environment. In contrast, a Remote Vacation Sales Agent focuses on selling vacation packages directly to clients, often with more flexibility and varied sales approaches. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most commonly searched types of Timeshare Call Center jobs in Philadelphia, PA? The most popular types of Timeshare Call Center jobs in Philadelphia, PA are:
What are popular job titles related to Remote Timeshare Call Center jobs in Philadelphia, PA? For Remote Timeshare Call Center jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Remote Timeshare Call Center jobs in Philadelphia, PA look for? The top searched job categories for Remote Timeshare Call Center jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Remote Timeshare Call Center jobs? Cities near Philadelphia, PA with the most Remote Timeshare Call Center job openings:
Remote Timeshare Call Center jobs near you
Healthcare Call Center Representative

Healthcare Call Center Representative

Ivy Rehab Network

Philadelphia, PA • On-site, Remote

$16.25 - $20.25/hr

Full-time

Posted 15 days ago

Ivy Rehab Physical Therapy rating

6.8

Company rating: 6.8 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

489th of 864 rated healthcare providers

Job description

State of Location:
Pennsylvania
Position Summary:
At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
The Patient Engagement Advocate (Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a "local" patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
Your responsibilities will include:
  • Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.

  • Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient's needs are handled with care.

  • Leverage technology and knowledge base content modules to provide an experience that "feels local" from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid "us vs them" approach and demonstrate an inclusive "we" mentality.

  • Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.

  • Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.

  • Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.

  • Effectively inform and educate patients on insurance and about our financing/payment plan options.

  • Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.

  • Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.

  • Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.

  • May work in other channels such as outbound, email, chat, etc.

  • Perform other duties as assigned.

To excel in this role, you should possess:
  • High School/GED or equivalent; College degree is preferable

  • Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
  • Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
  • Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency <50 ms; and Packet Loss <2%
  • Preferred typing aptitude of 50-70 WPM.

  • Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)

  • Demonstrated tenure in previous positions of at least 2-3 years

  • Must have a dedicated, quiet workspace at home (with a door) to work without distractions

  • Must be able to provide a reliable high-speed internet connection for remote work

  • Excellent verbal and written communication skills and the ability to effectively engage with patients

  • Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)

  • Attention to detail

  • Ability to work in a fast-paced environment

  • Must be technically savvy, with demonstrated experience working with multiple systems and apps

We welcome you to apply if you hold the following attributes:
  • Good listener

  • Collaborative and team player

  • Ability to display caring attitude and be empathetic

  • Multi-task-carry on engaging conversation while following proper protocols for information capture

  • Receptivity to coaching as well as understanding your strengths and opportunities for development

Why choose Ivy?
  • Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

  • Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

  • Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.

  • Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

#LI-remote
#LI-ST1
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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