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Remote Telephone Operator Jobs in Rutland, VT (NOW HIRING)

TEKsystems

Customer Care Representative

Rutland, VT · Remote

$20 - $21/hr

... remote position. Application Deadline This position is anticipated to close on Aug 13, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take ...

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Rutland, VT

Remote Telephone Operator information

See Rutland, VT salary details

$9

$18

$25

How much do remote telephone operator jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote telephone operator in Rutland, VT is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Rutland, VT? For Remote Telephone Operator jobs in Rutland, VT, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Rutland, VT look for? The top searched job categories for Remote Telephone Operator jobs in Rutland, VT are:
What cities near Rutland, VT are hiring for Remote Telephone Operator jobs? Cities near Rutland, VT with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you

Customer Care Representative

TEKsystems

Rutland, VT • Remote

$20 - $21/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Description

The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution. The incumbent actively engages customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner. Assists with training, works with Client Service Manager on billing issues, takes on additional responsibilities and asks for additional projects, reviews daily work order reports of others, handles escalations and knows who and when will need to know of the issues, supervises the team when needed. Is extremely reliable and accurate.

Job Duties

  • Answers or places roughly 50+/- calls per day to customers to learn about and/or address their needs, concerns, or other issues with products or services.
  • Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.
  • Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.
  • Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.
  • Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.
  • Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
  • Engages with customers to assess needs and makes sales recommendations for products or services that may better suit identified customer needs.
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Required Skills

  • Demonstrates exceptional emotional intelligence, active listening, and conflict resolution skills while managing 50+ customer interactions daily.
  • Maintains professionalism under pressure, adapts to changing priorities, builds rapport quickly, and takes ownership of customer concerns through effective problem solving and customer-focused service delivery.

Job Type & Location

This is a Contract to Hire position based out of Rutland, VT.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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