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Remote Telephone Operator Jobs in Simi Valley, CA

Birch Gold Group

Operator

Burbank, CA · Remote

Answer multi-line telephone system, determine caller's needs and route to appropriate department ... Work Environment - The working conditions of this position include working in a remote fashion and ...

Axos Bank

Sr. Database Administrator

Los Angeles, CA · On-site +1

$120K - $145K/yr

San Diego, CA Irvine, CA Los Angeles, CA Centennial, CO Las Vegas, NV Remote or Hybrid is not ... operating standard office equipment such as computer keyboard and mouse, calculator, telephone ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Simi Valley, CA

Remote Telephone Operator information

See Simi Valley, CA salary details

$9

$18

$26

How much do remote telephone operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote telephone operator in Simi Valley, CA is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.10 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Simi Valley, CA?

For Remote Telephone Operator jobs in Simi Valley, CA, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Simi Valley, CA look for?

The top searched job categories for Remote Telephone Operator jobs in Simi Valley, CA are:

What cities near Simi Valley, CA are hiring for Remote Telephone Operator jobs?

Cities near Simi Valley, CA with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Simi Valley, CA as of June 2026, with employment types broken down into 49% Full Time, 48% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,348 per year, or $18.4 per hour.

Operator

Birch Gold Group

Burbank, CA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Description
The Operator will primarily answer phones in a pleasant and professional manner and provide information and assistance to other departments as needed. In addition to administrative duties including implementing administrative systems, procedures, and policies, and monitoring administrative projects. 

Key Responsibilities
  • Answer multi-line telephone system, determine caller’s needs and route to appropriate department/person
  • Handle multiple calls simultaneously while maintaining accuracy, professionalism, and composure.
  • Assess and prioritize calls based on urgency and importance 
  • Transfer calls to the appropriate department/person with accurate, relevant information 
  • Notate call details, including reason for call, issues raised, and any updated contact information caller provided 
  • Maintain a high level of service quality and customer satisfaction 
  • Follow established procedures to assign leads to sales personnel accurately and timely
  • Provide callers with information such as company address, company fax numbers, company website and other related information 
  • Data entry into CRM system
  • Assist with other related duties as needed

Skills Knowledge and Expertise
Communications - Exhibit good listening and comprehension. Express ideas and thoughts in written form. Express ideas and thoughts verbally. Keep others adequately informed. Select and use appropriate communication methods.
Dependability - Commit to doing the best job possible. Follow instruction. Keep commitments. Meet attendance and punctuality guidelines. Respond to requests for service and assistance. Take responsibility for own actions.
Planning & Organization - Integrate changes smoothly. Plan for additional resources. Prioritize and plan work activities. Set goals and objectives. Use time efficiently. Work in an organized manner.
Quality - Foster quality focus in others. Improve processes. Measure key outcomes. Set clear quality requirements. Solicit and apply customer feedback.
Use of Technology - Adapt to new technologies. Demonstrate required skills. Keep technical skills up to date. Troubleshoot technological problems. Use technology to increase productivity.
Work Environment - The working conditions of this position include working in a remote fashion and autonomous environment. The environment must be free of distractions and provide a space to conduct business in a confidential manner. Able to work autonomously as well as collaboratively with team in a remote environment.

Benefits
Medical, Dental, Vision, 401k
Vacation: 2 weeks paid annually, up to 3
Paid Holidays
Annualized Performance Bonus
Remote Flexibility: Work from Home