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Remote Telephone Operator Jobs in Edgewater, FL (NOW HIRING)

TicketNetwork

Contact Center Agent II (Remote)

Edgewater, FL · On-site +1

$14 - $19/hr

... operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce ... Contacts selling partners and FedEx via telephone, email, or support ticket to discuss and confirm ...

The Hartford

Customer Care Representative

Lake Mary, FL · Remote

$25/hr

This role will have a 100% Remote Work arrangement. However, to broaden career growth, collaboration, and cross-functional interaction to network with colleagues and leadership, we strongly prefer ...

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Edgewater, FL

Remote Telephone Operator information

See Edgewater, FL salary details

$8

$16

$22

How much do remote telephone operator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote telephone operator in Edgewater, FL is $16.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Edgewater, FL? For Remote Telephone Operator jobs in Edgewater, FL, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Edgewater, FL look for? The top searched job categories for Remote Telephone Operator jobs in Edgewater, FL are:
What cities near Edgewater, FL are hiring for Remote Telephone Operator jobs? Cities near Edgewater, FL with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Edgewater, FL as of July 2026, with employment types broken down into 44% Full Time, 54% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,579 per year, or $16.1 per hour.
Contact Center Agent II (Remote)

Contact Center Agent II (Remote)

TicketNetwork

Edgewater, FL • On-site, Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Since 2002, TicketNetwork has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, TicketNetwork has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.
We're excited to announce an opportunity to join the TicketNetwork team as Contact Center Agent II - BOH! This role is a key position within our operations, serving as the critical link between customers and sellers. You'll handle support inquiries across multiple channels, via phone, chat and email, while ensuring that all order, event, and delivery details are communicated accurately and efficiently to all appropriate parties. This position offers the chance to deepen your expertise, contribute to seamless customer experiences, and play an integral role in driving operational excellence.
This position requires you to have a Computer with Windows OS (No Chromebook or Mac). Please note that we will have to install specific applications on your computer.
Primary Responsibilities
  • Handling inbound and outbound support calls, website chats, and emails, with the intent of resolving all first level support.
  • Acts urgently on escalated support calls, website chats, and emails from customers and sellers ensuring a positive customer and seller experience.
  • Being the intermediary between customer and seller (ie. relaying delivery information to clients, coordinating pickups, confirming delivery, etc.)
  • Acting as a liaison via Freshdesk between customers and sellers on behalf of the company.
  • Refills and Relists orders via point of sales and partner sites to assist customers.
  • Fields inbound and outbound support calls, emails, or chats for partner sites.
  • Answering questions from peers related to customer ticket requests.
  • Contacts selling partners and FedEx via telephone, email, or support ticket to discuss and confirm delivery details, and provide updates.
  • Communicates with other internal departments and stakeholders as necessary.
    Required Skills and Experience
  • Must be able to make and receive calls and de-escalate/troubleshoot customer and broker order issues with relative ease.
  • Must have been a Tier 2 agent for at least 3 months.

Shift Available
Sunday, Wednesday, Thursday, Friday, Saturday 12PM-9PM (EST)
Monday and Tuesday OFF
Please note: schedule may change to accommodate business needs.
  • The standard weekly working schedule shall consist of forty (40) hours, distributed across working days in accordance with the employer's operational needs and applicable labor regulations.
  • Rest days and schedule allocations may be subject to change based on business requirements. In the event of any such schedule adjustment, the employee shall be notified at least five (5) calendar days in advance, in writing or via an official communication channel, to ensure adequate preparation and compliance.

Benefits.
  • Flexible remote scheduling
  • Medical, Dental and Vision as well as additional employer and employee paid benefits.
  • Generous PTO, Floating Holidays, Mental Health days and company observed holidays.
  • 401k and employer match.
  • Annual voucher for live event tickets.
  • Much more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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