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Remote Texting Jobs in Pennsylvania (NOW HIRING)

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Remote Texting information

See Pennsylvania salary details

$22.9K

$93.8K

$255.5K

How much do remote texting jobs pay per year?

As of Sep 8, 2026, the average yearly pay for remote texting in Pennsylvania is $93,815.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,787.00 and $104,372.00 per year, depending on experience, location, and employer.

What is remote texting?

Remote texting is a job where individuals communicate with clients or customers through text messages from a remote location, usually from home. This role often involves answering questions, providing customer support, conducting sales conversations, or moderating online communities. Remote texting jobs are popular because they offer flexible working hours and do not require phone calls. Requirements typically include strong written communication skills, good typing speed, and access to a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote texting customer support representative?

To thrive as a Remote Texting Customer Support Representative, you need strong written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer support platforms, chat tools, and CRM systems is typically required. Exceptional problem-solving, patience, and the ability to multitask help you stand out in this role. These skills ensure timely, clear, and helpful responses to customers, maintaining satisfaction and efficiency in a remote environment.

What are some common challenges faced by remote texting specialists and how can they be managed?

Remote texting specialists often face challenges such as managing high volumes of messages, maintaining consistent response quality, and staying engaged while working independently. To manage these, it's important to develop strong organizational skills, utilize templates or scripts provided by the employer, and take regular breaks to avoid burnout. Collaborating with team members through regular virtual meetings and using internal communication tools can also help maintain a sense of connection and support.

What is the difference between Remote Texting vs Remote Customer Service Representative?

AspectRemote TextingRemote Customer Service Representative
Primary RoleCommunicating via text messages with customers or clientsHandling customer inquiries and support through various channels, including phone, email, and chat
Required SkillsExcellent written communication, quick typing, basic tech skillsStrong communication, problem-solving, multitasking
Work EnvironmentHome or remote, using messaging platformsHome or remote, using CRM and communication tools
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications (e.g., CPR, CSR training) may be preferred

Remote Texting focuses on communicating primarily through text messages, often for marketing or support. Remote Customer Service Representatives handle a broader range of customer interactions across multiple channels. Both roles require strong communication skills and are commonly performed remotely, but they differ in scope and tools used.

What are popular job titles related to Remote Texting jobs in Pennsylvania?

For Remote Texting jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Remote Texting jobs in Pennsylvania look for?

The top searched job categories for Remote Texting jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote Texting jobs?

Cities in Pennsylvania with the most Remote Texting job openings:

Remote Texting jobs near you
Infographic showing various Remote Texting job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, and 7% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $93,815 per year, or $45.1 per hour.

