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Remote Telephone Operator Jobs in Poway, CA (NOW HIRING)

Welby Health

Care Manager (Remote)

Carlsbad, CA · Remote

$75K - $90K/yr

Deliver patient education and coaching via telephone and secure messaging * Empower patients to ... Approximately two (2) to five (5) years of direct patient care experience in medical-surgical or ...

Welby Health Inc

Care Manager

Carlsbad, CA · On-site +1

$75K - $90K/yr

... or home care * Exceptional written and verbal communication skills * Ability to work independently in a remote, technology-enabled environment * Strong organizational skills with attention to detail ...

Welby Health

Care Manager

Carlsbad, CA · On-site +1

$75K - $90K/yr

... or home care * Exceptional written and verbal communication skills * Ability to work independently in a remote, technology-enabled environment * Strong organizational skills with attention to detail ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Poway, CA

Remote Telephone Operator information

See Poway, CA salary details

$9

$18

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How much do remote telephone operator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote telephone operator in Poway, CA is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $19.90 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Poway, CA?

For Remote Telephone Operator jobs in Poway, CA, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Poway, CA look for?

The top searched job categories for Remote Telephone Operator jobs in Poway, CA are:

What cities near Poway, CA are hiring for Remote Telephone Operator jobs?

Cities near Poway, CA with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Poway, CA as of June 2026, with employment types broken down into 44% Full Time, 51% Part Time, 2% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,001 per year, or $18.3 per hour.

Care Manager (Remote)

Carlsbad, CA • Remote

Welby Health
Fitness and Sports Centers • 1 - 10 employees
Learn more about Welby Healthexternal

$75K - $90K/yr

Full-time

Posted 22 days ago

Job description

Care Manager

The Care Manager is a licensed nurse responsible for providing ongoing remote care management to patients enrolled in Welby Health's remote physiological monitoring program. In this position, you will leverage Welby Health's platform to monitor vitals, develop individualized care plans, and deliver education and coaching that improve adherence and patient outcomes.
As a Care Manager at Welby Health, you will collaborate closely with physicians and cross-functional teams to ensure timely interventions, seamless care coordination, and an excellent patient experience. Furthermore, you will represent Welby Health's innovative healthcare model to patients and their families, helping them understand how our solutions support long-term health management while empowering them to take an active role in their care.

Key Responsibilities

  • Monitor and interpret patient vitals, assessments, and alerts within Welby Health's platform
  • Provide timely, evidence-based guidance and escalate clinically significant findings
  • Document patient interactions accurately and completely in accordance with internal protocols and regulatory standards
  • Develop, implement, and adjust individualized care plans that address both clinical and social needs
  • Coordinate with physicians, specialists, and community resources to close gaps in care
  • Serve as a liaison between patients and providers to improve engagement and adherence
  • Deliver patient education and coaching via telephone and secure messaging
  • Empower patients to manage chronic conditions and build sustainable health habits
  • Identify barriers to care and address them through practical, patient-centered solutions

Required Qualifications

  • Bachelor's degree in nursing or a closely related healthcare field
  • Active and valid registered nurse (RN) license in good standing
  • Approximately two (2) to five (5) years of direct patient care experience in medical-surgical or home care
  • Exceptional written and verbal communication skills
  • Ability to work independently in a remote, technology-enabled environment
  • Strong organizational skills with attention to detail and follow-through

Preferred Qualifications

  • Active and valid registered nurse (RN) license in the state of Illinois or Georgia
  • Experience in case management, chronic care management, and/or telehealth
  • Familiarity with remote physiological monitoring, electronic medical record (EMR) or electronic health record (EHR) systems, and patient engagement tools

About Us

Welby Health is a San Diego-based healthcare organization committed to transforming the way complex conditions are managed. Our mission is to advance patient outcomes by integrating efficient care coordination, data-driven insights, and enhanced communication across the care continuum. Through a technology-enabled, clinically grounded service model, we partner with physicians and health systems to deliver scalable solutions that improve quality of care, increase practice efficiency, and empower patients to live healthier lives.

Equal Employer Opportunity

Welby Health, Inc. is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, or disability. We provide reasonable accommodations for applicants and employees in alignment with their needs related to disability, mental health, or religious practices.