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Remote Text Messaging Jobs in Ohio (NOW HIRING)

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

Job Location: Remote - USA Main Responsibilities: * Develop and implement strategies to retain ... Text Messaging Notice: If you provide a mobile phone number, you may receive job-related ...

Pumpkin

Claims Adjuster - Associate

Akron, OH · On-site +1

$17 - $23/hr

Remote- USA Main Responsibilities: * Works closely with veterinary hospitals, and policyholders to ... Text Messaging Notice: If you provide a mobile phone number, you may receive job-related ...

Judge Group, Inc.

fullstack java developer

Columbus, OH · Remote

$55 - $60/hr

Columbus, OH (4 days onsite, 1 day remote) Type: 3+ Months Contract to Hire Summary: The Senior ... Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy ...

Procter & Gamble

CopywriterFlexible

Cincinnati, OH · Remote

... Remote A Copywriter is responsible for creating persuasive and informative text for various ... Develop and execute marketing campaigns, ensuring consistency and alignment with brand messaging ...

Apex Systems

Sr Program Manager

Columbus, OH · Remote

$108.40K - $108.90K/yr

Remote to start for Contract. Then 4 days onsite, 1 Remote once converted FTE. (Candidates must sit ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

Apex Systems

Test Engineer

Columbus, OH · On-site +1

Columbus, Ohio (Partial Remote) Employment Type: Contract to Perm Role Overview We are seeking a ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

Apex Systems

Business Systems Analyst

Findlay, OH · On-site +1

Findlay, Ohio or San Antonio, TX (Partial Remote) Schedule: 4 days onsite, 1 day remote. M-F 8-5 ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

Apex Systems

Cybersecurity Scrum Master

Columbus, OH · On-site +1

$48 - $64.25/hr

Remote (Preference for Columbus, OH) Engagement: Contract-to-Hire (90 Days) Location: within ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

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Remote Text Messaging information

What are the key skills and qualifications needed to thrive as a Remote Text Messaging Specialist, and why are they important?

To thrive as a Remote Text Messaging Specialist, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with CRM platforms, chat support software, and messaging tools like Zendesk or LiveChat is typically required. Strong attention to detail, time management, and customer empathy set top performers apart in this role. These skills ensure effective, timely, and empathetic support for clients or customers, which is crucial for satisfaction and retention in a remote work environment.

What are some common challenges faced by remote text messaging specialists, and how can they be managed effectively?

Remote text messaging specialists often encounter challenges such as maintaining clear communication without face-to-face interaction, managing high message volumes, and ensuring timely responses across different time zones. To manage these challenges, it's helpful to use organization tools, set clear boundaries for work hours, and actively collaborate with team members through scheduled check-ins. Building strong written communication skills and staying updated on best practices can also enhance both efficiency and job satisfaction.

What is a remote text messaging job?

A remote text messaging job involves communicating with customers, clients, or users through text messages, typically from the comfort of your own home. These jobs can include roles like customer support, sales, marketing, or chat moderation, where you respond to inquiries, provide information, or assist with issues using a messaging platform. Remote text messaging jobs require good written communication skills, quick typing, and the ability to multitask. They are popular for those seeking flexible, work-from-home opportunities.

What is the difference between Remote Text Messaging vs Remote Customer Support Representative?

AspectRemote Text MessagingRemote Customer Support Representative
Primary RoleSending and managing text messages for communication and marketingAssisting customers via various channels, including chat, email, and phone
Required SkillsExcellent written communication, familiarity with messaging platformsStrong communication, problem-solving, multi-channel support skills
Work EnvironmentPrimarily digital, focused on messaging platformsRemote, multi-channel customer service environment
CertificationsNone typically required, but communication or marketing certifications helpCustomer service or support certifications beneficial

Remote Text Messaging focuses on managing and executing text-based communication campaigns, while Remote Customer Support Representatives handle customer inquiries across multiple channels. Both roles require strong communication skills, but their daily tasks and tools differ significantly.

What are popular job titles related to Remote Text Messaging jobs in Ohio? For Remote Text Messaging jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Text Messaging jobs in Ohio look for? The top searched job categories for Remote Text Messaging jobs in Ohio are:
Remote Text Messaging jobs near you
Infographic showing various Remote Text Messaging job openings in Ohio as of May 2026, with employment types broken down into 70% Full Time, 10% Part Time, and 20% Contract. Highlights an 100% Remote job distribution.
Retention Agent

Retention Agent

Embrace Pet Insurance

Akron, OH • On-site, Remote

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that's both personal and professional.
Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we're proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.
Job Summary:
Embrace Pet Insurance is seeking a Retention Specialist. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude.
Job Location: Remote - USA
Main Responsibilities:
  • Develop and implement strategies to retain existing customers
  • Communicate with customers via phone, email, and chat to address their concerns and resolve issues
  • Identify causes of customer dissatisfaction and work to resolve the underlying problems
  • Work with other departments to resolve customer concerns and ensure timely resolution
  • Monitor customer retention metrics and report on trends to the management team
  • Stay up-to-date on product and industry trends to better serve customers
  • Continuously identify and implement process improvements to deliver better customer experience and improve retention rates

Basic Qualifications:
  • Excellent communication skills, both verbal and written
  • Proven customer service and/or sales experience, preferably in a retention capacity
  • Ability to understand and address customer concerns effectively
  • Strong problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment
  • Proficiency with customer management systems and call center technology
  • High school diploma or equivalent, bachelor's degree preferred

#embrace
#remote
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
Text Messaging Notice:
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying "STOP."

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