Investigative Analyst I

Pennsylvania Office of Attorney General

Harrisburg, PA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Salary: See Position Description
Location : 6400 Flank Drive, Suite 1300, Harrisburg, PA
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: 50705134
Division: Criminal Law Division
Section: Safe2Say Something Program
Opening Date: 08/26/2026
Closing Date: 9/9/2026 11:59 PM Eastern
Position Information
Section: Safe2Say Something Program/Criminal Law Division
Class: Investigative Analyst I
Location: Harrisburg
Telework: This position will report to the headquartered location a minimum of 2 days per week. You may have the opportunity to telework the remainder of the week, if desired and based on business need.
Position Type: Full-time, Non-civil service, Union
Work Hours: Rotating shifts, including weekends and holidays (37.5 hrs/week)
Salary Range: Starting salary of $46,827
Basic Function
The focus of the Safe2Say program is to ensure that every Pennsylvania student, parent, teacher and community member has access to a safe and anonymous way to report any concerns about their safety or the safety of others; with a focus on early intervention and prevention through awareness and education. The overall Safe2Say program manages reports through the reporting tip line and follow-up through the tracking of disposition reports, data collection, and quality control.
Safe2Say Analysts serve as points of contact for persons with concerns, issues, and/or questions related to school safety or potential hazardous/dangerous situations in Pennsylvania schools, or related to Pennsylvania schools and students. The Safe2Say Analysts respond to requests for service and operate communications systems and such as conventional phone, telephone texting system, email and web interface to receive information or questions from the public, students, teachers, and school administrators. The analysts take in information and provide resources, references, or emergency response personnel depending on the context and nature of the information provided. The analysts assess situations, seek additional information and ensure there is a proper and thorough response by the appropriate agency.
A working knowledge of general law enforcement procedures and crisis line functions is needed in this position. The position requires being careful about detail and thorough in completing work tasks. The job requires being reliable, responsible, dependable, and fulfilling obligations.
Examples Of Duties
  • Responsible for providing overall analysis and case related support service in relation to the Safe2Say tip line
  • Active listening and other techniques (engage people in problem solving dialogue) in order to form as complete of a picture of the situation as possible
  • Two way dialoging with individuals providing tips to a Safe2Say tip line
  • Responds to text messages through a phone/web interface
  • Uses a computer as a communication tool
  • Responds to emails, mailed letters, and internet webpage messages
  • Provides information and resources for persons in various situations
  • Notifies emergency response personnel as needed
  • Looks up information and verifies information using a variety of internet and research tools
  • Conducts background research (information on persons, property, events, and vehicles ) on Safe2Say leads, using both internal and external sources of information to complete information necessary to process a Safe2Say Something tip
  • Conducts research from databases such as CLEAN, JNET, PennDOT, and others in order to facilitate an appropriate response by the proper agency
  • Monitors a variety of media to gather relevant information in support of Safe2Say Something referral, Emergency Services, or investigations
  • Answers requests for service to find information and provide the information to analysts and investigators as required
  • Conducts information gathering in support of research projects or information requests
  • Assists in training others in procedures
  • Receives and processes all requests for School Contact updates in the Safe2Say Something database
  • Enters directly in the system any calls or requests for updates or contact information
  • Collaborates with law enforcement or program partners to share information
  • Provides information and resources for individuals to facilitate resolution of each situation
  • Determines appropriate follow-up when disposition reports aren't received and contacts the parties to achieve compliance
  • Processes Pennsylvania Office of Attorney General arrest warrants
  • Conducts data and social media checks to locate wanted PA OAG fugitives
  • Other duties as assigned such as new assignments as they are added to the section workload; providing information support to agents, research projects, training, etc.

When not actively engaged in school safety related activities, the analysts will provide information retrieval and data checks in support of the PA OAG active cases and general intelligence services requests agency wide.
Assignments progress in difficulty and complexity and are designed to provide experience in intelligence techniques and resources. Through on-the-job exposure and formal training, the analyst will develop the knowledge and skills necessary to achieve the full performance level of operation. Work is performed under the general supervision of the Safe2Say Unit Supervisors and is reviewed for conformance with policies and procedures.
Minimum Experience and Training
  • A Bachelor's Degree from an accredited college or university in Intelligence Analysis Studies, Criminology, Criminal Justice, or a related course of study OR
  • Four years of relevant experience, knowledge, and skill that would enable the individual to perform the duties of the job OR
  • Any equivalent combination of relevant education, training, and experience that would enable the individual to perform the duties of the job

Health Benefits
This position qualifies you for the Commonwealth's benefits package which includes medical, prescription, dental, and vision coverage. Medical coverage is available on your first day of employment! Prescription is also available on your first day, for an additional cost for the first 90 days of employment. Dental and vision are available after 90 days of employment as well.
Flexible Spending Accounts (FSA) are available to all employees, regardless of enrollment in our benefits.
Paid Time Off
OAG employees receive 12 paid holidays each calendar year, along with earning paid vacation time and sick leave each pay period.
Retirement
For new employees, the State Employees' Retirement System offers various options for enrollment into our retirement plans. You will receive specific information on these options shortly after you begin employment.
To learn more about the benefits available to OAG employees, please review the
01
What is your highest level of education?
  • Some High School
  • High School or GED
  • Some College
  • Technical College
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate

02
Do you have a Bachelor's Degree (or higher level degree) in Intelligence Analysis Studies, Criminology, Criminal Justice, or a related course of study?
  • Yes
  • No

03
How many years of relevant professional work experience do you have?
  • None
  • Less than 5 years
  • 5-6 years
  • 6-10 years
  • 10+ years

Required Question

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