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Remote Telephone Operator Jobs in Gurnee, IL (NOW HIRING)

VIVA USA INC

Customer Care Pharmacy Technician

IL · On-site +1

Process customer orders via telephone accurately and efficiently while ensuring compliance within ... Fully Remote Hours (shift between 7:00am to 6:00pm) VIVA is an equal opportunity employer. All ...

System One

Customer Service Representative

Cary, IL · Remote

$22/hr

Hybrid - onsite and remote Hours: 9:30am - 6pm CST Responsibilities * Provide customer services relating to sales, sales promotions, installations, and communications. * Ensure good customer ...

System One

Customer Service Representative

Cary, IL · Remote

$22/hr

Hybrid - onsite and remote Hours: 9:30am - 6pm CST Responsibilities * Provide customer services relating to sales, sales promotions, installations, and communications. * Ensure good customer ...

System One

Customer Service Representative

Cary, IL · Remote

$22/hr

Hybrid - onsite and remote Hours: 9:30am - 6pm CST Responsibilities * Provide customer services relating to sales, sales promotions, installations, and communications. * Ensure good customer ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Gurnee, IL

Remote Telephone Operator information

See Gurnee, IL salary details

$8

$17

$24

How much do remote telephone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote telephone operator in Gurnee, IL is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Gurnee, IL? For Remote Telephone Operator jobs in Gurnee, IL, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Gurnee, IL look for? The top searched job categories for Remote Telephone Operator jobs in Gurnee, IL are:
What cities near Gurnee, IL are hiring for Remote Telephone Operator jobs? Cities near Gurnee, IL with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you

Licensed Remote Pharmacy Technician (Texas Only)

Walgreens

Deerfield, IL • On-site, Remote

$16.50 - $22/hr

Full-time

Re-posted 17 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,186 frontline employees who took The Breakroom Quiz

98th of 111 rated pharmacies

Job description


Job Summary
In this remote position, you'll work independently while collaborating virtually as part of a supportive pharmacy operations team. Your attention to detail, strong communication skills, and accuracy will directly support patients' access to care.
As a licensed Pharmacy Technician, you'll keep things moving by handling high-volume customer inquiries, resolving third-party rejections, completing accurate data entry, and managing patient registration. You'll use pharmacy systems to obtain, verify, and maintain patient and medication information, ensuring accuracy, compliance, and seamless service in every interaction.
This role requires strong attention to detail, the ability to follow standard operating procedures consistently, and adaptability in a fast-paced environment where responsibilities may vary by department. All duties are performed in accordance with Standard Operating Procedures, as well as state and federal regulations, and company policies.
Remote position: candidates must reside in the designated state of hire and hold an active Pharmacy Technician license (state-specific requirement).
Job Responsibilities
  • Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
  • Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
  • Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
  • Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
  • Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
External Basic Qualifications
  • 18 years of age or older
  • High School Diploma or GED.
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
  • Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
  • Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
  • Communicate effectively in writing and verbally.

Preferred Qualifications
  • Proficient in pharmacy math for accurate dosage calculations.
  • Skilled at using multiple computer systems accurately and efficiently.
  • Experience in fast-paced, customer-facing environments.
  • At least one year of pharmacy technician experience in a retail or call center environment.
  • At least 18 months experience as a pharmacy technician with a certificate/registration by state as
  • granted by the state Board of Pharmacy or nationally recognized certification agency.
  • Experience providing customer service to internal and external customers, including meeting
  • quality standards for services, and evaluation of customer satisfaction.
  • Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting
  • documents).
  • Fluency in Spanish and English

We will consider employment of qualified applicants with arrest and conviction records.
#VHDEI
An employee in this position can expect a salary/hourly rate between $16.50 and $20 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual compensation offered will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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