Upgrade Sales
Orlando, FL · Remote
Communicate the value of Thousand Trails memberships in a clear, compelling way that builds trust ... Work Environment This position operates in a professional call center or remote office environment.
Upgrade Sales
Orlando, FL · Remote
Communicate the value of Thousand Trails memberships in a clear, compelling way that builds trust ... Work Environment This position operates in a professional call center or remote office environment.
Remote Thousand Trails information
What are some common challenges faced by employees working remotely for Thousand Trails, and how can they be addressed?
Employees working remotely for Thousand Trails often face challenges such as maintaining effective communication across distributed teams, managing time zones, and staying connected to the company culture. To address these, Thousand Trails typically implements regular virtual meetings, collaborative tools, and clear communication protocols. It's important for remote team members to proactively engage with colleagues and participate in company-sponsored virtual events to foster a sense of belonging and collaboration.
What is a Remote Thousand Trails job?
A Remote Thousand Trails job typically refers to positions with Thousand Trails, a network of campgrounds and RV resorts, that can be performed remotely rather than on-site. These jobs may include customer service, reservations support, marketing, or administrative work that supports campground operations. Employees in these roles use computers and telecommunication tools to assist members, manage bookings, or provide information, all while working from home or another remote location. These positions are ideal for individuals seeking flexible work arrangements within the outdoor hospitality industry.
What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative for Thousand Trails, and why are they important?
To thrive as a Remote Customer Service Representative for Thousand Trails, you need strong communication skills, problem-solving abilities, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM software, reservation management systems, and standard office tools is typically required. Superior patience, active listening, and a friendly demeanor help you stand out when assisting customers remotely. These skills are crucial for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction in a virtual environment.
What cities are hiring for Remote Thousand Trails jobs? Cities with the most Remote Thousand Trails job openings:
What are the most commonly searched types of Thousand Trails jobs? The most popular types of Thousand Trails jobs are:
What states have the most Remote Thousand Trails jobs? States with the most job openings for Remote Thousand Trails jobs include:
What job categories do people searching Remote Thousand Trails jobs look for? The top searched job categories for Remote Thousand Trails jobs are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 14 days ago
Equity LifeStyle Properties rating
5.8
Based on 22 frontline employees who took The Breakroom Quiz
133rd of 154 rated real estate companies
Job description
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Upgrade Sales in Orlando, Florida.Job Summary
The Membership Sales Specialist is responsible for driving enhancements and new membership revenue for Thousand Trails through outbound and inbound call center activity. This role focuses on consultative selling, educating members and prospects on membership benefits, presenting exclusive enhancement opportunities, and delivering a high-level customer experience that supports long-term engagement and loyalty.
This position is ideal for energetic, goal-oriented sales professionals who thrive in a fast-paced environment and love turning conversations into conversions.
Essential Job Duties
Sales & Revenue Generation
- Meet or exceed monthly and annual sales goals; compensation grows significantly with overachievement through commissions and bonuses.
- Conduct outbound calls to current and prospective members to present membership products, upgrades, and exclusive promotions.
- Execute strong consultative selling skills to assess guest needs and recommend appropriate membership solutions.
- Accurately complete and process contracts while communicating all membership promotions clearly and compliantly.
- Maintain detailed product knowledge of all membership tiers, enhancements, promotions, and program changes.
Customer Education & Engagement
- Communicate the value of Thousand Trails memberships in a clear, compelling way that builds trust and interest.
- Maintain warm, professional relationships with current members to drive referral activity and repeat business.
- Assist members with questions regarding benefits, usage, product differences, and upgrade options.
Collaboration & Best Practices
- Work closely with leadership to align sales strategy, promotional focus, and target populations.
- Share and implement best sales practices to support team-wide performance improvement.
- Contribute feedback on member behaviors, objections, and trends to support product development and promotional strategy.
Marketing & Outreach Support
- Prepare and update promotional materials used to present enhancements and membership opportunities.
- Support call campaigns and targeted outreach initiatives that increase awareness and conversion.
- Utilize metrics and dashboards to measure campaign effectiveness and adjust sales techniques accordingly.
Skills, Education, and Experience You'll Need
- Bachelor's degree in Sales, Marketing, Business, or equivalent experience (preferred but not required).
- 2+ years of sales experience, ideally in hospitality, real estate, call center, or membership/subscription-based industries.
- Strong communication, interpersonal, and negotiation skills, confident on the phone and in virtual settings.
- High degree of self-motivation with the ability to prioritize tasks, handle multiple conversations, and hit deadlines.
- Robust customer service mindset with a desire to help members maximize the value of their membership.
- Proficiency with Microsoft Office, Google Workspace, CRM systems (Salesforce a plus), and cloud-based sales tools.
Work Environment
This position operates in a professional call center or remote office environment. Team members spend significant time on the phone and computer while engaging with members. Occasional travel for training or events may be required.
Why This Role Matters
You are often the first, and most influential voice a member hears. You help them understand the full value of their membership, elevate their experience, and strengthen their connection to the Thousand Trails community. Your success directly supports long-term retention and company growth.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
What Equity LifeStyle Properties employees say
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About Equity LifeStyle Properties
Sourced by ZipRecruiter
Equity LifeStyle Properties, based in Chicago, IL, US, is a leading real estate investment trust (REIT) in the industry. The company specializes in the ownership and operation of high-quality resort communities in the United States and British Columbia. Originated in 1992, it presents a diverse portfolio of over 400 properties, across 33 states and British Columbia. The prime focus of Equity LifeStyle Properties is to provide a fantastic living experience with exceptional amenities and customer service. Their mission is to combine a passion for resort living with a dedication to delivering value to their shareholders, customers, employees, and business partners.
Industry
Real estate
Company size
5,001 - 10,000 Employees
Headquarters location
Chicago, IL, US
Year founded
1992