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Remote Texting Jobs in Cleveland, OH (NOW HIRING)

Drips

Chatroom Operator (Remote)

Cleveland, OH · Remote

$10 - $13/hr

The founders of conversational texting and Americas leading automated humanized texting platform for brands to hold conversations at scale with their consumers. In a world where no one answers calls ...

Drips

Client Success Manager (Remote)

Cleveland, OH · Remote

We use an AI-powered conversational outreach strategy that includes human-like two-way texting ... Drips is a fully remote work environment. Preferred Skills * Experience in affiliate marketing or ...

All JobsTexting JobsRemote Texting JobsRemote Texting Jobs in Cleveland, OH

Remote Texting information

What is remote texting?

Remote texting is a job where individuals communicate with clients or customers through text messages from a remote location, usually from home. This role often involves answering questions, providing customer support, conducting sales conversations, or moderating online communities. Remote texting jobs are popular because they offer flexible working hours and do not require phone calls. Requirements typically include strong written communication skills, good typing speed, and access to a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote texting customer support representative?

To thrive as a Remote Texting Customer Support Representative, you need strong written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer support platforms, chat tools, and CRM systems is typically required. Exceptional problem-solving, patience, and the ability to multitask help you stand out in this role. These skills ensure timely, clear, and helpful responses to customers, maintaining satisfaction and efficiency in a remote environment.

What are some common challenges faced by remote texting specialists and how can they be managed?

Remote texting specialists often face challenges such as managing high volumes of messages, maintaining consistent response quality, and staying engaged while working independently. To manage these, it's important to develop strong organizational skills, utilize templates or scripts provided by the employer, and take regular breaks to avoid burnout. Collaborating with team members through regular virtual meetings and using internal communication tools can also help maintain a sense of connection and support.

What is the difference between Remote Texting vs Remote Customer Service Representative?

AspectRemote TextingRemote Customer Service Representative
Primary RoleCommunicating via text messages with customers or clientsHandling customer inquiries and support through various channels, including phone, email, and chat
Required SkillsExcellent written communication, quick typing, basic tech skillsStrong communication, problem-solving, multitasking
Work EnvironmentHome or remote, using messaging platformsHome or remote, using CRM and communication tools
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications (e.g., CPR, CSR training) may be preferred

Remote Texting focuses on communicating primarily through text messages, often for marketing or support. Remote Customer Service Representatives handle a broader range of customer interactions across multiple channels. Both roles require strong communication skills and are commonly performed remotely, but they differ in scope and tools used.

What are popular job titles related to Remote Texting jobs in Cleveland, OH?

For Remote Texting jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Remote Texting jobs in Cleveland, OH look for?

The top searched job categories for Remote Texting jobs in Cleveland, OH are:

Remote Texting jobs near you
Infographic showing various Remote Texting job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 18% Part Time, and 9% Contract. Highlights an 98% Physical, and 2% Remote job distribution.

Chatroom Operator (Remote)

Cleveland, OH • Remote

Drips
Marketing • 51 - 200 employees
Learn more about Dripsexternal

$10 - $13/hr

Part-time

Posted 5 days ago

Job description

Who are we?

We are Drips. The founders of conversational texting and Americas leading automated humanized texting platform for brands to hold conversations at scale with their consumers.
In a world where no one answers calls anymore, Drips is answering a real need in the market for companies and their consumers.

What's the job?

We are looking to expand our work from home conversation improvement team. Every day Drips holds millions of automated humanized conversations for our clients, but automation isn't enough, and Artificial Intelligence (A.I.) isn't perfect. We hold the highest industry standard of excellence in staying humanized and if our natural language processor is not 98% sure what a user is asking, we will rely on you and your teammates to read a consumer's response, respond contextually, and categorize it appropriately.

Example:
A user says, Cant now, werkin. This would be categorized and handled by clicking the I'm at work. button.
You must be able to maintain a 97%+ accuracy in your responses that will be randomly audited and quality assured. Your work and responses will help inform our natural language model therefore your accuracy is of the utmost importance.

Compensation: 

$10-$13/hour, part-time (up to 27 hours/week)

Training: 

This is a work from home opportunity, training will be held via Zoom video call.

Hours:

We are looking for multiple shifts to fill this role and are willing to work around schedules. Must be able to work 6 straight hours/day, 3-5 days/week (Monday-Sunday).

Schedules available:
9am-3pm
11am-5pm
4pm-10pm
Specific Duties, Activities, and Responsibilities:

  • Quickly and accurately (in less than 60 seconds) respond to inbound messages via our chat room to consumers regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses.
  • Keep conversations contextual and on track. Example: if someone says they are sick you would click the Can't talk/bad news button that empathizes with them but still prompts to schedule a time to handle their request.
  • Maintain 97% or above accuracy in response handling

Skills/Qualifications:

  • Exceptional attention to detail, high standard of excellence/perfection
  • Comfortability on a computer, proficient typing skills (can't hunt and peck)
  • Proficient in emojis (this isn't a joke, our users use emojis)
  • Good grammatical, spelling, and logic skills.
  • Exceptional verbal, communication, and written skills.
  • Reliable and responsible to a designated schedule.
  • Must have reliable internet/wifi, and a computer with up-to-date software.