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Remote Telephone Operator Jobs in Washington, DC

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

Kastle's integrated security solution, including access control, video, and remote video monitoring ... Clear speaking voice and excellent telephone manner. * Excellent organizational skills. * Desire to ...

ComForCare

Weekend On Call Coordinator

Annandale, VA · On-site +1

$125/day

Demonstrates a positive and professional manner according to Agency policy This is a remote ... and operated ComForCare franchisee. Equal Opportunity Employer: Disability/Veteran.

Q2Impact

Solutions Systems Engineer

Washington, DC · On-site +1

$135/hr

... operating across the development, diplomacy, and defense sectors. We are currently scaling an ... Remote, with participation in client pitches and live demos as required. • Term: Initial six ...

Q2Impact

Solutions Systems Engineer

Washington, DC · Remote

$135/hr

... operating across the development, diplomacy, and defense sectors. We are currently scaling an ... Remote, with participation in client pitches and live demos as required. ● Term: Initial six ...

TekSynap

System Engineer Cisco PBX (VoSIP)

Arlington, VA · On-site +1

$48K - $125K/yr

Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP ... Proven experience in operating and maintaining VoIP and VoSIP systems. * Experience with ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Washington, DC

Remote Telephone Operator information

See Washington, DC salary details

$10

$20

$28

How much do remote telephone operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote telephone operator in Washington, DC is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.07 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Washington, DC?

For Remote Telephone Operator jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Washington, DC look for?

The top searched job categories for Remote Telephone Operator jobs in Washington, DC are:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Washington, DC as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% Remote job distribution, with an average salary of $42,074 per year, or $20.2 per hour.

Customer Care Rep. I

Kastle Systems

Falls Church, VA • Remote

$35K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 116 rated security

Job description

Overview


Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.


Responsibilities
  • Responsible for receiving client communications, issue evaluation and resolution or escalation as needed.
  • Ensures that client issues are resolved in an efficient and satisfactory manner.  
  • Performs Card Administration, Work Order creation as well as follow, Data Updates, Report Requests and various other requests for information or actions.
  • Validates completion of all requests and provides acknowledgement of completion to customers.  
  • Maintains awareness of customer needs and forwards notifications of opportunities for account growth or enhancements to services offered to the Account Manager, Sales or Business Development support.
  • Communicates any non-standard client goals/request to the client's Account Manager for follow up.
  • Maintains understanding of policies and procedures of OC, Service, Account Management, Billing in order to provide proper feedback and setting proper expectations to customers.

Qualifications
  • At least 1-3 years of customer service experience preferred
  • Excellent writing and verbal skills.
  • Clear speaking voice and excellent telephone manner.
  • Excellent organizational skills.
  • Desire to provide excellent customer assistance.
  • Desire and ability to work as a team player.
  • Ability to interface and communicate with customers and coworkers in a clear and professional manner.

Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

The anticipated base salary range for this position is $35,000 – $50,000 annually, depending on experience, skills, education, and other job-related factors. This range reflects base pay only and may not include bonus, commission, equity, or other incentive compensation, where applicable. Actual offers are determined individually based on the candidate's qualifications and internal equity considerations. Kastle Systems (and its affiliate, i2G) offers a competitive benefits package, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits, depending on position and location.


Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger -  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Qualifications:
  • At least 1-3 years of customer service experience preferred
  • Excellent writing and verbal skills.
  • Clear speaking voice and excellent telephone manner.
  • Excellent organizational skills.
  • Desire to provide excellent customer assistance.
  • Desire and ability to work as a team player.
  • Ability to interface and communicate with customers and coworkers in a clear and professional manner.
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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