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Remote Telephone Operator Jobs in Jackson, WY (NOW HIRING)

VERTACALL

Tax Refund Customer Service (Remote)

Jackson, WY · On-site +1

$16.50 - $22.50/hr

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and ...

VERTACALL

Tax Refund Customer Service (Remote)

Jackson, WY · Remote

$16.50 - $22.50/hr

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and ...

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Jackson, WY

Remote Telephone Operator information

See Jackson, WY salary details

$9

$18

$26

How much do remote telephone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote telephone operator in Jackson, WY is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Jackson, WY? For Remote Telephone Operator jobs in Jackson, WY, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Jackson, WY look for? The top searched job categories for Remote Telephone Operator jobs in Jackson, WY are:
What cities near Jackson, WY are hiring for Remote Telephone Operator jobs? Cities near Jackson, WY with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Jackson, WY as of August 2026, with employment types broken down into 47% Full Time, 50% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $38,511 per year, or $18.5 per hour.

Tax Refund Customer Service (Remote)

VERTACALL

Jackson, WY • On-site, Remote

$16.50 - $22.50/hr

Contractor

Re-posted 12 days ago

Job description

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs gather that for us. Problem-solving should also come naturally to our customer care specialists. You should be confident in troubleshooting and investigating if do or don't have enough information to resolve customer complaints.
Tax preparation software is one of the most popular income tax services during tax season. The software is designed to guide users through their tax returns step-by-step.
Responsibilities
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for tax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years' returns and amendments.
• Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up actions
Requirements
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Benefits
This is NOT paid training. However, we WILL cover the cost of the Training Certification Course. Once you've passed the software certification course with a passing score, PAID services will begin. You MUST make the time to train and pass. You MUST have a working computer and internet connection at home. If you cannot make time to train, DO NOT APPLY.

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